Terms and Conditions

Welcome to Platform “Maatloob”.

 International Maatloob Company provides the platform “Maatloob” as an online platform that is an intermediary between the services provides on one hand and the customers on the other hand where it allows the customers to communicate with the service providers registered in the platform and to benefit from their service according to the following terms and conditions: 

Section 1: Definitions

Section 2: Our Services

Section 3: Legal limits of Our Services

Section 4: E. Contract

Section 5: Consent and Legal Capacity

Section 6: Registration of Account

Section 7: Documentation of Account

Section 8: Policy of Accepted Use

Section 9: Pricing Services

Section 10: Fees

Section 11: Wallet

Section 12: Commission and Payment

Section 13: Policy of Services

Section 14: Warranties

Section 15: Cancellation of Orders

Section 16: List of Breaches

Section 17: Policy of Content

Section 18: Management of Orders

Section 19: Sanctions

Section 20: Work Partners

Section 21: Payment Services Providers

Section 22: Cautions

Section 23: Assessments

Section 24: Intellectual Property Rights

Section 25: Contacts

Section 26: Notices

Section 27: Compensations

Section 28: Legal Liability

Section 29: Modifications and Cancellation

Section 30: Termination

Section 31: Settlement of Disputes

Section 32: Law and Competent Courts

Section 33: Language

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Section 1: Definitions

In this agreement unless otherwise determined by the context, the following terms shall have meanings referred to.

“Maatloob”, “Platform”, “We”, “Us” or “Our”: shall refer to the website “Maatloob.com” and the application “Maatloob” as well as the International Maatloob Company as a trade mark in more than one country.

“User”, “You” or “Your”: shall refer to the person who visits, uses or orders the services via the platform.

“Customer” shall refer to each person ordering services from the services providers via the platform.

“Service Provider” shall refer to each person registered in the platform for providing services to customers.

“Service” shall refer to the service ordered by the customer via the platform.

“Content” shall refer to all the information, data, images, attached files, pictures, videos, numbers, symbols, letters and all the contents made available by the platform, the user or us.

“Agreement” shall refer to this document with its terms and conditions, the privacy policy, all policies of providing services, all complementary, agreements and policies to your agreement with us.

Section 2: Our Services

1. The platform allows the customer to open a service order via the platform for ordering the service he wants and which must match with these terms and conditions and the service provider can show his offer in connection with the customer’s project.

2. The platform allows the customer to browse the personal and to have access to their assessments as well as communicating with them via messages, chatting and trading off in relation to all the offers shown and to select the most appropriate to him.

3. The platform allows the customer and the service provider to have an electronic wallet through which the customer can charge his credit in the platform and keep this credit for buying the services via the platform. Also, the service provider can keep his profits until he applies for withdrawing them.

Section 3: Legal limits of Our Services

1. The platform carries out the role of an intermediary between the customer on one hand and the service provider on the other hand, enables the service provider to show the offers, achieves the communication process and connects the parties as well as reserving their financial rights.

2. The platform doesn’t interfere with the provision of services in any way and this shall be the responsibility of the service provider only and also it doesn’t interfere with the determination of the customer’s orders and this shall be the responsibility of the customer only. The platform shall not incur any legal liability connected with the order or the provision of the service.

3. The platform shall not be dealt with as a publisher of any content published by the users via the platform and the publisher only shall incur the legal liability in view of the content provided by him via the platform and the platform makes available the service or reporting the content to relieve itself of the legal liability.

4. The technical services of the platform might be unavailable from time to another and they might work on some devices and might not work on the other ones. Thus, the user shall relieve us of any legal liability arising from not working in a temporary or permanent way or not supporting them by some devices.

Section 4: E. Contract

1. This agreement shall be deemed as an e- contract with all its terms and elements and it shall be enforceable vis a vis all the parties. Either party may not relieve himself of its legal effects. Your use of the platform or order of services via this platform shall be considered as an acceptance by you of this agreement and as an electronic signature of it.

2. The provisions of this agreement shall be divisible. In case one provision herein is deemed to be unfit to apply, this provision shall be excluded and the remaining provisions shall be enforceable against all the users of the platform.

3. The platform shall be entitled to assign this agreement to any other bodies or parties without having to take your consent. This means that all our rights and obligations shall be deemed to have been assigned to the assignee. In this case, the user shall remain to be bound by the terms herein.

4. This agreement contains all the terms and conditions that regulate the legal relationship between the platform on one hand and all the users of the application on the other hand. In case of the wish by the user to inquire any term herein, he has to communicate with us and we will give him clear answers to all inquires he has.

5. An electronic contract of services shall be concluded between the customer and the service provider. The offer provided by the service provider shall be deemed to be a legal offer and the acceptance by the customer of the offer shall be deemed to be a legal acceptance that forms the contract and the customer and the service provider shall be its parties who shall incur all its legal effects without any legal liability of the platform.

Section 5: Consent and Legal Capacity

You declare that you have the legal capacity necessary for the conclusion of this agreement and the consent to this agreement and you have the full legal authorities that are not restricted according to the following conditions:

1. It shall be stipulated as for the user of the platform “Maatloob” to be 18 years old or more and to have the legal capacity necessary for the conclusion of the contracts and not to have any of the impediments of capacity and we shall not be responsible for verifying the capacity of any user of the platform.

2. You declare that under your consent to the conclusion of this agreement, you shall not rely or depend on any promises, warranties or other emphasis by or on behalf of the platform “Maatloob” except what is provided for in this agreement.

Section 6: Registration of Account

The platform “Maatloob” makes available two types of accounts: Customer’s account and service provider’s account and the members shall be bound by the rules required in view of the account.

1. The use of the word “Maatloob” shall be prohibited to be in the account name and also shall be prohibited to be placed on the account profile.

2. The user shall get away from using any deceitful or misleading names.

3. The user shall provide us with the data of the account registration that might involve inter alia (name, address, e-mail, mobile phone No).

4. All the information you disclose shall be true, updated, correct, expressing yourself and matching with what is required in the registration form had by us.

5. The platform “Maatloob” shall be entitled to delete any accounts for a long time.

6. We shall be entitled to suspend your account at any time or to terminate it according to our vision in case we have doubts in connection of the existence of activities in contraction of this agreement or laws in force or causing any problems via the platform.

Section 7: Documentation of Account

1. Platform “Maatloob” will require from you at any time whether while registering or after it or after the suspension of your account to document your account had by us and you shall be bound in this case to provide all the official documents we require as well as adding your personal profile and fulfilling all the procedures required by the platform for verifying the ownership of the documents.

2. You agree that the services of documenting the account and verifying the identity might not be fully accurate because the information and data are provided by the user or the services of verifying identity are provided by other parties.

3. The platform shall be entitled to modify the services of documenting the account and verifying the identity at anytime.

4. The platform grants the services providers marks or ranks based on the number of services and assessments and these marks shall not mean a recommendation on the part of the platform or any warranty of the quality of the services. Thus, you have to make sure of the capability of the service provider to fulfill by yourself.

5. You shall be licensed by the platform only to use the services of documenting the accounts, marks and ranks in any other sites or applications or before any other bodies.

6. In case of documenting the account or issuing a mark or rank in a wrong way, the platform shall be entitled to with draw them and also shall be entitled to do so in case they have been granted based on misleading or wrong information on the part of the user.

Section 8: Policy of Accepted Use

The user can have access to the platform “Maatloob” at any time and the user shall be bound by our policy of accepted use.

1. The user shall be bound by the provisions herein including the terms and conditions as well as the privacy policy and by the provisions of the laws in force. In case the laws of your country prevent you from using our services or contradict with them or our terms and conditions, you have to stop using immediately our services.

2. The user shall legally use the services of the platform “Maatloob” and shall not create, make up or cause legal problems to the platform or any of its users.

3. The user shall not misuse specially the messages and chatting and shall not send any messages containing bad words or a wrong to another user or third parties.

4. The user (whether the service orderer or the service provider) shall not publish or send any of his means of communications except after accepting the offer submitted and assigning the task by the other party. The breach of this obligation shall be deemed to be an express breach of the use policy and it shall expose the account holder to some actions that might be taken by the platform “Maatloob” inter alia as follows:

·     Deleting the message containing the means of communications.

·     Deleting the required task.

·     Freezing temporarily or permanently the used account.

·     Reducing one of the assessment stars for the account holder.

·     The platform administration might levy a financial penalty on the account holder upon wishing to activate it once more after taking the promise required from him.

5. The user shall enter true data in the platform which expresses him and he shall be bound to update it in case of necessary change.

6. The user shall maintain the confidentiality of the data of his account in the platform and he shall be bound not to disclose his password to third parties and the user shall be fully liable for any use or activity done via his account.

7. The user shall provide the services by himself and he shall be prohibited from subleasing the account or allowing third parties to provide any services via his account.

8. The user shall notify us in case of discovering any activity or services that are unlawful in order for the platform to be able to take all the actions necessary for maintaining the platform and the users.

9. In all cases, the user shall be bound to follow all the instructions issued by the platform and he shall be bound to fulfill them and in case of breaching them, the platform shall be entitled to suspend temporarily or permanently his membership.

10. The user shall not be entitled to connect the platform with any acts he does or with promoting himself as one of our partners or representatives.

Section 9: Pricing Services

Upon showing the service required by the customer, the service provider shall submit his offer in connection with the project that is to be fulfilled and the service provider shall be at liberty to add the service price to his offer except when the customer has determined the maximum and minimum limit of the service price. Here, the service provider shall be bound that the price submitted by him is not less than or more than the minimum and maximum limit determined by the customer.

Section 10: Fees

1. The using fee of the platform shall be collected in a form of a commission collected according to the payment policy.

2. The platform shall provide the accounts to the customers and service providers for free and there shall be no fees in relation to the publication and the fees and the commission shall be collected from the customer and the service provider in case the bid becomes the service provider’s.

3. The customer shall incur the value added tax in case it is levied on the services he benefits from via the platform.

4. The customer and the service provider shall incur all banking fees and changes of payments as well as any other administrative expenses levied on the transfer or receipt of funds via the platform.

Section 11: Wallet

1. The customer can change his credit in the wallet he has in the platform and in this case he shall be bound to authenticate the electronic payment method used for charging the account and providing its ownership. In case the customer couldn’t do so, the platform shall return his funds and he will not be able to submit the service applications.

2. The customer can use his credit in the wallet for buying the services via the platform.

3. The wallet credit shall be fit for use within 12 months from the date of adding the credit to the user’s account, the date of buying or any expiry date determined by the law (connected with any legislative requirements determining otherwise).

4. The customer can not recover his credit in the wallet once more, exchange, recharge or transfer it to another account.

5. The platform might return the credit of the customer in cases provided for herein or any cases provided for in any legislations in force or in case the credit is lesser than the minimum limit of the value of the services required or in case of determining the maximum limit of the value of credit or discount.

6. The platform will not accept to deal with the promotion vouchers, distributed symbols or those being circulated and they shall be unfit for use and they shall be refused or cancelled.

7. The platform shall not accept and might refuse or cancel any credit in the wallet in case the payment method has not been authenticated or it has been used for purposes in contravention of the provisions herein or in case of the acts of forgery, deception or the other illegal acts.

8. The platform shall be entitled in case of any illegal or deceptive activity in general to report it to the competent authorities for enforcing the relevant law.

9. The platform shall be entitled to levy any additional value on the credit in the wallet and it shall not be recovered until the expiry date of using the credit or canceling it by the platform.

Section 12: Commission and Payment

1. The platform shall get a commission in connection with each order that has been done via the platform that shall determine the percentage of commission in relation to each order per se and the customer and the service provider shall be informed of the percentage of commission determined for the customer.

2. The commission determined for the customer shall be deducted from his credit in the wallet and the commission determined for the service provider shall be deducted from his profits from fulfilling the order.

3. In case the fulfillment of the service requires some costs fro completing the performance of the services, the cost incurred shall not be included in the calculation of any fees.

4. The fees of the service shall not include any fees or costs of third parties and these costs shall be subject to the agreement by the user with the third party.

5. After the performance by the service provider of the order and the receipt by the customer of it, the amount shall be transferred from the wallet of the customer to the wallet of the service provider and the platform shall transfer the dues of the service provider weekly or according to the plan of transfers followed by the platform.

6. In case of suspended accounts, the platform enable the service providers after ascertaining the lawfulness of the transactions done via the account to withdraw their profits within 60 days from the date of suspending the account.

7. You have to comply with the tax, legal and regulating obligations in relation to any payments done via the platform.

8. All the amounts and fees due to the platform shall be irrevocable and non-refundable except any cases determined or agreed upon by the platform.

9. In case of including a new service in the platform, the fees applied to this service shall be paid from the launch of the service.

10. The platform shall be entitled to take any suitable actions against any account registered in it to obtain all its financial rights.

Section 13: Policy of Services

The services ordered by the customer via the platform shall be subject to the following policy:

1. The service required must be legal and doesn’t conflict with the terms and conditions of the platform “Maatloob”.

2. The service must be what could be online agreed upon and performed in the way agreed upon between the customer and the service provider.

3. The service must be possible to be performed and mustn’t be impossible for any reason.

4. The services must be written in the language used in the application and in a clear and precise way.

5. The service mustn’t be copied from other persons.

6. Certain types of services shall be prohibited:

·     The services in contravention of Islamic law.

·     Sale of real states.

·     Low quality services.

·     Sale of online websites and pages.

·     Activation software and files.

·     Political, religious or sect related services.

·     Services connected with other parties in case they conflict with the conditions of these parties.

·     Services of providing religious fatwa.

·     Services of charging credit.

·     Services of regular or permanent subscriptions.

·     Services of financial transfers.

·     Services of crating accounts in games.

·     Services of intermediary as for purchasing from websites, applications or stores.

·     Services of redrafting the content of all types.

·     Services of copying the content and republishing it.

·     Services of collecting the scientific data without its sources.

·     Services of hosting or booking it.

·     Services of subscription to the internet.

·     Services of taking vote in connection with the competitions and the other competitive acts.

·     Services of hierarchy marketing or marketing in illegal way.

·     Spam messages and windows.

·     Services of advertising on suspicious websites and web pages.

·     Services of promoting in relation to persons and companies.

·     Services that are performed via software and in an automatic way without being performed by the service provider himself.

·     Forex services.

·     Interpretation of dreams, climination of magic, intermediary as for marriage.

·     Medical and pharmaceutical services.

·     Piracy and penetration courses.

·     Unclear or vague services.

·     Services of preparing the research for students, scientific dissertations and draft research.

·     Commission marketing to other websites or applications.

·     The services that require personal information that can’t be revealed such as the data of bank accounts, the full name and phone No.

·     Services of activating the accounts.

·     Any service that requires the dealing from outside the platform “Maatloob”.

7. The service required must be specific where it becomes easy to determine the volume of the work that is required to be done.

8. The period of the service provision must be determined where it is known when work is performed while consenting to the offer presented by the service provider.

9. The services required must be clear and does not contain any vague or inaccurate words or phrases that contain more than one meaning.

10. The services title must not be overstated and the non-repetition of the description or the use of symbols and forms.

11. The image in contravention of Islamic law must not be used.

12. The image of low quality or unclear image must not be used.

13. There must not be means of communication in the service order.

14. The service must not be ordered more than one time for the purpose of benefiting from the advantages made available by the platform “Maatloob” to the accounts such as the promotion of the account in case he purchases or fulfils a certain number of services.

15. The service provider shall not be entitled to impose any additional rights after the commencement of the performance of the service related to the customer and he shall be bound to perform the service according to the conditions agreed upon.

16. The provision of a certain service might require the determination of your location or the service might rely on the map. In this case, you shall be bound to reveal your location.

17. In case you are a service provider, you must have the right to provide the services according to the provisions of the laws applied to the region in which the service will be provided.

18. The service provider shall be bound not to assign the service to another service provider or to authorize third parties to perform it for a price or not.

19. The customer shall not be entitled to levy certain fees on the orders provided by him via the platform. Nevertheless, the parties shall be entitled to modify the prices agreed upon via the platform.

20. You shall not be entitled to ask for payment outside the platform and payment shall be made according to the system applied by the platform.

21. In case the service provider agrees on the payment of some costs of providing the service such as tools, equipment or items, the service provider only shall be responsible for these items and their quality and he must not consent to the provision of this service except he has made sure that the price cover its cost.

Section 14: Warranties

1. The platform shall not incur any legal liability in respect with the service required via the platform and the platform shall not provide any warranties in connection with the description of the services or their provision or the quality of the final work provided by the service provider.

2. The customer deals with the service provider under his personal liability without the provision by the platform of any warranties as regards the professionalism of the service provider, his previous experience or the truth of the identifying information he gave about himself.

3. The platform shall not provide any warranties that the user is the person he claims and the platform will not verify the personality of all the users in a complete way.

4. The platform shall not warrant that the services provided satisfy all the expectations of the customer or that the service will be satisfactory to the customer in a complete way.

5. The platform shall not warrant that the information provided via the platform will be accurate, true and updated and the user must verify the available information by himself.

6. Our services shall be provided as they are available and to the maximum limit permitted by law and the platform shall relieve itself of the legal liability for all the professional or personal acts and the activities done via the platform.

Section 15: Cancellation of Orders

The orders shall be cancelled in some cases as follows:

1. The consent of the customer and the service provider to the cancellation of the order.

2. The cancellation of the order on the part of the customer due to the lack of answer of the service provider, his non communication with the customer for a long period of time or his breach of the agreement concluded between them.

3. The cancellation of the order on the part of the service provider due to the unclearness of the orders of the customer, the sudden change of his orders or his breach of the agreement concluded between them.

4. The cancellation of the orders due to making indecent personal acts.

6. The administration of the platform shall be entitled to review all the cancelled orders and to collect the fees of the platform or to return them to the parties according to our vision.

Section 16: List of Breaches

Your commission of any of the following acts shall be deemed to be a breach that results in the temporary or permanent suspension of your account:

1. The illegal or inappropriate use of the platform “Maatloob”.

2. Registration with us in more than one account. In this case, the platform “Maatloob” shall suspend all the accounts.

3. The use by more than are one person of an account of one user whether it is the account of the customer or the account of the service provider.

4. The registration with untrue data deceitful data or data connected with another person whether this is done without his consent or the use of untrue image or an image of third parties.

5. The use of words that lead to misleading as for the user name such as the use of the word: Maatloob, professional, certified, trustworthy, or other names of services such as: delivery, legal profession, translation, marketing, articles, etc.

6. Causing harms to the website “Maatloob.com” and the application “Maatloob” or their users in any way.

7. Publishing the content of messages with it text, files, attachments and the other contents unavailable to other than the parties to the message.

8. Publishing the messages of communication with the technical support of the platform “Maatloob”.

9. The use of the service of messages and chatting for purposes other than the ones determined such as using it for the purpose of external communication, the provision of services for free, its use for a service other than the one ordered by the customer or for purposes of exchanging the services instead of the provision of purchase orders.

10. Purchase of services for purposes of positive assessment and in this case, the account of the customer and the service provider shall be suspended.

11. Purchase of services for purposes of negative assessment, and in this case the account of the customer shall be suspended and the assessment shall be deleted.

12. The agreement by the service provider and the customer on the performance of illegal services.

13. The delivery of the service to the customer and getting the amount connected with the project without the full performance of the service.

14. The use of illegal payment method or, non-approved or stolen one.

15. The attempted deception to the platform “Maatloob”, its users or third parties.

16. The sale of the registered accounts in the platform “Maatloob” or any accounts registered in other websites, applications, platforms or stores.

17. Request for communication or dealing outside the platform “Maatloob” or the agreement thereupon.

18. Placing, publishing or sending any means of communication such as the mobile phone No, e-mail address or through the pages of the websites, the comments or messages.

19. Carrying out the role of intermediary between the service provider and the customer and getting money from the customer and giving it to the service provider in this case the platform “Maatloob” shall suspend all the accounts participating in this process.

20. doing a wrong to any body, person, institution, entity, state, organization, culture, the customs of peoples, religions, or the other wrongs.

21. Publishing or transmitting the content of spam through the services of “Maatloob”, messages or comments.

22. Publishing the service more than once even if the title of the service has changed.

23. The deletion of the service due to the negative assessments obtained by the service provider.

24. The cancellation of the service by the service provider or the customer due to non-convincing or vague reasons.

25. The sale of illegal, stolen or limited products via the platform “Maatloob”.

26. Publicizing the service via Adwards, the use of proxy services or VPN services to change IP address, the places of the existence of the user, the development of software for controlling the account, the development or use of software administering the accounts or the entry of the platform “Maatloob”.

27. In addition to the above, the non-compliance with the terms and conditions shall be deemed to be a breach required to be sanctioned as the platform “Maatloob” deems necessary to be imposed on the breaching person for ensuring the good operation of the platform.

Section 17: Policy of Content

1. The content must be accurate and describe the service required as well as including all the details desired by the customer to be performed by the service provider.

2. The content must be connected with the user and must not be copied from another website or application or connected with third parties.

3. The content must be legal and must not contain any breach of the terms and conditions of the platform “Maatloob”.

4. The platform “Maatloob” shall entitled to delete any content in contravention of the terms and conditions without having recourse to the user.

5. The customer shall reserve the ownership of any content he has received from the service provider and this includes the intellectual property rights, copyrights and rights of trademarks.

6. The platform administration shall reserve the right to oversee any content entered by the service provider or the customer and this shall not be an obligation on it where it is difficult to oversee all the contents added to the platform. Thus, the platform shall reserve the right (without being bound by that) to delete, remove or edit any materials or contents entered to the platform and they are in contravention of the terms and conditions of the platform without having to get the consent of the user.

Section 18: Management of Orders

1. The service order shall be submitted by the customer and the service providers shall submit the offers connected with the service ordered by the customer. The customer compares among the prices determined by the service providers and what is provided by the service provider in return for the price he has determined.

2. The customer selects the price suitable to him and this means the selection of the service provider to perform the order and the order status will be transformed into being performed.

3. All the correspondence must be evidenced in the service application to reserve the rights of the two parties and the platform shall not admit any external correspondence between the parties.

4. The service provider shall perform the work according to the conditions and specifications specified by the customer then he delivers the service to the customer and the customer has to review it.

5. After the review by the customer of the service and the service provider shall give notice of the competition of work and the delivery of the order in a final way.

6. The customer can assess the service provided by the service provider whether the assessment is positive or negative.

7. In case the order has been cancelled for any reason by the customer or the service provider or under this agreement before the commencement of the performance of the service and the reason for the cancellation is persuasive to the platform, it shall return the payments and fees to the parties. But in case the reason for cancellation isn’t persuasive to the administration of the platform, the order fees not be returned or these fees shall remain a debt for the parties till they are paid off.

8. In case of the order cancellation, the platform might determine to return the funds of the order to the wallet of the user or to return the order in the same payment method used for the performance of payments via the platform.

Section 19: Sanctions

1. The platform shall be entitled to suspend the account of the user in breach temporarily or permanently in case of the commission by the user of any of the breaches referred to in “List of Breaches”

2. In case of the notification by the service provider on the suspension of providing any of the services to the customer and the non-compliance by the service provider therewith, the platform shall cancel the order and deduct the service amount from the account of the service provider.

3. In case of the illegal provision of the service to the customer or the unsatisfactory provision and the complaint by the customer of the service, the platform administration shall investigate the complaint of the customer and take the appropriate decision in view of the complaint according to the policy of complaints.

Section 20: Work Partners

1. The platform might enter into any agreements with any other parties for the performance or provision of services and we might attempt the involvement of the service providers in the provision of services with us and the service provider who agrees on the performance of such works acknowledges the right of the platform and the trading partner to sell the services provided to third parties in return for additional fees without having to require the consent of the service provider.

2. The work partners might require the consent to the service providers who provide the acts or require certain qualifications and the platform might assist the work partners in finding the appropriately qualified service providers and the platform shall not provide any warranties that it will nominate all or some of the appropriately qualified service providers to the work partners.

3. The work partners might require the service providers to conclude a service provision contract before the commencement of the performance of the services.

4. In case of the acceptance by the service provider to perform work with the work partner, he shall be bound by:

·     The provision of services according to the contract executed between the service provider and the company ordering the service.

·     In case of a contradiction by the contract with the terms of this agreement, the terms of the contract shall prevail.

·     In case of the inexistence of a contract, this means that the parties have agreed on the performance of the terms of this agreement in connection with the service ordered.

Section 21: Payment Services Providers

1. The platform shall use the payment service provider for operating the payment account of the user.

2. In case we change the service provider contracted with, we might modify or add any conditions to this agreement.

Section 22: Cautions

1. The platform might send cautions to you from time to another in relation to matters connected with management of orders or in case the matter so requires and we will send cautions to the e-mail you provided us with while registering your account in the platform.

2. In case of making a decision on the temporary or permanent suspension of your account, we will send you a caution via your e-mail you provided us with while registering.

Section 23: Assessments

The customer and the service provider shall be entitled to assess each other after the completion of the task and the assessments shall be subject to the following conditions:

1. The assessment must be objective and expressing the service that has been provided and its purpose shall not be doing wrong to the service provider/customer or paying him a complement.

2. The customer must use the appropriate and decent words as regards the assessment and also the service provider must assess in an appropriate way and in decent words.

3. The assessment expresses the point of view of the customer/service provider. Thus, the platform shall not warrant the precision or validity of the assessments of the customer/service provider.

4. The assessment is owned by the customer/service provider. Thus, the platform shall not intervene in deleting the assessment unless it breaches the terms and conditions of the platform “Maatloob”.

5. The service provider/customer shall be entitled to contact us in view of any abusive comment and platform administration shall delete the comment.

Section 24: Intellectual Property Rights

1. The platform “Maatloob” shall reserve its intellectual property rights connected with the website and the application with their elements and contents and this includes any (data, information, images, marks, manuscripts, symbols, letters, logos, videos, graphs).

2. The platform shall reserve its intellectual property rights in connection with all the elements of the platform and its contents and nobody shall be entitled to infringe the rights of the platform and this includes the prohibition from imitation, copy, modification or collecting any data or contents related to us.

3. The platform “Maatloob” shall be entitled to publish the content of the user and to place the logo “Maatloob” on it. Also, the user expressly agrees on being bound by the notices of the copyright which appears on its pages.

4. “Maatloob” and “Maatloob.com” are trademarks and service marks related to us and may not be used without having recourse to us and they may not be imitated, plagiarized, stolen or modified as well as not performing any acts in respect therewith without obtaining our consent.

5. The platform shall be entitled to publish its services under any subsidiary trademark connected with us.

6. We shall reserve all our intellectual property rights including the copyright and trademarks under the laws of protection on national and international intellectual property rights as well as the international agreements such as TRIPS Agreement and Berne Convention.

Section 25: Contacts

1. The platform “Maatloob” shall be entitled to contact you via the contact information you provided in view of your account and our various services.

2. You agree to be contacted by the platform “Maatloob” and the registration of your account in the platform shall be deemed to be an express consent by you to receiving contact by us.

3. In case you don’t desire to have contacts by the platform “Maatloob”, you have to give us notice thereof and we will suspend contacting you. But this might mean the full suspension of our services or some of our services to which you subscribe.

Section 26: Notices

1. We shall publish the notices desired by the platform “Maatloob” to be given to you via the platform or e-mail registered with us and you are presumed to have known of them once they are published or sent.

2. Any notices desired by the user to be given to the platform shall be given via our means of communication or through contacting the technical support of the platform.

Section 27: Compensations

1. The platform “Maatloob” shall not provide any types of compensations in cash or in kind in case any loss resulting from any service has been caused to you as a consequence of the service you obtained from the platform or you provided via the platform.

2. In case of your breach of our terms and conditions as well as causing harm by you to the platform “Maatloob”, we may impose fines and compensations on you in proportion to the damages caused to us and in this case we shall be entitled to deduct these fines and compensations from your credit available in the platform.

Section 28: Legal Liability

1. The user only shall be legally liable in case of his breach of the terms and conditions or any other laws in force without any legal or joint liability of the platform “Maatloob”.

2. The injured party by the users of the platform shall be entitled to have directly recourse against him without have recourse against the platform in any way. Services are provided by the services providers and customers only benefits from them and our role shall be limited to connecting between the parties.

3. The platform shall not incur any legal liability in case of the temporary or permanent suspension of the service of the website and the application as well as their malfunction on your device.

4. The platform shall not incur any legal liability for any content provided via the platform and it shall be the liability of the publisher of the content only.

5. The platform shall not incur any legal liability for any service illegally provided or in a way that does not match with the terms and conditions.

6. The platform shall not incur any legal liability in case of violating any of the intellectual property rights of the users of the platform or of third parties and the full liability shall lie on the perpetrator of the illegal act.

7. The platform shall not incur any legal liability in case of violating of the data or the privacy rights of the users of the platform or of third parties and the full liability shall lie on the perpetrator of the illegal act.

8. In case of the request by government authorities of the help as for revealing any crimes or illegal activities, the platform shall help them in a way that ensure the application of the law to the party in breach and in a way that relieves us of the liability for any illegal acts committed via the platform.

Section 29: Modifications and Cancellation

1. The platform shall be entitled to modify the terms and conditions, add any new terms or delete any existing ones and in this case, we update “Las Update” at the top of this document.

2. The platform shall be entitled to delete, modify any services or change the form of the platform, the method of administering it as well as changing its name or any content provided via this platform.

3. The modifications or the cancellation shall not require the consent of the user and this shall be done by the sole will of the platform and shall be directly applied. Thus, you have to have access to this document periodically.

4. In case you notice the existence of unclear terms or paragraphs or that they involve any errors, we hope that you inform us thereof and we will contact you to interpret any vagueness or correct any errors.

Section 30: Termination

1. The platform shall be entitled to terminate the account of the user or this agreement at any time and termination shall not affect any contracts concluded between the customer and the service provider or between the work partners and the service provider. Also, the services of third parties shall be subject to the terms and conditions they have agreed upon.

2. In case your account is terminated by the platform, you shall not be entitled to register once more in the platform except after obtaining an express consent from us.

3. In case of termination of this agreement, all the legal effects resulting from it shall apply at the time of its effectiveness. Also, the terms connected with the fees and the limited liability as well as the determination of the legal and judicial jurisdiction shall be in effect vis a vis the user even after the termination or expiry of this agreement.

Section 31: Settlement of Disputes

1. The users of the platform shall undertake to attempt the amicable settlement of any dispute arising between them. In case of not reaching a satisfactory resolution to the parties, they shall be entitled or either party shall be entitled to contact us as regards the problem and to present the information that proves his claims.

2. You know and agree that the resolution of any dispute between the users of the platform shall fall within the jurisdiction of the platform “Maatloob” and its decision shall be rendered based on the information submitted by the parties.

3. In case of the dissatisfaction by the customer in connection with the service provided, he can contact the administration of the platform “Maatloob” and present the problem and the platform will collect the information from the customer and the service provider and review the correspondence then render its decision in relation to the complaint.

4. The decision of the platform shall be rendered whether to confirm the service, to cancel the service or to confirm partially the services.

5. In case of the dissatisfaction by the parties in connection with the decision rendered by the platform for resolving the dispute, they shall be entitled to resort to the court having jurisdiction to resolve the dispute.

6. The platform makes available the service of providing a third party of resolving the dispute at the request of the parties who shall incur the costs of the third party that resolves the dispute.

7. In case the platform has provided information about the other parties to the dispute to one of the users, this user shall be fully liable for maintaining the confidentiality of this data and shall incur the legal liability in case of using it in contravention of the provisions of this agreement.

Section 32: Law and Competent Courts

1. This agreement shall be governed by the laws in force in the state in which the platform is used.

2. Judiciary in the state in which the platform is used shall have jurisdiction in connection with any dispute that might arise from the interpretation or the implementation of the provisions of this agreement.

3. In case any of the provisions hereof is not in force is not legal or enforceable, the legality and enforceability of the other provisions hall not be affected by this provision.

Section 33: Language

The main language of the agreement of the use of Platform “Maatloob” shall be the main language used by the state in which platform “Maatloob” has been used. In case of the translation of this agreement and the contradiction of any of its translated texts with the original text, the texts written herein shall prevail and the texts in contravention shall be excluded.

Privacy policy

Last Updated: January 27, 2023

Introduction

Thanks for your trust in the Platform “Maatloob”.

Platform “Maatloob” attempts to protect your personal data. Thus, we have drafted this policy in order to clarify to our users the data we collect about the users and how we manage this data as well as the limits of its use and the obligations of the parties in connection with the privacy of their data.

This policy should be well-read before the use of the platform and the policy contains the following terms:

Section 1: Data provided to us by the user

Section 2: Data Collected by us about the user

Section 3: Keeping and Storing Data

Section 4: Safety of Data

Section 5: Cookies Policy

Section 6: Limits of Using Your Data

Section 7: Disclosure of Your Data

Section 8: Data Seen by Service Users About You

Section 9: Modifications

Section 10: Deleting your personal data & permanently deleting your account

Section 11: Contacting Us

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Section 1: Data provided to us by the user

The user shall provide us with some data via a platform “Maatloob”:

1. The data provided to us by the user (Customer, Service provider) while registering his account in the platform and this data includes (name, e-mail, mobile phone No, state, address, other contact details, date of birth, gender, credit card, account details, your current location, the location you wish to carry out the tasks in, occupation, practical expertise, CV, qualifications, education, skills, interests).

2. Make available an image or video clip to be connected with your identifier of the user.

3. Data of documenting the account which might include (national identity, personal profile, and passport).

4. Data of electronic payment which might include the bank account or the methods of electronic payment.

5. Data provided to us by the user while publishing services or assessments.

Section 2: Data Collected by us about the user

1. Data collected by the platform while resolving any dispute arising between the customer and the service provider.

2. Contact data of the user contacting us via the platform.

3. Data collected by the platform while reporting by you of the problem facing your use of the platform.

4. Information we collect automatically about the use of our services. We might receive some information from the internet browser and your personal computer including the correlation definition files and similar techniques the use of our services and this includes:

·     Computer and contact information such as statistics connected with views of pages, movement of passage from and to our services, URL address, IP address, unique device identifier, browsing record, and web record information.

·     Information about your use of our services including the date and time you visit our services, pages you visit, amount of time you spend on showing or using services, number of times you return to the services, clicks, and information about using the websites, the e-mail you open or redirect, or your move to our services.

·     In the case, you use the service of empowering your geographic location, we might collect and process information about your actual location for example the signals of GPS sent from your mobile phone.

·     Information we get from other sources.

5. In addition to the data collected by us about you, we also receive data from certain external bodies such as social media connected with your account including (Twitter, LinkedIn, and Facebook) and any other websites you empower from one time to another.

6. We receive data about you from ID verifying bodies such as the service providers and the other companies.

Section 3: Keeping and Storing Data

1. We store the data within the databases of Platform “Maatloob” and you know and agree that these databases are stored on our servers and you authorize us to deal with the companies providing the hosting services and also you authorize us to store this data on behalf of you and it might be stored outside the state to which you belong.

2. In case you have changed your personal data, you must update your account according to these changes in order for us to be able to make our records full, precise, and updated.

3. We shall keep your personal data since this is necessary for the purposes of collecting or processing it legally or since this is necessary in light of our legal obligations or for allowing us to follow up, defend or pursue the lawsuits.

Section 4: Safety of Data

1. On our part, we shall undertake within the limits legally permitted not to reveal your confidential data or to use it in a way that contradicts your right to privacy. Also, we shall undertake not to circulate your data or to sell it to third parties.

2. The platform attempts to protect the privacy of your personal data. Thus, we have taken security measures for keeping your data and making available a password to your account for ensuring your privacy and safety. But you know that the internet is not a fully safe means and penetrations or illegal acts might occur beyond our control. As a result, the platform shall not ensure the absolute security of information and data or that our systems will be fully free from any external obstructions or can not be harmed by viruses.

3. You know that the platform controls only the data collected by it about the user or the data provided by the user. But the data directly provided by the user to another user is not controlled by us. Thus, you provide this data to other users under your personal liability without any legal liability of the platform.

4. You know that the platform receives your data directly and in an encrypted manner once submitted through Maatloob official website or Maatloob application, so we advise you not to use any pages or intermediate tools that do not belong to Maatloob platform to submit your data through it, and you must access the application directly by installing it or visiting our website and providing any required data related to your account. 

5. You shall be fully liable for maintaining the safety of your password and/or the information of your account.

Section 5: Cookies Policy

Cookies are small text files stored on your device once you visit the platform and they don’t appear in the form of software and don’t bear viruses or spying techniques at all. Their files are used for the following purposes:

1. Cookies are used for the purposes of providing services where they assist us in understanding the method of visitors using our platform as well as the other users.

2. Cookies help us discover the errors and fix them and also they help us develop our platform and provide better content that suits the user as well as providing a better service.

3. Cookies help you find the data you need while using the platform.

4. You can control the settings of cookies via your device or mobile phone and control them in the way that suits you.

5. We have no control over the correlation definition files belonging to other bodies and you promise to have access to the policies of privacy and using the cookies files belonging to these bodies.

Section 6: Limits of Using Your Data

We shall be bound always to protect your privacy. Thus, we shall use your personal data for the following purposes:

1. To enable you to use our services in the best way and to give you always the best.

2. To identify and document your account for allowing you to have access to the services for ensuring the protection of our interests and the legitimate interests of users as well as ensuring that our services are safe.

3. To enable you to create your account in the platform “Maatloob” and to contact us and other users via it.

4. To process the data you provide via our services such as verifying that your e-mail or phone No is active and fit for use as well as being owned by you.

5. To show your profile to the other users who have the identifier of your use and you shall make it available by uploading your profile to your account via the platform.

6. To enable the customer to charge his credit in the wallet and to enable the service provider to receive his dues.

7. For purposes of accounting, invoicing, and marketing on the part of the external service providers and the involvement of the service providers in assisting us in providing the services ordered by you via the platform.

8. To receive the questions, complaints, and inquiries from you and to answer them.

9. To resolve the complaints submitted by the customer including having access to the content of the service provided and all the correspondence between the customer and the service provider.

10. To receive your comments and assessments of the service you have received via our platform and to answer them.

11. To conduct research through processing your answer to the questionnaires offered via the platform and through the requests for comments via the platform.

12. To provide you with information about the services you have ordered via our platform or inform you of the offers or make available the services you order.

13. For purposes of internal work such as the improvement of our services.

14. To expand the base of users with us by informing the prospective users of the services provided by us.

15. To allocate the content or any advertisement shown in relation to the services and to permit the transmission of the content in connection with the services such as posts and any advertisements of external bodies where this content and advertisements are wholly intended to the users that this content might be suitable for them.

16. It is our legitimate interest to provide you with the content and advertisements designed according to your concern.

17. We contact you for informing you of the changes that might take place in relation to our services and this serves your legitimate interests and ours in making you informed of the changes connected with the service.

18. To develop our relations with the service providers belonging to us for providing the verification services (internal or external) you obtained through the services.

19. To understand how you and the other users react to our services and this serves our legitimate interests, the interests of our partners, and the service providers belonging to us.

20. To collect the notes and assessments about you to make available a gross classification of each user and that will be publicly shown with your personal file you should know that the other users might depend on this classification when taking a decision connected with whether he will contacting or not.

Section 7: Disclosure of Your Data

1. You know and agree that your data might be had access by the platform administration, our employees, or partners for purposes of performing the services.

2. We might share your data with the bodies participating with us in the service provision for protection from the risks of credit, acts of deception, and electronic piracy.

3. We might share your data in case we are required to disclose your personal data or to share it for protecting the rights and property or the safety of Platform “Maatloob” or our employees or others.

4. We might reveal your data in case we are required to disclose your personal data or to share it for complying with any legal obligation or for imposing or applying our terms and conditions or any other agreement.

5. We might reveal your data in case of rendering a judicial decision or an order by a competent judicial body to do so.

6. We might reveal your data in case of a decision rendered by public authorities to do so.

Section 8: Data Seen by Service Users About You

1. The users of the platform can follow up on your content published via our services including the tasks or elements required to be made available or the price offers comments or notes.

2. Publishing any general content in the forum or contracting others via the platform or forums belonging to it.

3. Your identifier of use and all materials you publish are seen by the other users and they are available for the users of the internet.

4. Based on the above, we can encourage you to be cautious when publishing.

5. The platform doesn’t control the information made available by the user as for the available services to the public and the platform shall not incur any liability in case of revealing this personal and non-personal data or using it.

Section 9: Modifications

1. We shall be entitled to modify our privacy policy at any time and we shall update “Last Updated” at the top of this document.

2. The continuing of your use of the platform after updating this policy shall be deemed to be an express consent by you to these modifications and a legal acceptance by you of the new practices and provisions.

3. In case you don’t agree to the new modifications or updates, you have to immediately stop using the platform.

4. It is desired to have access to the privacy policy from one time to another to have access to its provisions and updates.

Section 10: Deleting your personal data & permanently deleting your account

Please remember that this process is permanent and cannot be reversed.  We recommend reviewing your orders and messages before you request so you can retrieve any files and information you might need in the future.

Notes:

• You can't delete your personal data or close an account when you have available funds (Maatloob Balance or Earned Revenues).  These funds must be refunded or withdrawn before the account can be closed.

• You can't delete your personal data or close an account while you own an open task. Or have an assigned task to you. You need to cancel all your task before requesting to delete your personal data or account.

In order to delete your personal data or account from our servers, Maatloob application, and websites, you need to send an email to [email protected] including the following title “delete my personal data” in the subject and highlight the reason for such request in the email’s body.

Upon receiving your request Maatloob support team will review the case to make sure the account has no obligation then will proceed to delete your personal data & account within 3 business days you will receive an email to confirm the deletion completion accordingly.

Section 11: Contacting Us

In case you have questions or inquiries about this policy or the method by which we treat your personal data, contact us at any time via the e-mail: [email protected]

FAQ

1. What is Maatloob platform?

“Maatloob” is an online platform that is an intermediary between the services providers on one hand and the clients on the other hand where it allows the clients to communicate with the service providers registered in the platform and to benefit from their service.

2. What are “Maatloob” platform services?

The platform allows the client to open a service order via the platform for ordering the service he wants and which must match with terms and conditions and the service provider can show his offer in connection with the client’s project.

3. Is there a specific age required to use the platform?

It shall be stipulated as for the user of the platform “Maatloob” to be 18 years old or more and to have the legal capacity necessary for the conclusion of the contracts and not to have any of the impediments of capacity and we shall not be responsible for verifying the capacity of any user of the platform.

4. How do I communicate with service providers?

The platform allows the client to browse the personal and to have access to their assessments as well as communicating with them via messages, chatting, and trading off in relation to all the offers shown and to select the most appropriate to him.

5. Does Maatloob platform provide an electronic wallet?

The platform allows the client and the service provider to have an electronic wallet.

6. What are the advantages of an electronic wallet?

The client can charge his credit in the wallet and keep this credit for buying the services via the platform. Also, the service provider can keep his profits until he applies for withdrawing them.

7. Does the balance deposited in my wallet have a validity period for use?

There is no validity period for the balance, and the user can use it at any time.

8. Can I recover the funds deposited in my wallet?

The client can recover his balance deposited in the wallet after deducting the transfer fees upon deposit as well as the transfer of funds fees to him again upon withdrawal, which are fees imposed by banks and credit cards. The platform might return the credit of the client in cases provided for herein or any cases provided for in any legislation in force or in case the credit is lesser than the minimum limit of the value of the services required or in case of determining the maximum limit of the value of credit or discount.

9. Why can't I withdraw my balance?

You cannot withdraw the balance that related to tasks advertised and they are in progress by service providers.

10. Does the platform accept to deal by promotional coupons as a substitute for charging the balance of the wallet?

The platform will not accept to deal with the promotion vouchers, distributed symbols or those being circulated and they shall be unfit for use and they shall be refused or canceled.

11. What are the reasons for refusing to deal with the wallet balance?     

The platform shall not accept and might refuse or cancel any credit in the wallet in case the payment method has not been authenticated or it has been used for purposes in contravention of the provisions herein or in case of the acts of forgery, deception, or the other illegal acts.

12. What is the role of Maatloob platform in the provision of services?

The platform carries out the role of an intermediary between the client on one hand and the service provider, on the other hand, enables the service provider to show the offers, achieves the communication process, and connects the parties as well as reserving their financial rights.

13. Is an electronic contract concludes between the client and the service provider?

An electronic contract of services shall be concluded between the client and the service provider. The offer provided by the service provider shall be deemed to be a legal offer and the acceptance by the client of the offer shall be deemed to be a legal acceptance that forms the contract and the client and the service provider shall be its parties who shall incur all its legal effects without any legal liability of the platform.

14. How can I create an account in “Maatloob” platform?

You can create an account on the platform by getting into the home page and clicking on the "Create Account" icon, and you must enter your mobile number, your email address, and password, then click on the "Registration" icon or via Google account, Facebook account or Apple account for iPhone users.

15. Can I delete my account or change the username in Required?

Unfortunately, the account cannot be deleted nor the username can be changed even if the account is new.

16. What is the data of registering the membership of the user in the platform?

The data provided to us by the user (Client, Service provider) while registering his account in the platform include (name, e-mail, mobile phone No, state, address, other contact details, date of birth, gender, the location you wish to carry out the tasks in, occupation, practical expertise, CV, qualifications, education, skills, interests).

17. How is my personal data kept?

We store the data within the databases of Platform “Maatloob” and you know and agree that these databases are stored on our servers and you authorize us to deal with the companies providing the hosting services and also you authorize us to store this data on behalf of you.

18. How to submit a service request via the platform?

The service order shall be submitted by the client and the service providers shall submit the offers connected with the service ordered by the client. The client compares the prices determined by the service providers and what is provided by the service provider in return for the price he has determined.

19. Does the platform send service request alerts?

The platform might send a notification from time to another in relation to matters connected with the list of orders or in case the matter so requires and we will send a notification to the e-mail you provided us with while registering your account in the platform.

20. How do I guarantee that the service is implemented in the manner agreed upon?

All the correspondence must be evidenced in the service application to reserve the rights of the two parties and the platform shall not admit any external correspondence between the parties.

21. Can I, as a client, review the service after receiving it?

The service provider shall perform the work according to the conditions and specifications specified by the client then he delivers the service to the client and the client has to review it. After the review by the client of the service and the service provider shall give notice of the competition of work and the delivery of the order in a final way.

22. Is my account be documented on the platform?

 “Maatloob” platform will require from you at any time whether while registering or after it or after the suspension of your account to document your account had by us and you shall be bound in this case to provide all the official documents we require as well as adding your personal profile and fulfilling all the procedures required by the platform for verifying the ownership of the documents.

23. Does the client have to document his account to charge his balance in the wallet?

The client can charge his balance in the platform before documenting his account, however, the platform may change this policy in the future.

24. Does the platform give service providers marks or ranks in the platform?

The platform grants the services providers marks or ranks based on the number of services and assessments and these marks shall not mean a recommendation on the part of the platform or any warranty of the quality of the services. In case of documenting the account or issuing a mark or rank in a wrong way, the platform shall be entitled to withdraw them and also shall be entitled to do so in case they have been granted based on misleading or wrong information on the part of the user.

25. Does account documentation, giving ranks, and marks grant rights outside the platform?

You shall be licensed by the platform only to use the services of documenting the accounts, marks and ranks in any other sites or applications or before any other bodies.

26. Can the service provider exchange the means of communication with clients?

The user (whether the service orderer or the service provider) shall not publish or send any of his means of communications except after accepting the offer submitted and assigning the task by the other party.

27. Why can't I add links to the offers I make?

It is not allowed to add links to offers, but you can add links through your profile.

28. What actions are taken in case of breach of the obligation not to exchange means of communication?

The breach of this obligation shall be deemed to be an express breach of the use policy and it shall expose the account holder to some actions that might be taken by the platform “Maatloob” inter alia as follows:

·        Deleting the message containing the means of communications.

·        Deleting the required task.

·        Freezing temporarily or permanently the used account.

·        Reducing one of the assessment stars for the account holder.

·        The platform administration might levy a financial penalty on the account holder upon wishing to activate it once more after taking the promise required from him.

29. How are services priced?

Upon showing the service required by the client, the service provider shall submit his offer in connection with the project that is to be fulfilled and the service provider shall be at liberty to add the service price to his offer except when the client has determined the maximum and minimum limit of the service price. Here, the service provider shall be bound that the price submitted by him is not less than or more than the minimum and maximum limit determined by the client.

30. Are fees be imposed on using the platform?

The platform shall provide the accounts to the clients and service providers for free and there shall be no fees in relation to the publication and the fees and the commission shall be collected from the client and the service provider in case the bid becomes the service provider.

31. Is VAT be imposed on services?

The client shall incur the value added tax in case it is levied on the services he benefits from via the platform.

32. Who bear the fees of transferring or receiving of funds?

The client and the service provider shall incur all banking fees and changes of payments as well as any other administrative expenses levied on the transfer or receipt of funds via the platform.

33. What is the platform commission from the value of the services?

The platform shall get a commission in connection with each order that has been done via the platform that shall determine the percentage of commission in relation to each order per se and the service provider shall be informed of the percentage of commission determined for the client.

34. Does the platform deducts a commission from the client?

The platform does not deduct a commission from the client, but it is only deducted from the service provider.

35. How the commission due is deducted from the service provider?

The commission determined for the service provider shall be deducted from his profits from fulfilling the order.

36. Are fees be imposed on costs paid by the service provider to complete implementing the service?

In case the fulfillment of the service requires some costs for completing the performance of the services, the cost incurred shall not be included in the calculation of any fees.

37. Are fees be imposed on costs or fees of the third parties?

The fees of the service shall not include any fees or costs of third parties and these costs shall be subject to the agreement by the user with the third party.

38. When is the value of the service transferred from the client's wallet to the service provider's wallet?

After the performance by the service provider of the order and the receipt by the client of it, the amount shall be transferred from the wallet of the client to the wallet of the service provider.

39. When will funds be transferred from the service provider's wallet to his bank account?

The platform shall transfer the dues of the service provider weekly or according to the plan of transfers followed by the platform.

40. When will the service provider be able to withdraw his profits if his account on the platform is suspended?

In case of suspended accounts, the platform enables the service providers after ascertaining the lawfulness of the transactions done via the account to withdraw their profits within 60 days from the date of suspending the account.

41. Are the fees due to the platform cancellable or refundable?

All the amounts and fees due to the platform shall be irrevocable and non-refundable except for any cases determined or agreed upon by the platform.

42. Is the service request subject to certain controls?

The services ordered by the client via the platform shall be subject to the following policy:

- The service required must be legal and doesn’t conflict with the terms and conditions of the platform “Maatloob”.

- The service must be what could be online agreed upon and performed in the way agreed upon between the client and the service provider.

- The service must be possible to be performed and mustn’t be impossible for any reason.

- The services must be written in the language used in the application and in a clear and precise way.

43. What services are prohibited from being provided through the platform?

Certain types of services shall be prohibited:

- The services in contravention of Islamic law.

- Sale of real states.

- Low-quality services.

- Sale of online websites and pages.

- Activation software and files.

- Political, religious, or sect-related services.

- Services connected with other parties in case they conflict with the conditions of these parties.

- Services of providing religious fatwa.

- Services of charging credit.

- Services of regular or permanent subscriptions.

- Services of financial transfers.

- Services of crating accounts in games.

- Services of an intermediary as for purchasing from websites, applications or stores.

- Services of redrafting the content of all types.

- Services of copying the content and republishing it.

- Services of collecting the scientific data without its sources.

- Services of hosting or booking it.

- Services of subscription to the internet.

- Services of taking vote in connection with the competitions and the other competitive acts.

- Services of hierarchy marketing or marketing in illegal way.

- Spam messages and windows.

- Services of advertising in suspicious websites and pages online.

- Services of promoting in relation to persons and companies.

- Services that are performed via software and in an automatic way without being performed by the service provider himself.

- Forex services.

- Interpretation of dreams, elimination of magic, intermediary as for marriage.

- Medical and pharmaceutical services.

- Piracy and penetration courses.

- Unclear or vague services.

- Commission marketing to other websites or applications.

- The services that require personal information that can’t be revealed such as the data of bank accounts, the full name, and phone No.

- Services of activating the accounts.

- Any service that requires the dealing from outside the platform “Maatloob”.

44. Is the service provider has the right to impose certain rights after implementation begins?

The service provider shall not be entitled to impose any additional rights after the commencement of the performance of the service related to the client and he shall be bound to perform the service according to the conditions agreed upon.

45. Is the client obliged to disclose his geographical location?

The provision of a certain service might require the determination of your location or the service might rely on the map. In this case, you shall be bound to reveal your location.

46. Is the service provider has the right to delegate others to implement the services agreed upon?

The service provider shall be bound not to assign the service to another service provider or to authorize third parties to perform it for a price or not.

47. Can the agreed prices be adjusted via the platform?

The parties shall be entitled to modify the prices agreed upon via the platform.

48. Does the platform provide guarantees about the things that the service provider purchases to the client to implement the service?

In case the service provider agrees on the payment of some costs of providing the service such as tools, equipment or items, the service provider only shall be responsible for these items and their quality and he must not consent to the provision of this service except he has made sure that the price covers its cost.

49. Who are the business partners?

The platform might enter into any agreements with any other parties for the performance or provision of services and we might attempt the involvement of the service providers in the provision of services with us.

50. Can business partners use service providers via the platform?

The platform might enter into any agreements with any other parties for the performance or provision of services and we might attempt the involvement of the service providers in the provision of services with us. The work partners might require the consent to the service providers who provide the acts or require certain qualifications and the platform might assist the work partners in finding the appropriately qualified service providers and the platform shall not provide any warranties that it will nominate all or some of the appropriately qualified service providers to the work partners.

51. Do business partners ask to sign a contract with the service provider?

The work partners might require the service providers to conclude a service provision contract before the commencement of the performance of the services.

52. What are the service provider's obligations in case of acceptance to implement works with business partners?

In case of the acceptance by the service provider to perform works with the work partner, he shall be bound by:

- The provision of services according to the contract executed between the service provider and the company ordering the service.

- In case of the contradiction by the contract with the terms of this agreement, the terms of the contract shall prevail.

- In case of the inexistence of a contract, this means that the parties have agreed on the performance of the terms of this agreement in connection with the service ordered.

53. Does the platform use an electronic payment service provider?

The platform shall use the payment service provider for operating the payment account of the user. In case we change the service provider contracted with, we might modify or add any conditions to this agreement.

54. What are the cases of cancellation of requests?

The orders shall be canceled in some cases as follows:

- The consent of the client and the service provider to the cancellation of the order.

- The cancellation of the order on the part of the client due to the lack of answer of the service provider, his non communication with the client for a long period of time or his breach of the agreement concluded between them.

- The cancellation of the order on the part of the service provider due to the unclearness of the orders of the client, the sudden change of his orders, or his breach of the agreement concluded between them.

- The cancellation of the orders due to making indecent personal acts.

- The administration of the platform shall be entitled to review all the canceled orders and to collect the fees of the platform or to return them to the parties according to our vision.

55. Does the platform refund payments in case the service is canceled before its implementation?

In case the order has been canceled for any reason by the client or the service provider or under this agreement before the commencement of the performance of the service and the reason for the cancellation is persuasive to the platform, it shall return the payments and fees to the parties. But in case the reason for cancellation isn’t persuasive to the administration of the platform, the order fees not be returned or these fees shall remain a debt for the parties till they are paid off.

56. What is the mechanism of refund money in case of cancellation of request?

In case of the order cancellation, the platform might determine to return the funds of the order to the wallet of the user or to return the funds in the same payment method used for the performance of payments via the platform.

57. What is the list of violations that require a temporary or permanent suspension of the account?

Your commission of any of the following acts shall be deemed to be a breach that results in the temporary or permanent suspension of your account:

- The illegal or inappropriate use of the platform “Maatloob”.

- Registration with us in more than one account. In this case, the platform “Maatloob” shall suspend all the accounts.

- The use by more than one person of an account of one user whether it is the account of the client or the account of the service provider.

- The registration with untrue data deceitful data or data belongs to another person whether this is done without his consent or the use of an untrue image or an image of third parties.

- The use of words that lead to misleading as for the user name such as the use of the word: Maatloob, professional, certified, trustworthy, or other names of services such as delivery, legal profession, translation, marketing, articles, etc.

- Causing harms to the website “Maatloob.com” and the application “Maatloob” or their users in any way.

- Publishing the content of messages with it text, files, attachments, and the other contents unavailable to other than the parties to the message.

- Publishing the messages of communication with the technical support of the platform “Maatloob”.

- The use of the service of messages and chatting for purposes other than the ones determined such as using it for the purpose of external communication, the provision of services for free, its use for a service other than the one ordered by the client or for purposes of exchanging the services instead of the provision of purchase orders.

- Purchase of services for purposes of positive assessment and in this case, the account of the client and the service provider shall be suspended.

- Purchase of services for purposes of negative assessment, and in this case the account of the client shall be suspended and the assessment shall be deleted.

- The agreement by the service provider and the client on the performance of illegal services.

- The delivery of the service to the client and getting the amount connected with the project without the full performance of the service.

- The use of an illegal payment method or, non-approved or stolen ones.

- The attempted deception to the platform “Maatloob”, its users, or third parties.

- The sale of the registered accounts in the platform “Maatloob” or any accounts registered in other websites, applications, platforms, or stores.

- Request for communication or dealing outside the platform “Maatloob” or the agreement thereupon.

- Placing, publishing, or sending any means of communication such as the mobile phone No, e-mail address or through the pages of the websites, the comments or messages.

- Carrying out the role of intermediary between the service provider and the client and getting money from the client and giving it to the service provider in this case the platform “Maatloob” shall suspend all the accounts participating in this process.

- doing wrong to anybody, person, institution, entity, state, organization, culture, the customs of peoples, religions, or the other wrongs.

- Publishing or transmitting the content of spam through the services of “Maatloob”, messages or comments.

- Publishing the service more than once even if the title of the service has changed.

- The deletion of the service due to the negative assessments obtained by the service provider.

- The cancellation of the service by the service provider or the client due to non-convincing or vague reasons.

- The sale of illegal, stolen, or limited products via the platform “Maatloob”.

- Publicizing the service via Awards, the use of proxy services or VPN services to change IP address, the places of the existence of the user, the development of software for controlling the account, the development or use of software administering the accounts or the entry of the platform “Maatloob”.

- In addition to the above, the non-compliance with the terms and conditions shall be deemed to be a breach required to be sanctioned as the platform “Maatloob” deems necessary to be imposed on the breaching person for ensuring the good operation of the platform.

58. Does the platform send an alert in case the account is temporarily or permanently suspended?

In case of making a decision on the temporary or permanent suspension of your account, we will send you a caution via your e-mail you provided us with while registering.

59. What are the terms of content added to the platform?

- The content must be accurate and describe the service required as well as including all the details desired by the client to be performed by the service provider.

- The content must be connected with the user and must not be copied from another website or application or connected with third parties.

- The content must be legal and must not contain any breach of the terms and conditions of the platform “Maatloob”.

60. Does the platform monitor content?

The platform administration shall reserve the right to oversee any content entered by the service provider or the client and this shall not be an obligation on it where it is difficult to oversee all the contents added to the platform. Thus, the platform shall reserve the right (without being bound by that) to delete, remove or edit any materials or contents entered into the platform and they are in contravention of the terms and conditions of the platform without having to get the consent of the user.

61. What sanctions does the platform impose on users?

- The platform shall be entitled to suspend the account of the user in breach temporarily or permanently in case of the commission by the user of any of the breaches referred to in “List of Breaches”

- In case of the notification by the service provider on the suspension of providing any of the services to the client and the non-compliance by the service provider therewith, the platform shall cancel the order and deduct the service amount from the account of the service provider.

- In case of the illegal provision of the service to the client or the unsatisfactory provision and the complaint by the client of the service, the platform administration shall investigate the complaint of the client and take the appropriate decision in view of the complaint according to the policy of complaints.

62. Can I review the services?

The client can assess the service provided by the service provider whether the assessment is positive or negative. The evaluation ranges from (one star to five stars). The evaluation shall be connected with each transaction done via the platform.

63. Who owns the intellectual property rights of the projects?

By default, and unless agreed upon before the beginning of the project to the contrary, the project owner owns the entire intellectual property rights and copyrights of the projects he received through "Maatloob". The service provider doesn’t have the right to impose additional rights on the project after starting to implement or deliver it.

64. How does the platform settle the disputes between the client and the service provider?

In case of dissatisfaction by the client in connection with the service provided, he can contact the administration of the platform “Maatloob” and present the problem and the platform will collect the information from the client and the service provider and review the correspondence then render its decision in relation to the complaint. The decision of the platform shall be rendered whether to confirm the service, to cancel the service or to confirm partially the services.

65. In case I am not satisfied with the platform's decision to settle the dispute, can I access justice?

In case of dissatisfaction by the parties in connection with the decision rendered by the platform for resolving the dispute, they shall be entitled to resort to the court having jurisdiction to resolve the dispute.

66. Does the platform provide arbitrators to settle disputes between the parties?

The platform makes available the service of providing a third party of resolving the dispute at the request of the parties who shall incur the costs of the third party that resolves the dispute.

67. What are the laws and courts competent to settle disputes arising from the application of the agreement between the platform and its users?

Agreement shall be governed by the laws in force in the state in which the platform is used. Judiciary in the state in which the platform is used shall have jurisdiction in connection with any dispute that might arise from the interpretation or the implementation of the provisions of the agreement.

68. Does the platform cooperate with law enforcement?

The platform shall be entitled in case of any illegal or deceptive activity, in general, to report it to the competent authorities for enforcing the relevant law. In case of the request by government authorities for help in revealing any crimes or illegal activities, the platform shall help them in a way that ensures the application of the law to the party in breach and in a way that relieves us of the liability for any illegal acts committed via the platform.

69. What is the main language of the platform usage agreement?

The main language of the agreement of the use of Platform “Maatloob” shall be the main language used by the state in which platform “Maatloob” has been used. In case of the translation of this agreement and the contradiction of any of its translated texts with the original text, the texts written herein shall prevail and the texts in contravention shall be excluded.

70. How do I communicate with platform administration?

In case you have questions or inquiries about the platform, contact us at any time via the e-mail: [email protected]

More info

You can invite a friend to get extra money in your matloob wallet after your friend complete registration with your code and complete his first task

Privacy policy

Last Updated: January 27, 2023

Introduction

Thanks for your trust in Platform “Maatloob”.

Platform “Maatloob” attempts to protect your personal data. Thus, we have drafted this policy in order to clarify to our users the data we collect about the users and how we manage this data as well as the limits of its use and the obligations of the parties in connection with the privacy of their data.

This policy should be well-read before the use of the platform and the policy contains the following terms:

Section 1: Data provided to us by the user

Section 2: Data Collected by us about the user

Section 3: Keeping and Storing Data

Section 4: Safety of Data

Section 5: Cookies Policy

Section 6: Limits of Using Your Data

Section 7: Disclosure of Your Data

Section 8: Data Seen by Service Users About You

Section 9: Modifications

Section 10: Deleting your personal data & permanently deleting your account

Section 11: Contacting Us

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Section 1: Data provided to us by the user

The user shall provide us with some data via a platform “Maatloob”:

1. The data provided to us by the user (Customer, Service provider) while registering his account in the platform and this data includes (name, e-mail, mobile phone No, state, address, other contact details, date of birth, gender, credit card, account details, your current location, the location you wish to carry out the tasks in, occupation, practical expertise, CV, qualifications, education, skills, interests).

2. Make available an image or video clip to be connected with your identifier of the user.

3. Data of documenting the account which might include (national identity, personal profile, and passport).

4. Data of electronic payment which might include the bank account or the methods of electronic payment.

5. Data provided to us by the user while publishing services or assessments.

Section 2: Data Collected by us about the user

1. Data collected by the platform while resolving any dispute arising between the customer and the service provider.

2. Contact data of the user contacting us via the platform.

3. Data collected by the platform while reporting by you of the problem facing your use of the platform.

4. Information we collect automatically about the use of our services. We might receive some information from the internet browser and your personal computer including the correlation definition files and similar techniques the use of our services and this includes:

·     Computer and contact information such as statistics connected with views of pages, movement of passage from and to our services, URL address, IP address, unique device identifier, browsing record, and web record information.

·     Information about your use of our services including the date and time you visit our services, pages you visit, amount of time you spend on showing or using services, number of times you return to the services, clicks, and information about using the websites, the e-mail you open or redirect, or your move to our services.

·     In the case, you use the service of empowering your geographic location, we might collect and process information about your actual location for example the signals of GPS sent from your mobile phone.

·     Information we get from other sources.

5. In addition to the data collected by us about you, we also receive data from certain external bodies such as social media connected with your account including (Twitter, LinkedIn, and Facebook) and any other websites you empower from one time to another.

6. We receive data about you from ID verifying bodies such as the service providers and the other companies.

Section 3: Keeping and Storing Data

1. We store the data within the databases of Platform “Maatloob” and you know and agree that these databases are stored on our servers and you authorize us to deal with the companies providing the hosting services and also you authorize us to store this data on behalf of you and it might be stored outside the state to which you belong.

2. In case you have changed your personal data, you must update your account according to these changes in order for us to be able to make our records full, precise, and updated.

3. We shall keep your personal data since this is necessary for the purposes of collecting or processing it legally or since this is necessary in light of our legal obligations or for allowing us to follow up, defend or pursue the lawsuits.

Section 4: Safety of Data

1. On our part, we shall undertake within the limits legally permitted not to reveal your confidential data or to use it in a way that contradicts your right to privacy. Also, we shall undertake not to circulate your data or to sell it to third parties.

2. The platform attempts to protect the privacy of your personal data. Thus, we have taken security measures for keeping your data and making available a password to your account for ensuring your privacy and safety. But you know that the internet is not a fully safe means and penetrations or illegal acts might occur beyond our control. As a result, the platform shall not ensure the absolute security of information and data or that our systems will be fully free from any external obstructions or can not be harmed by viruses.

3. You know that the platform controls only the data collected by it about the user or the data provided by the user. But the data directly provided by the user to another user is not controlled by us. Thus, you provide this data to other users under your personal liability without any legal liability of the platform.

4. The platform shall not ensure that the information you send us from your personal computer via the internet is protected by any means of encryption. Therefore, the platform shall not ensure the safety and privacy of your personal information including the details of payment and account and you agree that you are transferring your personal information to us under your personal liability.

5. You shall be fully liable for maintaining the safety of your password and/or the information of your account.

Section 5: Cookies Policy

Cookies are small text files stored on your device once you visit the platform and they don’t appear in the form of software and don’t bear viruses or spying techniques at all. Their files are used for the following purposes:

1. Cookies are used for the purposes of providing services where they assist us in understanding the method of visitors using our platform as well as the other users.

2. Cookies help us discover the errors and fix them and also they help us develop our platform and provide better content that suits the user as well as providing a better service.

3. Cookies help you find the data you need while using the platform.

4. You can control the settings of cookies via your device or mobile phone and control them in the way that suits you.

5. We have no control over the correlation definition files belonging to other bodies and you promise to have access to the policies of privacy and using the cookies files belonging to these bodies.

Section 6: Limits of Using Your Data

We shall be bound always to protect your privacy. Thus, we shall use your personal data for the following purposes:

1. To enable you to use our services in the best way and to give you always the best.

2. To identify and document your account for allowing you to have access to the services for ensuring the protection of our interests and the legitimate interests of users as well as ensuring that our services are safe.

3. To enable you to create your account in the platform “Maatloob” and to contact us and other users via it.

4. To process the data you provide via our services such as verifying that your e-mail or phone No is active and fit for use as well as being owned by you.

5. To show your profile to the other users who have the identifier of your use and you shall make it available by uploading your profile to your account via the platform.

6. To enable the customer to charge his credit in the wallet and to enable the service provider to receive his dues.

7. For purposes of accounting, invoicing, and marketing on the part of the external service providers and the involvement of the service providers in assisting us in providing the services ordered by you via the platform.

8. To receive the questions, complaints, and inquiries from you and to answer them.

9. To resolve the complaints submitted by the customer including having access to the content of the service provided and all the correspondence between the customer and the service provider.

10. To receive your comments and assessments of the service you have received via our platform and to answer them.

11. To conduct research through processing your answer to the questionnaires offered via the platform and through the requests for comments via the platform.

12. To provide you with information about the services you have ordered via our platform or inform you of the offers or make available the services you order.

13. For purposes of internal work such as the improvement of our services.

14. To expand the base of users with us by informing the prospective users of the services provided by us.

15. To allocate the content or any advertisement shown in relation to the services and to permit the transmission of the content in connection with the services such as posts and any advertisements of external bodies where this content and advertisements are wholly intended to the users that this content might be suitable for them.

16. It is our legitimate interest to provide you with the content and advertisements designed according to your concern.

17. We contact you for informing you of the changes that might take place in relation to our services and this serves your legitimate interests and ours in making you informed of the changes connected with the service.

18. To develop our relations with the service providers belonging to us for providing the verification services (internal or external) you obtained through the services.

19. To understand how you and the other users react to our services and this serves our legitimate interests, the interests of our partners, and the service providers belonging to us.

20. To collect the notes and assessments about you to make available a gross classification of each user and that will be publicly shown with your personal file you should know that the other users might depend on this classification when taking a decision connected with whether he will contacting or not.

Section 7: Disclosure of Your Data

1. You know and agree that your data might be had access by the platform administration, our employees, or partners for purposes of performing the services.

2. We might share your data with the bodies participating with us in the service provision for protection from the risks of credit, acts of deception, and electronic piracy.

3. We might share your data in case we are required to disclose your personal data or to share it for protecting the rights and property or the safety of Platform “Maatloob” or our employees or others.

4. We might reveal your data in case we are required to disclose your personal data or to share it for complying with any legal obligation or for imposing or applying our terms and conditions or any other agreement.

5. We might reveal your data in case of rendering a judicial decision or an order by a competent judicial body to do so.

6. We might reveal your data in case of a decision rendered by public authorities to do so.

Section 8: Data Seen by Service Users About You

1. The users of the platform can follow up on your content published via our services including the tasks or elements required to be made available or the price offers comments or notes.

2. Publishing any general content in the forum or contracting others via the platform or forums belonging to it.

3. Your identifier of use and all materials you publish are seen by the other users and they are available for the users of the internet.

4. Based on the above, we can encourage you to be cautious when publishing.

5. The platform doesn’t control the information made available by the user as for the available services to the public and the platform shall not incur any liability in case of revealing this personal and non-personal data or using it.

Section 9: Modifications

1. We shall be entitled to modify our privacy policy at any time and we shall update “Last Updated” at the top of this document.

2. The continuing of your use of the platform after updating this policy shall be deemed to be an express consent by you to these modifications and a legal acceptance by you of the new practices and provisions.

3. In case you don’t agree to the new modifications or updates, you have to immediately stop using the platform.

4. It is desired to have access to the privacy policy from one time to another to have access to its provisions and updates.

Section 10: Deleting your personal data & permanently deleting your account

Please remember that this process is permanent and cannot be reversed.  We recommend reviewing your orders and messages before you request so you can retrieve any files and information you might need in the future.

Notes:

• You can't delete your personal data or close an account when you have available funds (Maatloob Balance or Earned Revenues).  These funds must be refunded or withdrawn before the account can be closed.

• You can't delete your personal data or close an account while you own an open task. Or have an assigned task to you. You need to cancel all your task before requesting to delete your personal data or account.

In order to delete your personal data or account from our servers, Maatloob application, and websites, you need to send an email to [email protected] including the following title “delete my personal data” in the subject and highlight the reason for such request in the email’s body.

Upon receiving your request Maatloob support team will review the case to make sure the account has no obligation then will proceed to delete your personal data & account within 3 business days you will receive an email to confirm the deletion completion accordingly.

Section 11: Contacting Us

In case you have questions or inquiries about this policy or the method by which we treat your personal data, contact us at any time via the e-mail: [email protected]

Terms and Conditions

Welcome to Platform “Maatloob”.

 International Maatloob Company provides the platform “Maatloob” as an online platform that is an intermediary between the services provides on one hand and the customers on the other hand where it allows the customers to communicate with the service providers registered in the platform and to benefit from their service according to the following terms and conditions:

Section 1: Definitions

Section 2: Our Services

Section 3: Legal limits of Our Services

Section 4: E. Contract

Section 5: Consent and Legal Capacity

Section 6: Registration of Account

Section 7: Documentation of Account

Section 8: Policy of Accepted Use

Section 9: Pricing Services

Section 10: Fees

Section 11: Wallet

Section 12: Commission and Payment

Section 13: Policy of Services

Section 14: Warranties

Section 15: Cancellation of Orders

Section 16: List of Breaches

Section 17: Policy of Content

Section 18: Management of Orders

Section 19: Sanctions

Section 20: Work Partners

Section 21: Payment Services Providers

Section 22: Cautions

Section 23: Assessments

Section 24: Intellectual Property Rights

Section 25: Contacts

Section 26: Notices

Section 27: Compensations

Section 28: Legal Liability

Section 29: Modifications and Cancellation

Section 30: Termination

Section 31: Settlement of Disputes

Section 32: Law and Competent Courts

Section 33: Language

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Section 1: Definitions

In this agreement unless otherwise determined by the context, the following terms shall have meanings referred to.

“Maatloob”, “Platform”, “We”, “Us” or “Our”: shall refer to the website “Maatloob.com” and the application “Maatloob” as well as the International Maatloob Company as a trade mark in more than one country.

“User”, “You” or “Your”: shall refer to the person who visits, uses or orders the services via the platform.

“Customer” shall refer to each person ordering services from the services providers via the platform.

“Service Provider” shall refer to each person registered in the platform for providing services to customers.

“Service” shall refer to the service ordered by the customer via the platform.

“Content” shall refer to all the information, data, images, attached files, pictures, videos, numbers, symbols, letters and all the contents made available by the platform, the user or us.

“Agreement” shall refer to this document with its terms and conditions, the privacy policy, all policies of providing services, all complementary, agreements and policies to your agreement with us.

Section 2: Our Services

1. The platform allows the customer to open a service order via the platform for ordering the service he wants and which must match with these terms and conditions and the service provider can show his offer in connection with the customer’s project.

2. The platform allows the customer to browse the personal and to have access to their assessments as well as communicating with them via messages, chatting and trading off in relation to all the offers shown and to select the most appropriate to him.

3. The platform allows the customer and the service provider to have an electronic wallet through which the customer can charge his credit in the platform and keep this credit for buying the services via the platform. Also, the service provider can keep his profits until he applies for withdrawing them.

Section 3: Legal limits of Our Services

1. The platform carries out the role of an intermediary between the customer on one hand and the service provider on the other hand, enables the service provider to show the offers, achieves the communication process and connects the parties as well as reserving their financial rights.

2. The platform doesn’t interfere with the provision of services in any way and this shall be the responsibility of the service provider only and also it doesn’t interfere with the determination of the customer’s orders and this shall be the responsibility of the customer only. The platform shall not incur any legal liability connected with the order or the provision of the service.

3. The platform shall not be dealt with as a publisher of any content published by the users via the platform and the publisher only shall incur the legal liability in view of the content provided by him via the platform and the platform makes available the service or reporting the content to relieve itself of the legal liability.

4. The technical services of the platform might be unavailable from time to another and they might work on some devices and might not work on the other ones. Thus, the user shall relieve us of any legal liability arising from not working in a temporary or permanent way or not supporting them by some devices.

Section 4: E. Contract

1. This agreement shall be deemed as an e- contract with all its terms and elements and it shall be enforceable vis a vis all the parties. Either party may not relieve himself of its legal effects. Your use of the platform or order of services via this platform shall be considered as an acceptance by you of this agreement and as an electronic signature of it.

2. The provisions of this agreement shall be divisible. In case one provision herein is deemed to be unfit to apply, this provision shall be excluded and the remaining provisions shall be enforceable against all the users of the platform.

3. The platform shall be entitled to assign this agreement to any other bodies or parties without having to take your consent. This means that all our rights and obligations shall be deemed to have been assigned to the assignee. In this case, the user shall remain to be bound by the terms herein.

4. This agreement contains all the terms and conditions that regulate the legal relationship between the platform on one hand and all the users of the application on the other hand. In case of the wish by the user to inquire any term herein, he has to communicate with us and we will give him clear answers to all inquires he has.

5. An electronic contract of services shall be concluded between the customer and the service provider. The offer provided by the service provider shall be deemed to be a legal offer and the acceptance by the customer of the offer shall be deemed to be a legal acceptance that forms the contract and the customer and the service provider shall be its parties who shall incur all its legal effects without any legal liability of the platform.

Section 5: Consent and Legal Capacity

You declare that you have the legal capacity necessary for the conclusion of this agreement and the consent to this agreement and you have the full legal authorities that are not restricted according to the following conditions:

1. It shall be stipulated as for the user of the platform “Maatloob” to be 18 years old or more and to have the legal capacity necessary for the conclusion of the contracts and not to have any of the impediments of capacity and we shall not be responsible for verifying the capacity of any user of the platform.

2. You declare that under your consent to the conclusion of this agreement, you shall not rely or depend on any promises, warranties or other emphasis by or on behalf of the platform “Maatloob” except what is provided for in this agreement.

Section 6: Registration of Account

The platform “Maatloob” makes available two types of accounts: Customer’s account and service provider’s account and the members shall be bound by the rules required in view of the account.

1. The use of the word “Maatloob” shall be prohibited to be in the account name and also shall be prohibited to be placed on the account profile.

2. The user shall get away from using any deceitful or misleading names.

3. The user shall provide us with the data of the account registration that might involve inter alia (name, address, e-mail, mobile phone No).

4. All the information you disclose shall be true, updated, correct, expressing yourself and matching with what is required in the registration form had by us.

5. The platform “Maatloob” shall be entitled to delete any accounts for a long time.

6. We shall be entitled to suspend your account at any time or to terminate it according to our vision in case we have doubts in connection of the existence of activities in contraction of this agreement or laws in force or causing any problems via the platform.

Section 7: Documentation of Account

1. Platform “Maatloob” will require from you at any time whether while registering or after it or after the suspension of your account to document your account had by us and you shall be bound in this case to provide all the official documents we require as well as adding your personal profile and fulfilling all the procedures required by the platform for verifying the ownership of the documents.

2. You agree that the services of documenting the account and verifying the identity might not be fully accurate because the information and data are provided by the user or the services of verifying identity are provided by other parties.

3. The platform shall be entitled to modify the services of documenting the account and verifying the identity at anytime.

4. The platform grants the services providers marks or ranks based on the number of services and assessments and these marks shall not mean a recommendation on the part of the platform or any warranty of the quality of the services. Thus, you have to make sure of the capability of the service provider to fulfill by yourself.

5. You shall be licensed by the platform only to use the services of documenting the accounts, marks and ranks in any other sites or applications or before any other bodies.

6. In case of documenting the account or issuing a mark or rank in a wrong way, the platform shall be entitled to with draw them and also shall be entitled to do so in case they have been granted based on misleading or wrong information on the part of the user.

Section 8: Policy of Accepted Use

The user can have access to the platform “Maatloob” at any time and the user shall be bound by our policy of accepted use.

1. The user shall be bound by the provisions herein including the terms and conditions as well as the privacy policy and by the provisions of the laws in force. In case the laws of your country prevent you from using our services or contradict with them or our terms and conditions, you have to stop using immediately our services.

2. The user shall legally use the services of the platform “Maatloob” and shall not create, make up or cause legal problems to the platform or any of its users.

3. The user shall not misuse specially the messages and chatting and shall not send any messages containing bad words or a wrong to another user or third parties.

4. The user (whether the service orderer or the service provider) shall not publish or send any of his means of communications except after accepting the offer submitted and assigning the task by the other party. The breach of this obligation shall be deemed to be an express breach of the use policy and it shall expose the account holder to some actions that might be taken by the platform “Maatloob” inter alia as follows:

·     Deleting the message containing the means of communications.

·     Deleting the required task.

·     Freezing temporarily or permanently the used account.

·     Reducing one of the assessment stars for the account holder.

·     The platform administration might levy a financial penalty on the account holder upon wishing to activate it once more after taking the promise required from him.

5. The user shall enter true data in the platform which expresses him and he shall be bound to update it in case of necessary change.

6. The user shall maintain the confidentiality of the data of his account in the platform and he shall be bound not to disclose his password to third parties and the user shall be fully liable for any use or activity done via his account.

7. The user shall provide the services by himself and he shall be prohibited from subleasing the account or allowing third parties to provide any services via his account.

8. The user shall notify us in case of discovering any activity or services that are unlawful in order for the platform to be able to take all the actions necessary for maintaining the platform and the users.

9. In all cases, the user shall be bound to follow all the instructions issued by the platform and he shall be bound to fulfill them and in case of breaching them, the platform shall be entitled to suspend temporarily or permanently his membership.

10. The user shall not be entitled to connect the platform with any acts he does or with promoting himself as one of our partners or representatives.

Section 9: Pricing Services

Upon showing the service required by the customer, the service provider shall submit his offer in connection with the project that is to be fulfilled and the service provider shall be at liberty to add the service price to his offer except when the customer has determined the maximum and minimum limit of the service price. Here, the service provider shall be bound that the price submitted by him is not less than or more than the minimum and maximum limit determined by the customer.

Section 10: Fees

1. The using fee of the platform shall be collected in a form of a commission collected according to the payment policy.

2. The platform shall provide the accounts to the customers and service providers for free and there shall be no fees in relation to the publication and the fees and the commission shall be collected from the customer and the service provider in case the bid becomes the service provider’s.

3. The customer shall incur the value added tax in case it is levied on the services he benefits from via the platform.

4. The customer and the service provider shall incur all banking fees and changes of payments as well as any other administrative expenses levied on the transfer or receipt of funds via the platform.

Section 11: Wallet

1. The customer can change his credit in the wallet he has in the platform and in this case he shall be bound to authenticate the electronic payment method used for charging the account and providing its ownership. In case the customer couldn’t do so, the platform shall return his funds and he will not be able to submit the service applications.

2. The customer can use his credit in the wallet for buying the services via the platform.

3. The wallet credit shall be fit for use within 12 months from the date of adding the credit to the user’s account, the date of buying or any expiry date determined by the law (connected with any legislative requirements determining otherwise).

4. The customer can not recover his credit in the wallet once more, exchange, recharge or transfer it to another account.

5. The platform might return the credit of the customer in cases provided for herein or any cases provided for in any legislations in force or in case the credit is lesser than the minimum limit of the value of the services required or in case of determining the maximum limit of the value of credit or discount.

6. The platform will not accept to deal with the promotion vouchers, distributed symbols or those being circulated and they shall be unfit for use and they shall be refused or cancelled.

7. The platform shall not accept and might refuse or cancel any credit in the wallet in case the payment method has not been authenticated or it has been used for purposes in contravention of the provisions herein or in case of the acts of forgery, deception or the other illegal acts.

8. The platform shall be entitled in case of any illegal or deceptive activity in general to report it to the competent authorities for enforcing the relevant law.

9. The platform shall be entitled to levy any additional value on the credit in the wallet and it shall not be recovered until the expiry date of using the credit or canceling it by the platform.

Section 12: Commission and Payment

1. The platform shall get a commission in connection with each order that has been done via the platform that shall determine the percentage of commission in relation to each order per se and the customer and the service provider shall be informed of the percentage of commission determined for the customer.

2. The commission determined for the customer shall be deducted from his credit in the wallet and the commission determined for the service provider shall be deducted from his profits from fulfilling the order.

3. In case the fulfillment of the service requires some costs fro completing the performance of the services, the cost incurred shall not be included in the calculation of any fees.

4. The fees of the service shall not include any fees or costs of third parties and these costs shall be subject to the agreement by the user with the third party.

5. After the performance by the service provider of the order and the receipt by the customer of it, the amount shall be transferred from the wallet of the customer to the wallet of the service provider and the platform shall transfer the dues of the service provider weekly or according to the plan of transfers followed by the platform.

6. In case of suspended accounts, the platform enable the service providers after ascertaining the lawfulness of the transactions done via the account to withdraw their profits within 60 days from the date of suspending the account.

7. You have to comply with the tax, legal and regulating obligations in relation to any payments done via the platform.

8. All the amounts and fees due to the platform shall be irrevocable and non-refundable except any cases determined or agreed upon by the platform.

9. In case of including a new service in the platform, the fees applied to this service shall be paid from the launch of the service.

10. The platform shall be entitled to take any suitable actions against any account registered in it to obtain all its financial rights.

Section 13: Policy of Services

The services ordered by the customer via the platform shall be subject to the following policy:

1. The service required must be legal and doesn’t conflict with the terms and conditions of the platform “Maatloob”.

2. The service must be what could be online agreed upon and performed in the way agreed upon between the customer and the service provider.

3. The service must be possible to be performed and mustn’t be impossible for any reason.

4. The services must be written in the language used in the application and in a clear and precise way.

5. The service mustn’t be copied from other persons.

6. Certain types of services shall be prohibited:

·     The services in contravention of Islamic law.

·     Sale of real states.

·     Low quality services.

·     Sale of online websites and pages.

·     Activation software and files.

·     Political, religious or sect related services.

·     Services connected with other parties in case they conflict with the conditions of these parties.

·     Services of providing religious fatwa.

·     Services of charging credit.

·     Services of regular or permanent subscriptions.

·     Services of financial transfers.

·     Services of crating accounts in games.

·     Services of intermediary as for purchasing from websites, applications or stores.

·     Services of redrafting the content of all types.

·     Services of copying the content and republishing it.

·     Services of collecting the scientific data without its sources.

·     Services of hosting or booking it.

·     Services of subscription to the internet.

·     Services of taking vote in connection with the competitions and the other competitive acts.

·     Services of hierarchy marketing or marketing in illegal way.

·     Spam messages and windows.

·     Services of advertising on suspicious websites and web pages.

·     Services of promoting in relation to persons and companies.

·     Services that are performed via software and in an automatic way without being performed by the service provider himself.

·     Forex services.

·     Interpretation of dreams, climination of magic, intermediary as for marriage.

·     Medical and pharmaceutical services.

·     Piracy and penetration courses.

·     Unclear or vague services.

·     Services of preparing the research for students, scientific dissertations and draft research.

·     Commission marketing to other websites or applications.

·     The services that require personal information that can’t be revealed such as the data of bank accounts, the full name and phone No.

·     Services of activating the accounts.

·     Any service that requires the dealing from outside the platform “Maatloob”.

7. The service required must be specific where it becomes easy to determine the volume of the work that is required to be done.

8. The period of the service provision must be determined where it is known when work is performed while consenting to the offer presented by the service provider.

9. The services required must be clear and does not contain any vague or inaccurate words or phrases that contain more than one meaning.

10. The services title must not be overstated and the non-repetition of the description or the use of symbols and forms.

11. The image in contravention of Islamic law must not be used.

12. The image of low quality or unclear image must not be used.

13. There must not be means of communication in the service order.

14. The service must not be ordered more than one time for the purpose of benefiting from the advantages made available by the platform “Maatloob” to the accounts such as the promotion of the account in case he purchases or fulfils a certain number of services.

15. The service provider shall not be entitled to impose any additional rights after the commencement of the performance of the service related to the customer and he shall be bound to perform the service according to the conditions agreed upon.

16. The provision of a certain service might require the determination of your location or the service might rely on the map. In this case, you shall be bound to reveal your location.

17. In case you are a service provider, you must have the right to provide the services according to the provisions of the laws applied to the region in which the service will be provided.

18. The service provider shall be bound not to assign the service to another service provider or to authorize third parties to perform it for a price or not.

19. The customer shall not be entitled to levy certain fees on the orders provided by him via the platform. Nevertheless, the parties shall be entitled to modify the prices agreed upon via the platform.

20. You shall not be entitled to ask for payment outside the platform and payment shall be made according to the system applied by the platform.

21. In case the service provider agrees on the payment of some costs of providing the service such as tools, equipment or items, the service provider only shall be responsible for these items and their quality and he must not consent to the provision of this service except he has made sure that the price cover its cost.

Section 14: Warranties

1. The platform shall not incur any legal liability in respect with the service required via the platform and the platform shall not provide any warranties in connection with the description of the services or their provision or the quality of the final work provided by the service provider.

2. The customer deals with the service provider under his personal liability without the provision by the platform of any warranties as regards the professionalism of the service provider, his previous experience or the truth of the identifying information he gave about himself.

3. The platform shall not provide any warranties that the user is the person he claims and the platform will not verify the personality of all the users in a complete way.

4. The platform shall not warrant that the services provided satisfy all the expectations of the customer or that the service will be satisfactory to the customer in a complete way.

5. The platform shall not warrant that the information provided via the platform will be accurate, true and updated and the user must verify the available information by himself.

6. Our services shall be provided as they are available and to the maximum limit permitted by law and the platform shall relieve itself of the legal liability for all the professional or personal acts and the activities done via the platform.

Section 15: Cancellation of Orders

The orders shall be cancelled in some cases as follows:

1. The consent of the customer and the service provider to the cancellation of the order.

2. The cancellation of the order on the part of the customer due to the lack of answer of the service provider, his non communication with the customer for a long period of time or his breach of the agreement concluded between them.

3. The cancellation of the order on the part of the service provider due to the unclearness of the orders of the customer, the sudden change of his orders or his breach of the agreement concluded between them.

4. The cancellation of the orders due to making indecent personal acts.

6. The administration of the platform shall be entitled to review all the cancelled orders and to collect the fees of the platform or to return them to the parties according to our vision.

Section 16: List of Breaches

Your commission of any of the following acts shall be deemed to be a breach that results in the temporary or permanent suspension of your account:

1. The illegal or inappropriate use of the platform “Maatloob”.

2. Registration with us in more than one account. In this case, the platform “Maatloob” shall suspend all the accounts.

3. The use by more than are one person of an account of one user whether it is the account of the customer or the account of the service provider.

4. The registration with untrue data deceitful data or data connected with another person whether this is done without his consent or the use of untrue image or an image of third parties.

5. The use of words that lead to misleading as for the user name such as the use of the word: Maatloob, professional, certified, trustworthy, or other names of services such as: delivery, legal profession, translation, marketing, articles, etc.

6. Causing harms to the website “Maatloob.com” and the application “Maatloob” or their users in any way.

7. Publishing the content of messages with it text, files, attachments and the other contents unavailable to other than the parties to the message.

8. Publishing the messages of communication with the technical support of the platform “Maatloob”.

9. The use of the service of messages and chatting for purposes other than the ones determined such as using it for the purpose of external communication, the provision of services for free, its use for a service other than the one ordered by the customer or for purposes of exchanging the services instead of the provision of purchase orders.

10. Purchase of services for purposes of positive assessment and in this case, the account of the customer and the service provider shall be suspended.

11. Purchase of services for purposes of negative assessment, and in this case the account of the customer shall be suspended and the assessment shall be deleted.

12. The agreement by the service provider and the customer on the performance of illegal services.

13. The delivery of the service to the customer and getting the amount connected with the project without the full performance of the service.

14. The use of illegal payment method or, non-approved or stolen one.

15. The attempted deception to the platform “Maatloob”, its users or third parties.

16. The sale of the registered accounts in the platform “Maatloob” or any accounts registered in other websites, applications, platforms or stores.

17. Request for communication or dealing outside the platform “Maatloob” or the agreement thereupon.

18. Placing, publishing or sending any means of communication such as the mobile phone No, e-mail address or through the pages of the websites, the comments or messages.

19. Carrying out the role of intermediary between the service provider and the customer and getting money from the customer and giving it to the service provider in this case the platform “Maatloob” shall suspend all the accounts participating in this process.

20. doing a wrong to any body, person, institution, entity, state, organization, culture, the customs of peoples, religions, or the other wrongs.

21. Publishing or transmitting the content of spam through the services of “Maatloob”, messages or comments.

22. Publishing the service more than once even if the title of the service has changed.

23. The deletion of the service due to the negative assessments obtained by the service provider.

24. The cancellation of the service by the service provider or the customer due to non-convincing or vague reasons.

25. The sale of illegal, stolen or limited products via the platform “Maatloob”.

26. Publicizing the service via Adwards, the use of proxy services or VPN services to change IP address, the places of the existence of the user, the development of software for controlling the account, the development or use of software administering the accounts or the entry of the platform “Maatloob”.

27. In addition to the above, the non-compliance with the terms and conditions shall be deemed to be a breach required to be sanctioned as the platform “Maatloob” deems necessary to be imposed on the breaching person for ensuring the good operation of the platform.

Section 17: Policy of Content

1. The content must be accurate and describe the service required as well as including all the details desired by the customer to be performed by the service provider.

2. The content must be connected with the user and must not be copied from another website or application or connected with third parties.

3. The content must be legal and must not contain any breach of the terms and conditions of the platform “Maatloob”.

4. The platform “Maatloob” shall entitled to delete any content in contravention of the terms and conditions without having recourse to the user.

5. The customer shall reserve the ownership of any content he has received from the service provider and this includes the intellectual property rights, copyrights and rights of trademarks.

6. The platform administration shall reserve the right to oversee any content entered by the service provider or the customer and this shall not be an obligation on it where it is difficult to oversee all the contents added to the platform. Thus, the platform shall reserve the right (without being bound by that) to delete, remove or edit any materials or contents entered to the platform and they are in contravention of the terms and conditions of the platform without having to get the consent of the user.

Section 18: Management of Orders

1. The service order shall be submitted by the customer and the service providers shall submit the offers connected with the service ordered by the customer. The customer compares among the prices determined by the service providers and what is provided by the service provider in return for the price he has determined.

2. The customer selects the price suitable to him and this means the selection of the service provider to perform the order and the order status will be transformed into being performed.

3. All the correspondence must be evidenced in the service application to reserve the rights of the two parties and the platform shall not admit any external correspondence between the parties.

4. The service provider shall perform the work according to the conditions and specifications specified by the customer then he delivers the service to the customer and the customer has to review it.

5. After the review by the customer of the service and the service provider shall give notice of the competition of work and the delivery of the order in a final way.

6. The customer can assess the service provided by the service provider whether the assessment is positive or negative.

7. In case the order has been cancelled for any reason by the customer or the service provider or under this agreement before the commencement of the performance of the service and the reason for the cancellation is persuasive to the platform, it shall return the payments and fees to the parties. But in case the reason for cancellation isn’t persuasive to the administration of the platform, the order fees not be returned or these fees shall remain a debt for the parties till they are paid off.

8. In case of the order cancellation, the platform might determine to return the funds of the order to the wallet of the user or to return the order in the same payment method used for the performance of payments via the platform.

Section 19: Sanctions

1. The platform shall be entitled to suspend the account of the user in breach temporarily or permanently in case of the commission by the user of any of the breaches referred to in “List of Breaches”

2. In case of the notification by the service provider on the suspension of providing any of the services to the customer and the non-compliance by the service provider therewith, the platform shall cancel the order and deduct the service amount from the account of the service provider.

3. In case of the illegal provision of the service to the customer or the unsatisfactory provision and the complaint by the customer of the service, the platform administration shall investigate the complaint of the customer and take the appropriate decision in view of the complaint according to the policy of complaints.

Section 20: Work Partners

1. The platform might enter into any agreements with any other parties for the performance or provision of services and we might attempt the involvement of the service providers in the provision of services with us and the service provider who agrees on the performance of such works acknowledges the right of the platform and the trading partner to sell the services provided to third parties in return for additional fees without having to require the consent of the service provider.

2. The work partners might require the consent to the service providers who provide the acts or require certain qualifications and the platform might assist the work partners in finding the appropriately qualified service providers and the platform shall not provide any warranties that it will nominate all or some of the appropriately qualified service providers to the work partners.

3. The work partners might require from the service providers to conclude a service provision contract before the commencement of the performance of the services.

4. In case of the acceptance by the service provider to perform works with the work partner, he shall be bound by:

·     The provision of services according to the contract executed between the service provider and the company ordering the service.

·     In case of the contradiction by the contract with the terms of this agreement, the terms of the contract shall prevail.

·     In case of the inexistence of a contract, this means that the parties have agreed on the performance of the terms of this agreement in connection with the service ordered.

Section 21: Payment Services Providers

1. The platform shall use the payment service provider for operating the payment account of the user.

2. In case we change the service provider contracted with, we might modify or add any conditions to this agreement.

Section 22: Cautions

1. The platform might send cautions to you from time to another in relation to matters connected with management of orders or in case the matter so requires and we will send cautions to the e-mail you provided us with while registering your account in the platform.

2. In case of making a decision on the temporary or permanent suspension of your account, we will send you a caution via your e-mail you provided us with while registering.

Section 23: Assessments

The customer and the service provider shall be entitled to assess each other after the completion of the task and the assessments shall be subject to the following conditions:

1. The assessment must be objective and expressing the service that has been provided and its purpose shall not be doing wrong to the service provider/customer or paying him a complement.

2. The customer must use the appropriate and decent words as regards the assessment and also the service provider must assess in an appropriate way and in decent words.

3. The assessment expresses the point of view of the customer/service provider. Thus, the platform shall not warrant the precision or validity of the assessments of the customer/service provider.

4. The assessment is owned by the customer/service provider. Thus, the platform shall not intervene in deleting the assessment unless it breaches the terms and conditions of the platform “Maatloob”.

5. The service provider/customer shall be entitled to contact us in view of any abusive comment and platform administration shall delete the comment.

Section 24: Intellectual Property Rights

1. The platform “Maatloob” shall reserve its intellectual property rights connected with the website and the application with their elements and contents and this includes any (data, information, images, marks, manuscripts, symbols, letters, logos, videos, graphs).

2. The platform shall reserve its intellectual property rights in connection with all the elements of the platform and its contents and nobody shall be entitled to infringe the rights of the platform and this includes the prohibition from imitation, copy, modification or collecting any data or contents related to us.

3. The platform “Maatloob” shall be entitled to publish the content of the user and to place the logo “Maatloob” on it. Also, the user expressly agrees on being bound by the notices of the copyright which appears on its pages.

4. “Maatloob” and “Maatloob.com” are trademarks and service marks related to us and may not be used without having recourse to us and they may not be imitated, plagiarized, stolen or modified as well as not performing any acts in respect therewith without obtaining our consent.

5. The platform shall be entitled to publish its services under any subsidiary trademark connected with us.

6. We shall reserve all our intellectual property rights including the copyright and trademarks under the laws of protection on national and international intellectual property rights as well as the international agreements such as TRIPS Agreement and Berne Convention.

Section 25: Contacts

1. The platform “Maatloob” shall be entitled to contact you via the contact information you provided in view of your account and our various services.

2. You agree to be contacted by the platform “Maatloob” and the registration of your account in the platform shall be deemed to be an express consent by you to receiving contact by us.

3. In case you don’t desire to have contacts by the platform “Maatloob”, you have to give us notice thereof and we will suspend contacting you. But this might mean the full suspension of our services or some of our services to which you subscribe.

Section 26: Notices

1. We shall publish the notices desired by the platform “Maatloob” to be given to you via the platform or e-mail registered with us and you are presumed to have known of them once they are published or sent.

2. Any notices desired by the user to be given to the platform shall be given via our means of communication or through contacting the technical support of the platform.

Section 27: Compensations

1. The platform “Maatloob” shall not provide any types of compensations in cash or in kind in case any loss resulting from any service has been caused to you as a consequence of the service you obtained from the platform or you provided via the platform.

2. In case of your breach of our terms and conditions as well as causing harm by you to the platform “Maatloob”, we may impose fines and compensations on you in proportion to the damages caused to us and in this case we shall be entitled to deduct these fines and compensations from your credit available in the platform.

Section 28: Legal Liability

1. The user only shall be legally liable in case of his breach of the terms and conditions or any other laws in force without any legal or joint liability of the platform “Maatloob”.

2. The injured party by the users of the platform shall be entitled to have directly recourse against him without have recourse against the platform in any way. Services are provided by the services providers and customers only benefits from them and our role shall be limited to connecting between the parties.

3. The platform shall not incur any legal liability in case of the temporary or permanent suspension of the service of the website and the application as well as their malfunction on your device.

4. The platform shall not incur any legal liability for any content provided via the platform and it shall be the liability of the publisher of the content only.

5. The platform shall not incur any legal liability for any service illegally provided or in a way that does not match with the terms and conditions.

6. The platform shall not incur any legal liability in case of violating any of the intellectual property rights of the users of the platform or of third parties and the full liability shall lie on the perpetrator of the illegal act.

7. The platform shall not incur any legal liability in case of violating of the data or the privacy rights of the users of the platform or of third parties and the full liability shall lie on the perpetrator of the illegal act.

8. In case of the request by government authorities of the help as for revealing any crimes or illegal activities, the platform shall help them in a way that ensure the application of the law to the party in breach and in a way that relieves us of the liability for any illegal acts committed via the platform.

Section 29: Modifications and Cancellation

1. The platform shall be entitled to modify the terms and conditions, add any new terms or delete any existing ones and in this case, we update “Las Update” at the top of this document.

2. The platform shall be entitled to delete, modify any services or change the form of the platform, the method of administering it as well as changing its name or any content provided via this platform.

3. The modifications or the cancellation shall not require the consent of the user and this shall be done by the sole will of the platform and shall be directly applied. Thus, you have to have access to this document periodically.

4. In case you notice the existence of unclear terms or paragraphs or that they involve any errors, we hope that you inform us thereof and we will contact you to interpret any vagueness or correct any errors.

Section 30: Termination

1. The platform shall be entitled to terminate the account of the user or this agreement at any time and termination shall not affect any contracts concluded between the customer and the service provider or between the work partners and the service provider. Also, the services of third parties shall be subject to the terms and conditions they have agreed upon.

2. In case your account is terminated by the platform, you shall not be entitled to register once more in the platform except after obtaining an express consent from us.

3. In case of termination of this agreement, all the legal effects resulting from it shall apply at the time of its effectiveness. Also, the terms connected with the fees and the limited liability as well as the determination of the legal and judicial jurisdiction shall be in effect vis a vis the user even after the termination or expiry of this agreement.

Section 31: Settlement of Disputes

1. The users of the platform shall undertake to attempt the amicable settlement of any dispute arising between them. In case of not reaching a satisfactory resolution to the parties, they shall be entitled or either party shall be entitled to contact us as regards the problem and to present the information that proves his claims.

2. You know and agree that the resolution of any dispute between the users of the platform shall fall within the jurisdiction of the platform “Maatloob” and its decision shall be rendered based on the information submitted by the parties.

3. In case of the dissatisfaction by the customer in connection with the service provided, he can contact the administration of the platform “Maatloob” and present the problem and the platform will collect the information from the customer and the service provider and review the correspondence then render its decision in relation to the complaint.

4. The decision of the platform shall be rendered whether to confirm the service, to cancel the service or to confirm partially the services.

5. In case of the dissatisfaction by the parties in connection with the decision rendered by the platform for resolving the dispute, they shall be entitled to resort to the court having jurisdiction to resolve the dispute.

6. The platform makes available the service of providing a third party of resolving the dispute at the request of the parties who shall incur the costs of the third party that resolves the dispute.

7. In case the platform has provided information about the other parties to the dispute to one of the users, this user shall be fully liable for maintaining the confidentiality of this data and shall incur the legal liability in case of using it in contravention of the provisions of this agreement.

Section 32: Law and Competent Courts

1. This agreement shall be governed by the laws in force in the state in which the platform is used.

2. Judiciary in the state in which the platform is used shall have jurisdiction in connection with any dispute that might arise from the interpretation or the implementation of the provisions of this agreement.

3. In case any of the provisions hereof is not in force is not legal or enforceable, the legality and enforceability of the other provisions hall not be affected by this provision.

Section 33: Language

The main language of the agreement of the use of Platform “Maatloob” shall be the main language used by the state in which platform “Maatloob” has been used. In case of the translation of this agreement and the contradiction of any of its translated texts with the original text, the texts written herein shall prevail and the texts in contravention shall be excluded.

FAQ

1. What is Maatloob platform?

“Maatloob” is an online platform that is an intermediary between the services providers on one hand and the clients on the other hand where it allows the clients to communicate with the service providers registered in the platform and to benefit from their service.

2. What are “Maatloob” platform services?

The platform allows the client to open a service order via the platform for ordering the service he wants and which must match with terms and conditions and the service provider can show his offer in connection with the client’s project.

3. Is there a specific age required to use the platform?

It shall be stipulated as for the user of the platform “Maatloob” to be 18 years old or more and to have the legal capacity necessary for the conclusion of the contracts and not to have any of the impediments of capacity and we shall not be responsible for verifying the capacity of any user of the platform.

4. How do I communicate with service providers?

The platform allows the client to browse the personal and to have access to their assessments as well as communicating with them via messages, chatting, and trading off in relation to all the offers shown and to select the most appropriate to him.

5. Does Maatloob platform provide an electronic wallet?

The platform allows the client and the service provider to have an electronic wallet.

6. What are the advantages of an electronic wallet?

The client can charge his credit in the wallet and keep this credit for buying the services via the platform. Also, the service provider can keep his profits until he applies for withdrawing them.

7. Does the balance deposited in my wallet have a validity period for use?

There is no validity period for the balance, and the user can use it at any time.

8. Can I recover the funds deposited in my wallet?

The client can recover his balance deposited in the wallet after deducting the transfer fees upon deposit as well as the transfer of funds fees to him again upon withdrawal, which are fees imposed by banks and credit cards. The platform might return the credit of the client in cases provided for herein or any cases provided for in any legislation in force or in case the credit is lesser than the minimum limit of the value of the services required or in case of determining the maximum limit of the value of credit or discount.

9. Why can't I withdraw my balance?

You cannot withdraw the balance that related to tasks advertised and they are in progress by service providers.

10. Does the platform accept to deal by promotional coupons as a substitute for charging the balance of the wallet?

The platform will not accept to deal with the promotion vouchers, distributed symbols or those being circulated and they shall be unfit for use and they shall be refused or canceled.

11. What are the reasons for refusing to deal with the wallet balance?     

The platform shall not accept and might refuse or cancel any credit in the wallet in case the payment method has not been authenticated or it has been used for purposes in contravention of the provisions herein or in case of the acts of forgery, deception, or the other illegal acts.

12. What is the role of Maatloob platform in the provision of services?

The platform carries out the role of an intermediary between the client on one hand and the service provider, on the other hand, enables the service provider to show the offers, achieves the communication process, and connects the parties as well as reserving their financial rights.

13. Is an electronic contract concludes between the client and the service provider?

An electronic contract of services shall be concluded between the client and the service provider. The offer provided by the service provider shall be deemed to be a legal offer and the acceptance by the client of the offer shall be deemed to be a legal acceptance that forms the contract and the client and the service provider shall be its parties who shall incur all its legal effects without any legal liability of the platform.

14. How can I create an account in “Maatloob” platform?

You can create an account on the platform by getting into the home page and clicking on the "Create Account" icon, and you must enter your mobile number, your email address, and password, then click on the "Registration" icon or via Google account, Facebook account or Apple account for iPhone users.

15. Can I delete my account or change the username in Required?

Unfortunately, the account cannot be deleted nor the username can be changed even if the account is new.

16. What is the data of registering the membership of the user in the platform?

The data provided to us by the user (Client, Service provider) while registering his account in the platform include (name, e-mail, mobile phone No, state, address, other contact details, date of birth, gender, the location you wish to carry out the tasks in, occupation, practical expertise, CV, qualifications, education, skills, interests).

17. How is my personal data kept?

We store the data within the databases of Platform “Maatloob” and you know and agree that these databases are stored on our servers and you authorize us to deal with the companies providing the hosting services and also you authorize us to store this data on behalf of you.

18. How to submit a service request via the platform?

The service order shall be submitted by the client and the service providers shall submit the offers connected with the service ordered by the client. The client compares the prices determined by the service providers and what is provided by the service provider in return for the price he has determined.

19. Does the platform send service request alerts?

The platform might send a notification from time to another in relation to matters connected with the list of orders or in case the matter so requires and we will send a notification to the e-mail you provided us with while registering your account in the platform.

20. How do I guarantee that the service is implemented in the manner agreed upon?

All the correspondence must be evidenced in the service application to reserve the rights of the two parties and the platform shall not admit any external correspondence between the parties.

21. Can I, as a client, review the service after receiving it?

The service provider shall perform the work according to the conditions and specifications specified by the client then he delivers the service to the client and the client has to review it. After the review by the client of the service and the service provider shall give notice of the competition of work and the delivery of the order in a final way.

22. Is my account be documented on the platform?

 “Maatloob” platform will require from you at any time whether while registering or after it or after the suspension of your account to document your account had by us and you shall be bound in this case to provide all the official documents we require as well as adding your personal profile and fulfilling all the procedures required by the platform for verifying the ownership of the documents.

23. Does the client have to document his account to charge his balance in the wallet?

The client can charge his balance in the platform before documenting his account, however, the platform may change this policy in the future.

24. Does the platform give service providers marks or ranks in the platform?

The platform grants the services providers marks or ranks based on the number of services and assessments and these marks shall not mean a recommendation on the part of the platform or any warranty of the quality of the services. In case of documenting the account or issuing a mark or rank in a wrong way, the platform shall be entitled to withdraw them and also shall be entitled to do so in case they have been granted based on misleading or wrong information on the part of the user.

25. Does account documentation, giving ranks, and marks grant rights outside the platform?

You shall be licensed by the platform only to use the services of documenting the accounts, marks and ranks in any other sites or applications or before any other bodies.

26. Can the service provider exchange the means of communication with clients?

The user (whether the service orderer or the service provider) shall not publish or send any of his means of communications except after accepting the offer submitted and assigning the task by the other party.

27. Why can't I add links to the offers I make?

It is not allowed to add links to offers, but you can add links through your profile.

28. What actions are taken in case of breach of the obligation not to exchange means of communication?

The breach of this obligation shall be deemed to be an express breach of the use policy and it shall expose the account holder to some actions that might be taken by the platform “Maatloob” inter alia as follows:

·        Deleting the message containing the means of communications.

·        Deleting the required task.

·        Freezing temporarily or permanently the used account.

·        Reducing one of the assessment stars for the account holder.

·        The platform administration might levy a financial penalty on the account holder upon wishing to activate it once more after taking the promise required from him.

29. How are services priced?

Upon showing the service required by the client, the service provider shall submit his offer in connection with the project that is to be fulfilled and the service provider shall be at liberty to add the service price to his offer except when the client has determined the maximum and minimum limit of the service price. Here, the service provider shall be bound that the price submitted by him is not less than or more than the minimum and maximum limit determined by the client.

30. Are fees be imposed on using the platform?

The platform shall provide the accounts to the clients and service providers for free and there shall be no fees in relation to the publication and the fees and the commission shall be collected from the client and the service provider in case the bid becomes the service provider.

31. Is VAT be imposed on services?

The client shall incur the value added tax in case it is levied on the services he benefits from via the platform.

32. Who bear the fees of transferring or receiving of funds?

The client and the service provider shall incur all banking fees and changes of payments as well as any other administrative expenses levied on the transfer or receipt of funds via the platform.

33. What is the platform commission from the value of the services?

The platform shall get a commission in connection with each order that has been done via the platform that shall determine the percentage of commission in relation to each order per se and the service provider shall be informed of the percentage of commission determined for the client.

34. Does the platform deducts a commission from the client?

The platform does not deduct a commission from the client, but it is only deducted from the service provider.

35. How the commission due is deducted from the service provider?

The commission determined for the service provider shall be deducted from his profits from fulfilling the order.

36. Are fees be imposed on costs paid by the service provider to complete implementing the service?

In case the fulfillment of the service requires some costs for completing the performance of the services, the cost incurred shall not be included in the calculation of any fees.

37. Are fees be imposed on costs or fees of the third parties?

The fees of the service shall not include any fees or costs of third parties and these costs shall be subject to the agreement by the user with the third party.

38. When is the value of the service transferred from the client's wallet to the service provider's wallet?

After the performance by the service provider of the order and the receipt by the client of it, the amount shall be transferred from the wallet of the client to the wallet of the service provider.

39. When will funds be transferred from the service provider's wallet to his bank account?

The platform shall transfer the dues of the service provider weekly or according to the plan of transfers followed by the platform.

40. When will the service provider be able to withdraw his profits if his account on the platform is suspended?

In case of suspended accounts, the platform enables the service providers after ascertaining the lawfulness of the transactions done via the account to withdraw their profits within 60 days from the date of suspending the account.

41. Are the fees due to the platform cancellable or refundable?

All the amounts and fees due to the platform shall be irrevocable and non-refundable except for any cases determined or agreed upon by the platform.

42. Is the service request subject to certain controls?

The services ordered by the client via the platform shall be subject to the following policy:

- The service required must be legal and doesn’t conflict with the terms and conditions of the platform “Maatloob”.

- The service must be what could be online agreed upon and performed in the way agreed upon between the client and the service provider.

- The service must be possible to be performed and mustn’t be impossible for any reason.

- The services must be written in the language used in the application and in a clear and precise way.

43. What services are prohibited from being provided through the platform?

Certain types of services shall be prohibited:

- The services in contravention of Islamic law.

- Sale of real states.

- Low-quality services.

- Sale of online websites and pages.

- Activation software and files.

- Political, religious, or sect-related services.

- Services connected with other parties in case they conflict with the conditions of these parties.

- Services of providing religious fatwa.

- Services of charging credit.

- Services of regular or permanent subscriptions.

- Services of financial transfers.

- Services of crating accounts in games.

- Services of an intermediary as for purchasing from websites, applications or stores.

- Services of redrafting the content of all types.

- Services of copying the content and republishing it.

- Services of collecting the scientific data without its sources.

- Services of hosting or booking it.

- Services of subscription to the internet.

- Services of taking vote in connection with the competitions and the other competitive acts.

- Services of hierarchy marketing or marketing in illegal way.

- Spam messages and windows.

- Services of advertising in suspicious websites and pages online.

- Services of promoting in relation to persons and companies.

- Services that are performed via software and in an automatic way without being performed by the service provider himself.

- Forex services.

- Interpretation of dreams, elimination of magic, intermediary as for marriage.

- Medical and pharmaceutical services.

- Piracy and penetration courses.

- Unclear or vague services.

- Commission marketing to other websites or applications.

- The services that require personal information that can’t be revealed such as the data of bank accounts, the full name, and phone No.

- Services of activating the accounts.

- Any service that requires the dealing from outside the platform “Maatloob”.

44. Is the service provider has the right to impose certain rights after implementation begins?

The service provider shall not be entitled to impose any additional rights after the commencement of the performance of the service related to the client and he shall be bound to perform the service according to the conditions agreed upon.

45. Is the client obliged to disclose his geographical location?

The provision of a certain service might require the determination of your location or the service might rely on the map. In this case, you shall be bound to reveal your location.

46. Is the service provider has the right to delegate others to implement the services agreed upon?

The service provider shall be bound not to assign the service to another service provider or to authorize third parties to perform it for a price or not.

47. Can the agreed prices be adjusted via the platform?

The parties shall be entitled to modify the prices agreed upon via the platform.

48. Does the platform provide guarantees about the things that the service provider purchases to the client to implement the service?

In case the service provider agrees on the payment of some costs of providing the service such as tools, equipment or items, the service provider only shall be responsible for these items and their quality and he must not consent to the provision of this service except he has made sure that the price covers its cost.

49. Who are the business partners?

The platform might enter into any agreements with any other parties for the performance or provision of services and we might attempt the involvement of the service providers in the provision of services with us.

50. Can business partners use service providers via the platform?

The platform might enter into any agreements with any other parties for the performance or provision of services and we might attempt the involvement of the service providers in the provision of services with us. The work partners might require the consent to the service providers who provide the acts or require certain qualifications and the platform might assist the work partners in finding the appropriately qualified service providers and the platform shall not provide any warranties that it will nominate all or some of the appropriately qualified service providers to the work partners.

51. Do business partners ask to sign a contract with the service provider?

The work partners might require the service providers to conclude a service provision contract before the commencement of the performance of the services.

52. What are the service provider's obligations in case of acceptance to implement works with business partners?

In case of the acceptance by the service provider to perform works with the work partner, he shall be bound by:

- The provision of services according to the contract executed between the service provider and the company ordering the service.

- In case of the contradiction by the contract with the terms of this agreement, the terms of the contract shall prevail.

- In case of the inexistence of a contract, this means that the parties have agreed on the performance of the terms of this agreement in connection with the service ordered.

53. Does the platform use an electronic payment service provider?

The platform shall use the payment service provider for operating the payment account of the user. In case we change the service provider contracted with, we might modify or add any conditions to this agreement.

54. What are the cases of cancellation of requests?

The orders shall be canceled in some cases as follows:

- The consent of the client and the service provider to the cancellation of the order.

- The cancellation of the order on the part of the client due to the lack of answer of the service provider, his non communication with the client for a long period of time or his breach of the agreement concluded between them.

- The cancellation of the order on the part of the service provider due to the unclearness of the orders of the client, the sudden change of his orders, or his breach of the agreement concluded between them.

- The cancellation of the orders due to making indecent personal acts.

- The administration of the platform shall be entitled to review all the canceled orders and to collect the fees of the platform or to return them to the parties according to our vision.

55. Does the platform refund payments in case the service is canceled before its implementation?

In case the order has been canceled for any reason by the client or the service provider or under this agreement before the commencement of the performance of the service and the reason for the cancellation is persuasive to the platform, it shall return the payments and fees to the parties. But in case the reason for cancellation isn’t persuasive to the administration of the platform, the order fees not be returned or these fees shall remain a debt for the parties till they are paid off.

56. What is the mechanism of refund money in case of cancellation of request?

In case of the order cancellation, the platform might determine to return the funds of the order to the wallet of the user or to return the funds in the same payment method used for the performance of payments via the platform.

57. What is the list of violations that require a temporary or permanent suspension of the account?

Your commission of any of the following acts shall be deemed to be a breach that results in the temporary or permanent suspension of your account:

- The illegal or inappropriate use of the platform “Maatloob”.

- Registration with us in more than one account. In this case, the platform “Maatloob” shall suspend all the accounts.

- The use by more than one person of an account of one user whether it is the account of the client or the account of the service provider.

- The registration with untrue data deceitful data or data belongs to another person whether this is done without his consent or the use of an untrue image or an image of third parties.

- The use of words that lead to misleading as for the user name such as the use of the word: Maatloob, professional, certified, trustworthy, or other names of services such as delivery, legal profession, translation, marketing, articles, etc.

- Causing harms to the website “Maatloob.com” and the application “Maatloob” or their users in any way.

- Publishing the content of messages with it text, files, attachments, and the other contents unavailable to other than the parties to the message.

- Publishing the messages of communication with the technical support of the platform “Maatloob”.

- The use of the service of messages and chatting for purposes other than the ones determined such as using it for the purpose of external communication, the provision of services for free, its use for a service other than the one ordered by the client or for purposes of exchanging the services instead of the provision of purchase orders.

- Purchase of services for purposes of positive assessment and in this case, the account of the client and the service provider shall be suspended.

- Purchase of services for purposes of negative assessment, and in this case the account of the client shall be suspended and the assessment shall be deleted.

- The agreement by the service provider and the client on the performance of illegal services.

- The delivery of the service to the client and getting the amount connected with the project without the full performance of the service.

- The use of an illegal payment method or, non-approved or stolen ones.

- The attempted deception to the platform “Maatloob”, its users, or third parties.

- The sale of the registered accounts in the platform “Maatloob” or any accounts registered in other websites, applications, platforms, or stores.

- Request for communication or dealing outside the platform “Maatloob” or the agreement thereupon.

- Placing, publishing, or sending any means of communication such as the mobile phone No, e-mail address or through the pages of the websites, the comments or messages.

- Carrying out the role of intermediary between the service provider and the client and getting money from the client and giving it to the service provider in this case the platform “Maatloob” shall suspend all the accounts participating in this process.

- doing wrong to anybody, person, institution, entity, state, organization, culture, the customs of peoples, religions, or the other wrongs.

- Publishing or transmitting the content of spam through the services of “Maatloob”, messages or comments.

- Publishing the service more than once even if the title of the service has changed.

- The deletion of the service due to the negative assessments obtained by the service provider.

- The cancellation of the service by the service provider or the client due to non-convincing or vague reasons.

- The sale of illegal, stolen, or limited products via the platform “Maatloob”.

- Publicizing the service via Awards, the use of proxy services or VPN services to change IP address, the places of the existence of the user, the development of software for controlling the account, the development or use of software administering the accounts or the entry of the platform “Maatloob”.

- In addition to the above, the non-compliance with the terms and conditions shall be deemed to be a breach required to be sanctioned as the platform “Maatloob” deems necessary to be imposed on the breaching person for ensuring the good operation of the platform.

58. Does the platform send an alert in case the account is temporarily or permanently suspended?

In case of making a decision on the temporary or permanent suspension of your account, we will send you a caution via your e-mail you provided us with while registering.

59. What are the terms of content added to the platform?

- The content must be accurate and describe the service required as well as including all the details desired by the client to be performed by the service provider.

- The content must be connected with the user and must not be copied from another website or application or connected with third parties.

- The content must be legal and must not contain any breach of the terms and conditions of the platform “Maatloob”.

60. Does the platform monitor content?

The platform administration shall reserve the right to oversee any content entered by the service provider or the client and this shall not be an obligation on it where it is difficult to oversee all the contents added to the platform. Thus, the platform shall reserve the right (without being bound by that) to delete, remove or edit any materials or contents entered into the platform and they are in contravention of the terms and conditions of the platform without having to get the consent of the user.

61. What sanctions does the platform impose on users?

- The platform shall be entitled to suspend the account of the user in breach temporarily or permanently in case of the commission by the user of any of the breaches referred to in “List of Breaches”

- In case of the notification by the service provider on the suspension of providing any of the services to the client and the non-compliance by the service provider therewith, the platform shall cancel the order and deduct the service amount from the account of the service provider.

- In case of the illegal provision of the service to the client or the unsatisfactory provision and the complaint by the client of the service, the platform administration shall investigate the complaint of the client and take the appropriate decision in view of the complaint according to the policy of complaints.

62. Can I review the services?

The client can assess the service provided by the service provider whether the assessment is positive or negative. The evaluation ranges from (one star to five stars). The evaluation shall be connected with each transaction done via the platform.

63. Who owns the intellectual property rights of the projects?

By default, and unless agreed upon before the beginning of the project to the contrary, the project owner owns the entire intellectual property rights and copyrights of the projects he received through "Maatloob". The service provider doesn’t have the right to impose additional rights on the project after starting to implement or deliver it.

64. How does the platform settle the disputes between the client and the service provider?

In case of dissatisfaction by the client in connection with the service provided, he can contact the administration of the platform “Maatloob” and present the problem and the platform will collect the information from the client and the service provider and review the correspondence then render its decision in relation to the complaint. The decision of the platform shall be rendered whether to confirm the service, to cancel the service or to confirm partially the services.

65. In case I am not satisfied with the platform's decision to settle the dispute, can I access justice?

In case of dissatisfaction by the parties in connection with the decision rendered by the platform for resolving the dispute, they shall be entitled to resort to the court having jurisdiction to resolve the dispute.

66. Does the platform provide arbitrators to settle disputes between the parties?

The platform makes available the service of providing a third party of resolving the dispute at the request of the parties who shall incur the costs of the third party that resolves the dispute.

67. What are the laws and courts competent to settle disputes arising from the application of the agreement between the platform and its users?

Agreement shall be governed by the laws in force in the state in which the platform is used. Judiciary in the state in which the platform is used shall have jurisdiction in connection with any dispute that might arise from the interpretation or the implementation of the provisions of the agreement.

68. Does the platform cooperate with law enforcement?

The platform shall be entitled in case of any illegal or deceptive activity, in general, to report it to the competent authorities for enforcing the relevant law. In case of the request by government authorities for help in revealing any crimes or illegal activities, the platform shall help them in a way that ensures the application of the law to the party in breach and in a way that relieves us of the liability for any illegal acts committed via the platform.

69. What is the main language of the platform usage agreement?

The main language of the agreement of the use of Platform “Maatloob” shall be the main language used by the state in which platform “Maatloob” has been used. In case of the translation of this agreement and the contradiction of any of its translated texts with the original text, the texts written herein shall prevail and the texts in contravention shall be excluded.

70. How do I communicate with platform administration?

In case you have questions or inquiries about the platform, contact us at any time via the e-mail: [email protected]

More info

You can invite a friend to get extra money in your matloob wallet after your friend complete registration with your code and complete his first task

Terms and Conditions

Welcome to Platform “Maatloob”.

 International Maatloob Company provides the platform “Maatloob” as an online platform that is an intermediary between the services provides on one hand and the customers on the other hand where it allows the customers to communicate with the service providers registered in the platform and to benefit from their service according to the following terms and conditions:

Section 1: Definitions

Section 2: Our Services

Section 3: Legal limits of Our Services

Section 4: E. Contract

Section 5: Consent and Legal Capacity

Section 6: Registration of Account

Section 7: Documentation of Account

Section 8: Policy of Accepted Use

Section 9: Pricing Services

Section 10: Fees

Section 11: Wallet

Section 12: Commission and Payment

Section 13: Policy of Services

Section 14: Warranties

Section 15: Cancellation of Orders

Section 16: List of Breaches

Section 17: Policy of Content

Section 18: Management of Orders

Section 19: Sanctions

Section 20: Work Partners

Section 21: Payment Services Providers

Section 22: Cautions

Section 23: Assessments

Section 24: Intellectual Property Rights

Section 25: Contacts

Section 26: Notices

Section 27: Compensations

Section 28: Legal Liability

Section 29: Modifications and Cancellation

Section 30: Termination

Section 31: Settlement of Disputes

Section 32: Law and Competent Courts

Section 33: Language

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Section 1: Definitions

In this agreement unless otherwise determined by the context, the following terms shall have meanings referred to.

“Maatloob”, “Platform”, “We”, “Us” or “Our”: shall refer to the website “Maatloob.com” and the application “Maatloob” as well as the International Maatloob Company as a trade mark in more than one country.

“User”, “You” or “Your”: shall refer to the person who visits, uses or orders the services via the platform.

“Customer” shall refer to each person ordering services from the services providers via the platform.

“Service Provider” shall refer to each person registered in the platform for providing services to customers.

“Service” shall refer to the service ordered by the customer via the platform.

“Content” shall refer to all the information, data, images, attached files, pictures, videos, numbers, symbols, letters and all the contents made available by the platform, the user or us.

“Agreement” shall refer to this document with its terms and conditions, the privacy policy, all policies of providing services, all complementary, agreements and policies to your agreement with us.

Section 2: Our Services

1. The platform allows the customer to open a service order via the platform for ordering the service he wants and which must match with these terms and conditions and the service provider can show his offer in connection with the customer’s project.

2. The platform allows the customer to browse the personal and to have access to their assessments as well as communicating with them via messages, chatting and trading off in relation to all the offers shown and to select the most appropriate to him.

3. The platform allows the customer and the service provider to have an electronic wallet through which the customer can charge his credit in the platform and keep this credit for buying the services via the platform. Also, the service provider can keep his profits until he applies for withdrawing them.

Section 3: Legal limits of Our Services

1. The platform carries out the role of an intermediary between the customer on one hand and the service provider on the other hand, enables the service provider to show the offers, achieves the communication process and connects the parties as well as reserving their financial rights.

2. The platform doesn’t interfere with the provision of services in any way and this shall be the responsibility of the service provider only and also it doesn’t interfere with the determination of the customer’s orders and this shall be the responsibility of the customer only. The platform shall not incur any legal liability connected with the order or the provision of the service.

3. The platform shall not be dealt with as a publisher of any content published by the users via the platform and the publisher only shall incur the legal liability in view of the content provided by him via the platform and the platform makes available the service or reporting the content to relieve itself of the legal liability.

4. The technical services of the platform might be unavailable from time to another and they might work on some devices and might not work on the other ones. Thus, the user shall relieve us of any legal liability arising from not working in a temporary or permanent way or not supporting them by some devices.

Section 4: E. Contract

1. This agreement shall be deemed as an e- contract with all its terms and elements and it shall be enforceable vis a vis all the parties. Either party may not relieve himself of its legal effects. Your use of the platform or order of services via this platform shall be considered as an acceptance by you of this agreement and as an electronic signature of it.

2. The provisions of this agreement shall be divisible. In case one provision herein is deemed to be unfit to apply, this provision shall be excluded and the remaining provisions shall be enforceable against all the users of the platform.

3. The platform shall be entitled to assign this agreement to any other bodies or parties without having to take your consent. This means that all our rights and obligations shall be deemed to have been assigned to the assignee. In this case, the user shall remain to be bound by the terms herein.

4. This agreement contains all the terms and conditions that regulate the legal relationship between the platform on one hand and all the users of the application on the other hand. In case of the wish by the user to inquire any term herein, he has to communicate with us and we will give him clear answers to all inquires he has.

5. An electronic contract of services shall be concluded between the customer and the service provider. The offer provided by the service provider shall be deemed to be a legal offer and the acceptance by the customer of the offer shall be deemed to be a legal acceptance that forms the contract and the customer and the service provider shall be its parties who shall incur all its legal effects without any legal liability of the platform.

Section 5: Consent and Legal Capacity

You declare that you have the legal capacity necessary for the conclusion of this agreement and the consent to this agreement and you have the full legal authorities that are not restricted according to the following conditions:

1. It shall be stipulated as for the user of the platform “Maatloob” to be 18 years old or more and to have the legal capacity necessary for the conclusion of the contracts and not to have any of the impediments of capacity and we shall not be responsible for verifying the capacity of any user of the platform.

2. You declare that under your consent to the conclusion of this agreement, you shall not rely or depend on any promises, warranties or other emphasis by or on behalf of the platform “Maatloob” except what is provided for in this agreement.

Section 6: Registration of Account

The platform “Maatloob” makes available two types of accounts: Customer’s account and service provider’s account and the members shall be bound by the rules required in view of the account.

1. The use of the word “Maatloob” shall be prohibited to be in the account name and also shall be prohibited to be placed on the account profile.

2. The user shall get away from using any deceitful or misleading names.

3. The user shall provide us with the data of the account registration that might involve inter alia (name, address, e-mail, mobile phone No).

4. All the information you disclose shall be true, updated, correct, expressing yourself and matching with what is required in the registration form had by us.

5. The platform “Maatloob” shall be entitled to delete any accounts for a long time.

6. We shall be entitled to suspend your account at any time or to terminate it according to our vision in case we have doubts in connection of the existence of activities in contraction of this agreement or laws in force or causing any problems via the platform.

Section 7: Documentation of Account

1. Platform “Maatloob” will require from you at any time whether while registering or after it or after the suspension of your account to document your account had by us and you shall be bound in this case to provide all the official documents we require as well as adding your personal profile and fulfilling all the procedures required by the platform for verifying the ownership of the documents.

2. You agree that the services of documenting the account and verifying the identity might not be fully accurate because the information and data are provided by the user or the services of verifying identity are provided by other parties.

3. The platform shall be entitled to modify the services of documenting the account and verifying the identity at anytime.

4. The platform grants the services providers marks or ranks based on the number of services and assessments and these marks shall not mean a recommendation on the part of the platform or any warranty of the quality of the services. Thus, you have to make sure of the capability of the service provider to fulfill by yourself.

5. You shall be licensed by the platform only to use the services of documenting the accounts, marks and ranks in any other sites or applications or before any other bodies.

6. In case of documenting the account or issuing a mark or rank in a wrong way, the platform shall be entitled to with draw them and also shall be entitled to do so in case they have been granted based on misleading or wrong information on the part of the user.

Section 8: Policy of Accepted Use

The user can have access to the platform “Maatloob” at any time and the user shall be bound by our policy of accepted use.

1. The user shall be bound by the provisions herein including the terms and conditions as well as the privacy policy and by the provisions of the laws in force. In case the laws of your country prevent you from using our services or contradict with them or our terms and conditions, you have to stop using immediately our services.

2. The user shall legally use the services of the platform “Maatloob” and shall not create, make up or cause legal problems to the platform or any of its users.

3. The user shall not misuse specially the messages and chatting and shall not send any messages containing bad words or a wrong to another user or third parties.

4. The user (whether the service orderer or the service provider) shall not publish or send any of his means of communications except after accepting the offer submitted and assigning the task by the other party. The breach of this obligation shall be deemed to be an express breach of the use policy and it shall expose the account holder to some actions that might be taken by the platform “Maatloob” inter alia as follows:

·     Deleting the message containing the means of communications.

·     Deleting the required task.

·     Freezing temporarily or permanently the used account.

·     Reducing one of the assessment stars for the account holder.

·     The platform administration might levy a financial penalty on the account holder upon wishing to activate it once more after taking the promise required from him.

5. The user shall enter true data in the platform which expresses him and he shall be bound to update it in case of necessary change.

6. The user shall maintain the confidentiality of the data of his account in the platform and he shall be bound not to disclose his password to third parties and the user shall be fully liable for any use or activity done via his account.

7. The user shall provide the services by himself and he shall be prohibited from subleasing the account or allowing third parties to provide any services via his account.

8. The user shall notify us in case of discovering any activity or services that are unlawful in order for the platform to be able to take all the actions necessary for maintaining the platform and the users.

9. In all cases, the user shall be bound to follow all the instructions issued by the platform and he shall be bound to fulfill them and in case of breaching them, the platform shall be entitled to suspend temporarily or permanently his membership.

10. The user shall not be entitled to connect the platform with any acts he does or with promoting himself as one of our partners or representatives.

Section 9: Pricing Services

Upon showing the service required by the customer, the service provider shall submit his offer in connection with the project that is to be fulfilled and the service provider shall be at liberty to add the service price to his offer except when the customer has determined the maximum and minimum limit of the service price. Here, the service provider shall be bound that the price submitted by him is not less than or more than the minimum and maximum limit determined by the customer.

Section 10: Fees

1. The using fee of the platform shall be collected in a form of a commission collected according to the payment policy.

2. The platform shall provide the accounts to the customers and service providers for free and there shall be no fees in relation to the publication and the fees and the commission shall be collected from the customer and the service provider in case the bid becomes the service provider’s.

3. The customer shall incur the value added tax in case it is levied on the services he benefits from via the platform.

4. The customer and the service provider shall incur all banking fees and changes of payments as well as any other administrative expenses levied on the transfer or receipt of funds via the platform.

Section 11: Wallet

1. The customer can change his credit in the wallet he has in the platform and in this case he shall be bound to authenticate the electronic payment method used for charging the account and providing its ownership. In case the customer couldn’t do so, the platform shall return his funds and he will not be able to submit the service applications.

2. The customer can use his credit in the wallet for buying the services via the platform.

3. The wallet credit shall be fit for use within 12 months from the date of adding the credit to the user’s account, the date of buying or any expiry date determined by the law (connected with any legislative requirements determining otherwise).

4. The customer can not recover his credit in the wallet once more, exchange, recharge or transfer it to another account.

5. The platform might return the credit of the customer in cases provided for herein or any cases provided for in any legislations in force or in case the credit is lesser than the minimum limit of the value of the services required or in case of determining the maximum limit of the value of credit or discount.

6. The platform will not accept to deal with the promotion vouchers, distributed symbols or those being circulated and they shall be unfit for use and they shall be refused or cancelled.

7. The platform shall not accept and might refuse or cancel any credit in the wallet in case the payment method has not been authenticated or it has been used for purposes in contravention of the provisions herein or in case of the acts of forgery, deception or the other illegal acts.

8. The platform shall be entitled in case of any illegal or deceptive activity in general to report it to the competent authorities for enforcing the relevant law.

9. The platform shall be entitled to levy any additional value on the credit in the wallet and it shall not be recovered until the expiry date of using the credit or canceling it by the platform.

Section 12: Commission and Payment

1. The platform shall get a commission in connection with each order that has been done via the platform that shall determine the percentage of commission in relation to each order per se and the customer and the service provider shall be informed of the percentage of commission determined for the customer.

2. The commission determined for the customer shall be deducted from his credit in the wallet and the commission determined for the service provider shall be deducted from his profits from fulfilling the order.

3. In case the fulfillment of the service requires some costs fro completing the performance of the services, the cost incurred shall not be included in the calculation of any fees.

4. The fees of the service shall not include any fees or costs of third parties and these costs shall be subject to the agreement by the user with the third party.

5. After the performance by the service provider of the order and the receipt by the customer of it, the amount shall be transferred from the wallet of the customer to the wallet of the service provider and the platform shall transfer the dues of the service provider weekly or according to the plan of transfers followed by the platform.

6. In case of suspended accounts, the platform enable the service providers after ascertaining the lawfulness of the transactions done via the account to withdraw their profits within 60 days from the date of suspending the account.

7. You have to comply with the tax, legal and regulating obligations in relation to any payments done via the platform.

8. All the amounts and fees due to the platform shall be irrevocable and non-refundable except any cases determined or agreed upon by the platform.

9. In case of including a new service in the platform, the fees applied to this service shall be paid from the launch of the service.

10. The platform shall be entitled to take any suitable actions against any account registered in it to obtain all its financial rights.

Section 13: Policy of Services

The services ordered by the customer via the platform shall be subject to the following policy:

1. The service required must be legal and doesn’t conflict with the terms and conditions of the platform “Maatloob”.

2. The service must be what could be online agreed upon and performed in the way agreed upon between the customer and the service provider.

3. The service must be possible to be performed and mustn’t be impossible for any reason.

4. The services must be written in the language used in the application and in a clear and precise way.

5. The service mustn’t be copied from other persons.

6. Certain types of services shall be prohibited:

·     The services in contravention of Islamic law.

·     Sale of real states.

·     Low quality services.

·     Sale of online websites and pages.

·     Activation software and files.

·     Political, religious or sect related services.

·     Services connected with other parties in case they conflict with the conditions of these parties.

·     Services of providing religious fatwa.

·     Services of charging credit.

·     Services of regular or permanent subscriptions.

·     Services of financial transfers.

·     Services of crating accounts in games.

·     Services of intermediary as for purchasing from websites, applications or stores.

·     Services of redrafting the content of all types.

·     Services of copying the content and republishing it.

·     Services of collecting the scientific data without its sources.

·     Services of hosting or booking it.

·     Services of subscription to the internet.

·     Services of taking vote in connection with the competitions and the other competitive acts.

·     Services of hierarchy marketing or marketing in illegal way.

·     Spam messages and windows.

·     Services of advertising on suspicious websites and web pages.

·     Services of promoting in relation to persons and companies.

·     Services that are performed via software and in an automatic way without being performed by the service provider himself.

·     Forex services.

·     Interpretation of dreams, climination of magic, intermediary as for marriage.

·     Medical and pharmaceutical services.

·     Piracy and penetration courses.

·     Unclear or vague services.

·     Services of preparing the research for students, scientific dissertations and draft research.

·     Commission marketing to other websites or applications.

·     The services that require personal information that can’t be revealed such as the data of bank accounts, the full name and phone No.

·     Services of activating the accounts.

·     Any service that requires the dealing from outside the platform “Maatloob”.

7. The service required must be specific where it becomes easy to determine the volume of the work that is required to be done.

8. The period of the service provision must be determined where it is known when work is performed while consenting to the offer presented by the service provider.

9. The services required must be clear and does not contain any vague or inaccurate words or phrases that contain more than one meaning.

10. The services title must not be overstated and the non-repetition of the description or the use of symbols and forms.

11. The image in contravention of Islamic law must not be used.

12. The image of low quality or unclear image must not be used.

13. There must not be means of communication in the service order.

14. The service must not be ordered more than one time for the purpose of benefiting from the advantages made available by the platform “Maatloob” to the accounts such as the promotion of the account in case he purchases or fulfils a certain number of services.

15. The service provider shall not be entitled to impose any additional rights after the commencement of the performance of the service related to the customer and he shall be bound to perform the service according to the conditions agreed upon.

16. The provision of a certain service might require the determination of your location or the service might rely on the map. In this case, you shall be bound to reveal your location.

17. In case you are a service provider, you must have the right to provide the services according to the provisions of the laws applied to the region in which the service will be provided.

18. The service provider shall be bound not to assign the service to another service provider or to authorize third parties to perform it for a price or not.

19. The customer shall not be entitled to levy certain fees on the orders provided by him via the platform. Nevertheless, the parties shall be entitled to modify the prices agreed upon via the platform.

20. You shall not be entitled to ask for payment outside the platform and payment shall be made according to the system applied by the platform.

21. In case the service provider agrees on the payment of some costs of providing the service such as tools, equipment or items, the service provider only shall be responsible for these items and their quality and he must not consent to the provision of this service except he has made sure that the price cover its cost.

Section 14: Warranties

1. The platform shall not incur any legal liability in respect with the service required via the platform and the platform shall not provide any warranties in connection with the description of the services or their provision or the quality of the final work provided by the service provider.

2. The customer deals with the service provider under his personal liability without the provision by the platform of any warranties as regards the professionalism of the service provider, his previous experience or the truth of the identifying information he gave about himself.

3. The platform shall not provide any warranties that the user is the person he claims and the platform will not verify the personality of all the users in a complete way.

4. The platform shall not warrant that the services provided satisfy all the expectations of the customer or that the service will be satisfactory to the customer in a complete way.

5. The platform shall not warrant that the information provided via the platform will be accurate, true and updated and the user must verify the available information by himself.

6. Our services shall be provided as they are available and to the maximum limit permitted by law and the platform shall relieve itself of the legal liability for all the professional or personal acts and the activities done via the platform.

Section 15: Cancellation of Orders

The orders shall be cancelled in some cases as follows:

1. The consent of the customer and the service provider to the cancellation of the order.

2. The cancellation of the order on the part of the customer due to the lack of answer of the service provider, his non communication with the customer for a long period of time or his breach of the agreement concluded between them.

3. The cancellation of the order on the part of the service provider due to the unclearness of the orders of the customer, the sudden change of his orders or his breach of the agreement concluded between them.

4. The cancellation of the orders due to making indecent personal acts.

6. The administration of the platform shall be entitled to review all the cancelled orders and to collect the fees of the platform or to return them to the parties according to our vision.

Section 16: List of Breaches

Your commission of any of the following acts shall be deemed to be a breach that results in the temporary or permanent suspension of your account:

1. The illegal or inappropriate use of the platform “Maatloob”.

2. Registration with us in more than one account. In this case, the platform “Maatloob” shall suspend all the accounts.

3. The use by more than are one person of an account of one user whether it is the account of the customer or the account of the service provider.

4. The registration with untrue data deceitful data or data connected with another person whether this is done without his consent or the use of untrue image or an image of third parties.

5. The use of words that lead to misleading as for the user name such as the use of the word: Maatloob, professional, certified, trustworthy, or other names of services such as: delivery, legal profession, translation, marketing, articles, etc.

6. Causing harms to the website “Maatloob.com” and the application “Maatloob” or their users in any way.

7. Publishing the content of messages with it text, files, attachments and the other contents unavailable to other than the parties to the message.

8. Publishing the messages of communication with the technical support of the platform “Maatloob”.

9. The use of the service of messages and chatting for purposes other than the ones determined such as using it for the purpose of external communication, the provision of services for free, its use for a service other than the one ordered by the customer or for purposes of exchanging the services instead of the provision of purchase orders.

10. Purchase of services for purposes of positive assessment and in this case, the account of the customer and the service provider shall be suspended.

11. Purchase of services for purposes of negative assessment, and in this case the account of the customer shall be suspended and the assessment shall be deleted.

12. The agreement by the service provider and the customer on the performance of illegal services.

13. The delivery of the service to the customer and getting the amount connected with the project without the full performance of the service.

14. The use of illegal payment method or, non-approved or stolen one.

15. The attempted deception to the platform “Maatloob”, its users or third parties.

16. The sale of the registered accounts in the platform “Maatloob” or any accounts registered in other websites, applications, platforms or stores.

17. Request for communication or dealing outside the platform “Maatloob” or the agreement thereupon.

18. Placing, publishing or sending any means of communication such as the mobile phone No, e-mail address or through the pages of the websites, the comments or messages.

19. Carrying out the role of intermediary between the service provider and the customer and getting money from the customer and giving it to the service provider in this case the platform “Maatloob” shall suspend all the accounts participating in this process.

20. doing a wrong to any body, person, institution, entity, state, organization, culture, the customs of peoples, religions, or the other wrongs.

21. Publishing or transmitting the content of spam through the services of “Maatloob”, messages or comments.

22. Publishing the service more than once even if the title of the service has changed.

23. The deletion of the service due to the negative assessments obtained by the service provider.

24. The cancellation of the service by the service provider or the customer due to non-convincing or vague reasons.

25. The sale of illegal, stolen or limited products via the platform “Maatloob”.

26. Publicizing the service via Adwards, the use of proxy services or VPN services to change IP address, the places of the existence of the user, the development of software for controlling the account, the development or use of software administering the accounts or the entry of the platform “Maatloob”.

27. In addition to the above, the non-compliance with the terms and conditions shall be deemed to be a breach required to be sanctioned as the platform “Maatloob” deems necessary to be imposed on the breaching person for ensuring the good operation of the platform.

Section 17: Policy of Content

1. The content must be accurate and describe the service required as well as including all the details desired by the customer to be performed by the service provider.

2. The content must be connected with the user and must not be copied from another website or application or connected with third parties.

3. The content must be legal and must not contain any breach of the terms and conditions of the platform “Maatloob”.

4. The platform “Maatloob” shall entitled to delete any content in contravention of the terms and conditions without having recourse to the user.

5. The customer shall reserve the ownership of any content he has received from the service provider and this includes the intellectual property rights, copyrights and rights of trademarks.

6. The platform administration shall reserve the right to oversee any content entered by the service provider or the customer and this shall not be an obligation on it where it is difficult to oversee all the contents added to the platform. Thus, the platform shall reserve the right (without being bound by that) to delete, remove or edit any materials or contents entered to the platform and they are in contravention of the terms and conditions of the platform without having to get the consent of the user.

Section 18: Management of Orders

1. The service order shall be submitted by the customer and the service providers shall submit the offers connected with the service ordered by the customer. The customer compares among the prices determined by the service providers and what is provided by the service provider in return for the price he has determined.

2. The customer selects the price suitable to him and this means the selection of the service provider to perform the order and the order status will be transformed into being performed.

3. All the correspondence must be evidenced in the service application to reserve the rights of the two parties and the platform shall not admit any external correspondence between the parties.

4. The service provider shall perform the work according to the conditions and specifications specified by the customer then he delivers the service to the customer and the customer has to review it.

5. After the review by the customer of the service and the service provider shall give notice of the competition of work and the delivery of the order in a final way.

6. The customer can assess the service provided by the service provider whether the assessment is positive or negative.

7. In case the order has been cancelled for any reason by the customer or the service provider or under this agreement before the commencement of the performance of the service and the reason for the cancellation is persuasive to the platform, it shall return the payments and fees to the parties. But in case the reason for cancellation isn’t persuasive to the administration of the platform, the order fees not be returned or these fees shall remain a debt for the parties till they are paid off.

8. In case of the order cancellation, the platform might determine to return the funds of the order to the wallet of the user or to return the order in the same payment method used for the performance of payments via the platform.

Section 19: Sanctions

1. The platform shall be entitled to suspend the account of the user in breach temporarily or permanently in case of the commission by the user of any of the breaches referred to in “List of Breaches”

2. In case of the notification by the service provider on the suspension of providing any of the services to the customer and the non-compliance by the service provider therewith, the platform shall cancel the order and deduct the service amount from the account of the service provider.

3. In case of the illegal provision of the service to the customer or the unsatisfactory provision and the complaint by the customer of the service, the platform administration shall investigate the complaint of the customer and take the appropriate decision in view of the complaint according to the policy of complaints.

Section 20: Work Partners

1. The platform might enter into any agreements with any other parties for the performance or provision of services and we might attempt the involvement of the service providers in the provision of services with us and the service provider who agrees on the performance of such works acknowledges the right of the platform and the trading partner to sell the services provided to third parties in return for additional fees without having to require the consent of the service provider.

2. The work partners might require the consent to the service providers who provide the acts or require certain qualifications and the platform might assist the work partners in finding the appropriately qualified service providers and the platform shall not provide any warranties that it will nominate all or some of the appropriately qualified service providers to the work partners.

3. The work partners might require from the service providers to conclude a service provision contract before the commencement of the performance of the services.

4. In case of the acceptance by the service provider to perform works with the work partner, he shall be bound by:

·     The provision of services according to the contract executed between the service provider and the company ordering the service.

·     In case of the contradiction by the contract with the terms of this agreement, the terms of the contract shall prevail.

·     In case of the inexistence of a contract, this means that the parties have agreed on the performance of the terms of this agreement in connection with the service ordered.

Section 21: Payment Services Providers

1. The platform shall use the payment service provider for operating the payment account of the user.

2. In case we change the service provider contracted with, we might modify or add any conditions to this agreement.

Section 22: Cautions

1. The platform might send cautions to you from time to another in relation to matters connected with management of orders or in case the matter so requires and we will send cautions to the e-mail you provided us with while registering your account in the platform.

2. In case of making a decision on the temporary or permanent suspension of your account, we will send you a caution via your e-mail you provided us with while registering.

Section 23: Assessments

The customer and the service provider shall be entitled to assess each other after the completion of the task and the assessments shall be subject to the following conditions:

1. The assessment must be objective and expressing the service that has been provided and its purpose shall not be doing wrong to the service provider/customer or paying him a complement.

2. The customer must use the appropriate and decent words as regards the assessment and also the service provider must assess in an appropriate way and in decent words.

3. The assessment expresses the point of view of the customer/service provider. Thus, the platform shall not warrant the precision or validity of the assessments of the customer/service provider.

4. The assessment is owned by the customer/service provider. Thus, the platform shall not intervene in deleting the assessment unless it breaches the terms and conditions of the platform “Maatloob”.

5. The service provider/customer shall be entitled to contact us in view of any abusive comment and platform administration shall delete the comment.

Section 24: Intellectual Property Rights

1. The platform “Maatloob” shall reserve its intellectual property rights connected with the website and the application with their elements and contents and this includes any (data, information, images, marks, manuscripts, symbols, letters, logos, videos, graphs).

2. The platform shall reserve its intellectual property rights in connection with all the elements of the platform and its contents and nobody shall be entitled to infringe the rights of the platform and this includes the prohibition from imitation, copy, modification or collecting any data or contents related to us.

3. The platform “Maatloob” shall be entitled to publish the content of the user and to place the logo “Maatloob” on it. Also, the user expressly agrees on being bound by the notices of the copyright which appears on its pages.

4. “Maatloob” and “Maatloob.com” are trademarks and service marks related to us and may not be used without having recourse to us and they may not be imitated, plagiarized, stolen or modified as well as not performing any acts in respect therewith without obtaining our consent.

5. The platform shall be entitled to publish its services under any subsidiary trademark connected with us.

6. We shall reserve all our intellectual property rights including the copyright and trademarks under the laws of protection on national and international intellectual property rights as well as the international agreements such as TRIPS Agreement and Berne Convention.

Section 25: Contacts

1. The platform “Maatloob” shall be entitled to contact you via the contact information you provided in view of your account and our various services.

2. You agree to be contacted by the platform “Maatloob” and the registration of your account in the platform shall be deemed to be an express consent by you to receiving contact by us.

3. In case you don’t desire to have contacts by the platform “Maatloob”, you have to give us notice thereof and we will suspend contacting you. But this might mean the full suspension of our services or some of our services to which you subscribe.

Section 26: Notices

1. We shall publish the notices desired by the platform “Maatloob” to be given to you via the platform or e-mail registered with us and you are presumed to have known of them once they are published or sent.

2. Any notices desired by the user to be given to the platform shall be given via our means of communication or through contacting the technical support of the platform.

Section 27: Compensations

1. The platform “Maatloob” shall not provide any types of compensations in cash or in kind in case any loss resulting from any service has been caused to you as a consequence of the service you obtained from the platform or you provided via the platform.

2. In case of your breach of our terms and conditions as well as causing harm by you to the platform “Maatloob”, we may impose fines and compensations on you in proportion to the damages caused to us and in this case we shall be entitled to deduct these fines and compensations from your credit available in the platform.

Section 28: Legal Liability

1. The user only shall be legally liable in case of his breach of the terms and conditions or any other laws in force without any legal or joint liability of the platform “Maatloob”.

2. The injured party by the users of the platform shall be entitled to have directly recourse against him without have recourse against the platform in any way. Services are provided by the services providers and customers only benefits from them and our role shall be limited to connecting between the parties.

3. The platform shall not incur any legal liability in case of the temporary or permanent suspension of the service of the website and the application as well as their malfunction on your device.

4. The platform shall not incur any legal liability for any content provided via the platform and it shall be the liability of the publisher of the content only.

5. The platform shall not incur any legal liability for any service illegally provided or in a way that does not match with the terms and conditions.

6. The platform shall not incur any legal liability in case of violating any of the intellectual property rights of the users of the platform or of third parties and the full liability shall lie on the perpetrator of the illegal act.

7. The platform shall not incur any legal liability in case of violating of the data or the privacy rights of the users of the platform or of third parties and the full liability shall lie on the perpetrator of the illegal act.

8. In case of the request by government authorities of the help as for revealing any crimes or illegal activities, the platform shall help them in a way that ensure the application of the law to the party in breach and in a way that relieves us of the liability for any illegal acts committed via the platform.

Section 29: Modifications and Cancellation

1. The platform shall be entitled to modify the terms and conditions, add any new terms or delete any existing ones and in this case, we update “Las Update” at the top of this document.

2. The platform shall be entitled to delete, modify any services or change the form of the platform, the method of administering it as well as changing its name or any content provided via this platform.

3. The modifications or the cancellation shall not require the consent of the user and this shall be done by the sole will of the platform and shall be directly applied. Thus, you have to have access to this document periodically.

4. In case you notice the existence of unclear terms or paragraphs or that they involve any errors, we hope that you inform us thereof and we will contact you to interpret any vagueness or correct any errors.

Section 30: Termination

1. The platform shall be entitled to terminate the account of the user or this agreement at any time and termination shall not affect any contracts concluded between the customer and the service provider or between the work partners and the service provider. Also, the services of third parties shall be subject to the terms and conditions they have agreed upon.

2. In case your account is terminated by the platform, you shall not be entitled to register once more in the platform except after obtaining an express consent from us.

3. In case of termination of this agreement, all the legal effects resulting from it shall apply at the time of its effectiveness. Also, the terms connected with the fees and the limited liability as well as the determination of the legal and judicial jurisdiction shall be in effect vis a vis the user even after the termination or expiry of this agreement.

Section 31: Settlement of Disputes

1. The users of the platform shall undertake to attempt the amicable settlement of any dispute arising between them. In case of not reaching a satisfactory resolution to the parties, they shall be entitled or either party shall be entitled to contact us as regards the problem and to present the information that proves his claims.

2. You know and agree that the resolution of any dispute between the users of the platform shall fall within the jurisdiction of the platform “Maatloob” and its decision shall be rendered based on the information submitted by the parties.

3. In case of the dissatisfaction by the customer in connection with the service provided, he can contact the administration of the platform “Maatloob” and present the problem and the platform will collect the information from the customer and the service provider and review the correspondence then render its decision in relation to the complaint.

4. The decision of the platform shall be rendered whether to confirm the service, to cancel the service or to confirm partially the services.

5. In case of the dissatisfaction by the parties in connection with the decision rendered by the platform for resolving the dispute, they shall be entitled to resort to the court having jurisdiction to resolve the dispute.

6. The platform makes available the service of providing a third party of resolving the dispute at the request of the parties who shall incur the costs of the third party that resolves the dispute.

7. In case the platform has provided information about the other parties to the dispute to one of the users, this user shall be fully liable for maintaining the confidentiality of this data and shall incur the legal liability in case of using it in contravention of the provisions of this agreement.

Section 32: Law and Competent Courts

1. This agreement shall be governed by the laws in force in the state in which the platform is used.

2. Judiciary in the state in which the platform is used shall have jurisdiction in connection with any dispute that might arise from the interpretation or the implementation of the provisions of this agreement.

3. In case any of the provisions hereof is not in force is not legal or enforceable, the legality and enforceability of the other provisions hall not be affected by this provision.

Section 33: Language

The main language of the agreement of the use of Platform “Maatloob” shall be the main language used by the state in which platform “Maatloob” has been used. In case of the translation of this agreement and the contradiction of any of its translated texts with the original text, the texts written herein shall prevail and the texts in contravention shall be excluded.

Privacy policy

Last Updated: December 25, 2023

Introduction

Thanks for your trust in Platform “Maatloob”.

Platform “Maatloob” attempts to protect your personal data. Thus, we have drafted this policy in order to clarify to our users the data we collect about the users and how we manage this data as well as the limits of its use and the obligations of the parties in connection with the privacy of their data.

This policy should be well-read before the use of the platform and the policy contains the following terms:

Section 1: Data provided to us by the user

Section 2: Data Collected by us about the user

Section 3: Keeping and Storing Data

Section 4: Safety of Data

Section 5: Cookies Policy

Section 6: Limits of Using Your Data

Section 7: Disclosure of Your Data

Section 8: Data Seen by Service Users About You

Section 9: Modifications

Section 10: Deleting your personal data & permanently deleting your account

Section 11: Contacting Us

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Section 1: Data provided to us by the user

The user shall provide us with some data via a platform “Maatloob”:

1. The data provided to us by the user (Customer, Service provider) while registering his account in the platform and this data includes (name, e-mail, mobile phone No, state, address, other contact details, date of birth, gender, credit card, account details, your current location, the location you wish to carry out the tasks in, occupation, practical expertise, CV, qualifications, education, skills, interests).

2. Make available an image or video clip to be connected with your identifier of the user.

3. Data of documenting the account which might include (national identity, personal profile, and passport).

4. Data of electronic payment which might include the bank account or the methods of electronic payment.

5. Data provided to us by the user while publishing services or assessments.

Section 2: Data Collected by us about the user

1. Data collected by the platform while resolving any dispute arising between the customer and the service provider.

2. Contact data of the user contacting us via the platform.

3. Data collected by the platform while reporting by you of the problem facing your use of the platform.

4. Information we collect automatically about the use of our services. We might receive some information from the internet browser and your personal computer including the correlation definition files and similar techniques the use of our services and this includes:

·     Computer and contact information such as statistics connected with views of pages, movement of passage from and to our services, URL address, IP address, unique device identifier, browsing record, and web record information.

·     Information about your use of our services including the date and time you visit our services, pages you visit, amount of time you spend on showing or using services, number of times you return to the services, clicks, and information about using the websites, the e-mail you open or redirect, or your move to our services.

·     In the case, you use the service of empowering your geographic location, we might collect and process information about your actual location for example the signals of GPS sent from your mobile phone.

·     Information we get from other sources.

5. In addition to the data collected by us about you, we also receive data from certain external bodies such as social media connected with your account including (Twitter, LinkedIn, and Facebook) and any other websites you empower from one time to another.

6. We receive data about you from ID verifying bodies such as the service providers and the other companies.

Section 3: Keeping and Storing Data

1. We store the data within the databases of Platform “Maatloob” and you know and agree that these databases are stored on our servers and you authorize us to deal with the companies providing the hosting services and also you authorize us to store this data on behalf of you and it might be stored outside the state to which you belong.

2. In case you have changed your personal data, you must update your account according to these changes in order for us to be able to make our records full, precise, and updated.

3. We shall keep your personal data since this is necessary for the purposes of collecting or processing it legally or since this is necessary in light of our legal obligations or for allowing us to follow up, defend or pursue the lawsuits.

Section 4: Safety of Data

1. On our part, we shall undertake within the limits legally permitted not to reveal your confidential data or to use it in a way that contradicts your right to privacy. Also, we shall undertake not to circulate your data or to sell it to third parties.

2. The platform attempts to protect the privacy of your personal data. Thus, we have taken security measures for keeping your data and making available a password to your account for ensuring your privacy and safety. But you know that the internet is not a fully safe means and penetrations or illegal acts might occur beyond our control. As a result, the platform shall not ensure the absolute security of information and data or that our systems will be fully free from any external obstructions or can not be harmed by viruses.

3. You know that the platform controls only the data collected by it about the user or the data provided by the user. But the data directly provided by the user to another user is not controlled by us. Thus, you provide this data to other users under your personal liability without any legal liability of the platform.

4. You know that the platform receives your data directly and in an encrypted manner once submitted through Maatloob official website or Maatloob application, so we advise you not to use any pages or intermediate tools that do not belong to Maatloob platform to submit your data through it, and you must access the application directly by installing it or visiting our website and providing any required data related to your account.

5. You shall be fully liable for maintaining the safety of your password and/or the information of your account.

Section 5: Cookies Policy

Cookies are small text files stored on your device once you visit the platform and they don’t appear in the form of software and don’t bear viruses or spying techniques at all. Their files are used for the following purposes:

1. Cookies are used for the purposes of providing services where they assist us in understanding the method of visitors using our platform as well as the other users.

2. Cookies help us discover the errors and fix them and also they help us develop our platform and provide better content that suits the user as well as providing a better service.

3. Cookies help you find the data you need while using the platform.

4. You can control the settings of cookies via your device or mobile phone and control them in the way that suits you.

5. We have no control over the correlation definition files belonging to other bodies and you promise to have access to the policies of privacy and using the cookies files belonging to these bodies.

Section 6: Limits of Using Your Data

We shall be bound always to protect your privacy. Thus, we shall use your personal data for the following purposes:

1. To enable you to use our services in the best way and to give you always the best.

2. To identify and document your account for allowing you to have access to the services for ensuring the protection of our interests and the legitimate interests of users as well as ensuring that our services are safe.

3. To enable you to create your account in the platform “Maatloob” and to contact us and other users via it.

4. To process the data you provide via our services such as verifying that your e-mail or phone No is active and fit for use as well as being owned by you.

5. To show your profile to the other users who have the identifier of your use and you shall make it available by uploading your profile to your account via the platform.

6. To enable the customer to charge his credit in the wallet and to enable the service provider to receive his dues.

7. For purposes of accounting, invoicing, and marketing on the part of the external service providers and the involvement of the service providers in assisting us in providing the services ordered by you via the platform.

8. To receive the questions, complaints, and inquiries from you and to answer them.

9. To resolve the complaints submitted by the customer including having access to the content of the service provided and all the correspondence between the customer and the service provider.

10. To receive your comments and assessments of the service you have received via our platform and to answer them.

11. To conduct research through processing your answer to the questionnaires offered via the platform and through the requests for comments via the platform.

12. To provide you with information about the services you have ordered via our platform or inform you of the offers or make available the services you order.

13. For purposes of internal work such as the improvement of our services.

14. To expand the base of users with us by informing the prospective users of the services provided by us.

15. To allocate the content or any advertisement shown in relation to the services and to permit the transmission of the content in connection with the services such as posts and any advertisements of external bodies where this content and advertisements are wholly intended to the users that this content might be suitable for them.

16. It is our legitimate interest to provide you with the content and advertisements designed according to your concern.

17. We contact you for informing you of the changes that might take place in relation to our services and this serves your legitimate interests and ours in making you informed of the changes connected with the service.

18. To develop our relations with the service providers belonging to us for providing the verification services (internal or external) you obtained through the services.

19. To understand how you and the other users react to our services and this serves our legitimate interests, the interests of our partners, and the service providers belonging to us.

20. To collect the notes and assessments about you to make available a gross classification of each user and that will be publicly shown with your personal file you should know that the other users might depend on this classification when taking a decision connected with whether he will contacting or not.

Section 7: Disclosure of Your Data

1. You know and agree that your data might be had access by the platform administration, our employees, or partners for purposes of performing the services.

2. We might share your data with the bodies participating with us in the service provision for protection from the risks of credit, acts of deception, and electronic piracy.

3. We might share your data in case we are required to disclose your personal data or to share it for protecting the rights and property or the safety of Platform “Maatloob” or our employees or others.

4. We might reveal your data in case we are required to disclose your personal data or to share it for complying with any legal obligation or for imposing or applying our terms and conditions or any other agreement.

5. We might reveal your data in case of rendering a judicial decision or an order by a competent judicial body to do so.

6. We might reveal your data in case of a decision rendered by public authorities to do so.

Section 8: Data Seen by Service Users About You

1. The users of the platform can follow up on your content published via our services including the tasks or elements required to be made available or the price offers comments or notes.

2. Publishing any general content in the forum or contracting others via the platform or forums belonging to it.

3. Your identifier of use and all materials you publish are seen by the other users and they are available for the users of the internet.

4. Based on the above, we can encourage you to be cautious when publishing.

5. The platform doesn’t control the information made available by the user as for the available services to the public and the platform shall not incur any liability in case of revealing this personal and non-personal data or using it.

Section 9: Modifications

1. We shall be entitled to modify our privacy policy at any time and we shall update “Last Updated” at the top of this document.

2. The continuing of your use of the platform after updating this policy shall be deemed to be an express consent by you to these modifications and a legal acceptance by you of the new practices and provisions.

3. In case you don’t agree to the new modifications or updates, you have to immediately stop using the platform.

4. It is desired to have access to the privacy policy from one time to another to have access to its provisions and updates.

Section 10: Deleting your personal data & permanently deleting your account

Please remember that this process is permanent and cannot be reversed.  We recommend reviewing your orders and messages before you request so you can retrieve any files and information you might need in the future.

Notes:

• You can't delete your personal data or close an account when you have available funds (Maatloob Balance or Earned Revenues).  These funds must be refunded or withdrawn before the account can be closed.

• You can't delete your personal data or close an account while you own an open task. Or have an assigned task to you. You need to cancel all your task before requesting to delete your personal data or account.

In order to delete your personal data or account from our servers, Maatloob application, and websites, you need to send an email to [email protected] including the following title “delete my personal data” in the subject and highlight the reason for such request in the email’s body.

Upon receiving your request Maatloob support team will review the case to make sure the account has no obligation then will proceed to delete your personal data & account within 3 business days you will receive an email to confirm the deletion completion accordingly.

Section 11: Contacting Us

In case you have questions or inquiries about this policy or the method by which we treat your personal data, contact us at any time via the e-mail: [email protected]

FAQ

1. What is Maatloob platform?

“Maatloob” is an online platform that is an intermediary between the services providers on one hand and the clients on the other hand where it allows the clients to communicate with the service providers registered in the platform and to benefit from their service.

2. What are “Maatloob” platform services?

The platform allows the client to open a service order via the platform for ordering the service he wants and which must match with terms and conditions and the service provider can show his offer in connection with the client’s project.

3. Is there a specific age required to use the platform?

It shall be stipulated as for the user of the platform “Maatloob” to be 18 years old or more and to have the legal capacity necessary for the conclusion of the contracts and not to have any of the impediments of capacity and we shall not be responsible for verifying the capacity of any user of the platform.

4. How do I communicate with service providers?

The platform allows the client to browse the personal and to have access to their assessments as well as communicating with them via messages, chatting, and trading off in relation to all the offers shown and to select the most appropriate to him.

5. Does Maatloob platform provide an electronic wallet?

The platform allows the client and the service provider to have an electronic wallet.

6. What are the advantages of an electronic wallet?

The client can charge his credit in the wallet and keep this credit for buying the services via the platform. Also, the service provider can keep his profits until he applies for withdrawing them.

7. Does the balance deposited in my wallet have a validity period for use?

There is no validity period for the balance, and the user can use it at any time.

8. Can I recover the funds deposited in my wallet?

The client can recover his balance deposited in the wallet after deducting the transfer fees upon deposit as well as the transfer of funds fees to him again upon withdrawal, which are fees imposed by banks and credit cards. The platform might return the credit of the client in cases provided for herein or any cases provided for in any legislation in force or in case the credit is lesser than the minimum limit of the value of the services required or in case of determining the maximum limit of the value of credit or discount.

9. Why can't I withdraw my balance?

You cannot withdraw the balance that related to tasks advertised and they are in progress by service providers.

10. Does the platform accept to deal by promotional coupons as a substitute for charging the balance of the wallet?

The platform will not accept to deal with the promotion vouchers, distributed symbols or those being circulated and they shall be unfit for use and they shall be refused or canceled.

11. What are the reasons for refusing to deal with the wallet balance?     

The platform shall not accept and might refuse or cancel any credit in the wallet in case the payment method has not been authenticated or it has been used for purposes in contravention of the provisions herein or in case of the acts of forgery, deception, or the other illegal acts.

12. What is the role of Maatloob platform in the provision of services?

The platform carries out the role of an intermediary between the client on one hand and the service provider, on the other hand, enables the service provider to show the offers, achieves the communication process, and connects the parties as well as reserving their financial rights.

13. Is an electronic contract concludes between the client and the service provider?

An electronic contract of services shall be concluded between the client and the service provider. The offer provided by the service provider shall be deemed to be a legal offer and the acceptance by the client of the offer shall be deemed to be a legal acceptance that forms the contract and the client and the service provider shall be its parties who shall incur all its legal effects without any legal liability of the platform.

14. How can I create an account in “Maatloob” platform?

You can create an account on the platform by getting into the home page and clicking on the "Create Account" icon, and you must enter your mobile number, your email address, and password, then click on the "Registration" icon or via Google account, Facebook account or Apple account for iPhone users.

15. Can I delete my account or change the username in Required?

Unfortunately, the account cannot be deleted nor the username can be changed even if the account is new.

16. What is the data of registering the membership of the user in the platform?

The data provided to us by the user (Client, Service provider) while registering his account in the platform include (name, e-mail, mobile phone No, state, address, other contact details, date of birth, gender, the location you wish to carry out the tasks in, occupation, practical expertise, CV, qualifications, education, skills, interests).

17. How is my personal data kept?

We store the data within the databases of Platform “Maatloob” and you know and agree that these databases are stored on our servers and you authorize us to deal with the companies providing the hosting services and also you authorize us to store this data on behalf of you.

18. How to submit a service request via the platform?

The service order shall be submitted by the client and the service providers shall submit the offers connected with the service ordered by the client. The client compares the prices determined by the service providers and what is provided by the service provider in return for the price he has determined.

19. Does the platform send service request alerts?

The platform might send a notification from time to another in relation to matters connected with the list of orders or in case the matter so requires and we will send a notification to the e-mail you provided us with while registering your account in the platform.

20. How do I guarantee that the service is implemented in the manner agreed upon?

All the correspondence must be evidenced in the service application to reserve the rights of the two parties and the platform shall not admit any external correspondence between the parties.

21. Can I, as a client, review the service after receiving it?

The service provider shall perform the work according to the conditions and specifications specified by the client then he delivers the service to the client and the client has to review it. After the review by the client of the service and the service provider shall give notice of the competition of work and the delivery of the order in a final way.

22. Is my account be documented on the platform?

 “Maatloob” platform will require from you at any time whether while registering or after it or after the suspension of your account to document your account had by us and you shall be bound in this case to provide all the official documents we require as well as adding your personal profile and fulfilling all the procedures required by the platform for verifying the ownership of the documents.

23. Does the client have to document his account to charge his balance in the wallet?

The client can charge his balance in the platform before documenting his account, however, the platform may change this policy in the future.

24. Does the platform give service providers marks or ranks in the platform?

The platform grants the services providers marks or ranks based on the number of services and assessments and these marks shall not mean a recommendation on the part of the platform or any warranty of the quality of the services. In case of documenting the account or issuing a mark or rank in a wrong way, the platform shall be entitled to withdraw them and also shall be entitled to do so in case they have been granted based on misleading or wrong information on the part of the user.

25. Does account documentation, giving ranks, and marks grant rights outside the platform?

You shall be licensed by the platform only to use the services of documenting the accounts, marks and ranks in any other sites or applications or before any other bodies.

26. Can the service provider exchange the means of communication with clients?

The user (whether the service orderer or the service provider) shall not publish or send any of his means of communications except after accepting the offer submitted and assigning the task by the other party.

27. Why can't I add links to the offers I make?

It is not allowed to add links to offers, but you can add links through your profile.

28. What actions are taken in case of breach of the obligation not to exchange means of communication?

The breach of this obligation shall be deemed to be an express breach of the use policy and it shall expose the account holder to some actions that might be taken by the platform “Maatloob” inter alia as follows:

·        Deleting the message containing the means of communications.

·        Deleting the required task.

·        Freezing temporarily or permanently the used account.

·        Reducing one of the assessment stars for the account holder.

·        The platform administration might levy a financial penalty on the account holder upon wishing to activate it once more after taking the promise required from him.

29. How are services priced?

Upon showing the service required by the client, the service provider shall submit his offer in connection with the project that is to be fulfilled and the service provider shall be at liberty to add the service price to his offer except when the client has determined the maximum and minimum limit of the service price. Here, the service provider shall be bound that the price submitted by him is not less than or more than the minimum and maximum limit determined by the client.

30. Are fees be imposed on using the platform?

The platform shall provide the accounts to the clients and service providers for free and there shall be no fees in relation to the publication and the fees and the commission shall be collected from the client and the service provider in case the bid becomes the service provider.

31. Is VAT be imposed on services?

The client shall incur the value added tax in case it is levied on the services he benefits from via the platform.

32. Who bear the fees of transferring or receiving of funds?

The client and the service provider shall incur all banking fees and changes of payments as well as any other administrative expenses levied on the transfer or receipt of funds via the platform.

33. What is the platform commission from the value of the services?

The platform shall get a commission in connection with each order that has been done via the platform that shall determine the percentage of commission in relation to each order per se and the service provider shall be informed of the percentage of commission determined for the client.

34. Does the platform deducts a commission from the client?

The platform does not deduct a commission from the client, but it is only deducted from the service provider.

35. How the commission due is deducted from the service provider?

The commission determined for the service provider shall be deducted from his profits from fulfilling the order.

36. Are fees be imposed on costs paid by the service provider to complete implementing the service?

In case the fulfillment of the service requires some costs for completing the performance of the services, the cost incurred shall not be included in the calculation of any fees.

37. Are fees be imposed on costs or fees of the third parties?

The fees of the service shall not include any fees or costs of third parties and these costs shall be subject to the agreement by the user with the third party.

38. When is the value of the service transferred from the client's wallet to the service provider's wallet?

After the performance by the service provider of the order and the receipt by the client of it, the amount shall be transferred from the wallet of the client to the wallet of the service provider.

39. When will funds be transferred from the service provider's wallet to his bank account?

The platform shall transfer the dues of the service provider weekly or according to the plan of transfers followed by the platform.

40. When will the service provider be able to withdraw his profits if his account on the platform is suspended?

In case of suspended accounts, the platform enables the service providers after ascertaining the lawfulness of the transactions done via the account to withdraw their profits within 60 days from the date of suspending the account.

41. Are the fees due to the platform cancellable or refundable?

All the amounts and fees due to the platform shall be irrevocable and non-refundable except for any cases determined or agreed upon by the platform.

42. Is the service request subject to certain controls?

The services ordered by the client via the platform shall be subject to the following policy:

- The service required must be legal and doesn’t conflict with the terms and conditions of the platform “Maatloob”.

- The service must be what could be online agreed upon and performed in the way agreed upon between the client and the service provider.

- The service must be possible to be performed and mustn’t be impossible for any reason.

- The services must be written in the language used in the application and in a clear and precise way.

43. What services are prohibited from being provided through the platform?

Certain types of services shall be prohibited:

- The services in contravention of Islamic law.

- Sale of real states.

- Low-quality services.

- Sale of online websites and pages.

- Activation software and files.

- Political, religious, or sect-related services.

- Services connected with other parties in case they conflict with the conditions of these parties.

- Services of providing religious fatwa.

- Services of charging credit.

- Services of regular or permanent subscriptions.

- Services of financial transfers.

- Services of crating accounts in games.

- Services of an intermediary as for purchasing from websites, applications or stores.

- Services of redrafting the content of all types.

- Services of copying the content and republishing it.

- Services of collecting the scientific data without its sources.

- Services of hosting or booking it.

- Services of subscription to the internet.

- Services of taking vote in connection with the competitions and the other competitive acts.

- Services of hierarchy marketing or marketing in illegal way.

- Spam messages and windows.

- Services of advertising in suspicious websites and pages online.

- Services of promoting in relation to persons and companies.

- Services that are performed via software and in an automatic way without being performed by the service provider himself.

- Forex services.

- Interpretation of dreams, elimination of magic, intermediary as for marriage.

- Medical and pharmaceutical services.

- Piracy and penetration courses.

- Unclear or vague services.

- Commission marketing to other websites or applications.

- The services that require personal information that can’t be revealed such as the data of bank accounts, the full name, and phone No.

- Services of activating the accounts.

- Any service that requires the dealing from outside the platform “Maatloob”.

44. Is the service provider has the right to impose certain rights after implementation begins?

The service provider shall not be entitled to impose any additional rights after the commencement of the performance of the service related to the client and he shall be bound to perform the service according to the conditions agreed upon.

45. Is the client obliged to disclose his geographical location?

The provision of a certain service might require the determination of your location or the service might rely on the map. In this case, you shall be bound to reveal your location.

46. Is the service provider has the right to delegate others to implement the services agreed upon?

The service provider shall be bound not to assign the service to another service provider or to authorize third parties to perform it for a price or not.

47. Can the agreed prices be adjusted via the platform?

The parties shall be entitled to modify the prices agreed upon via the platform.

48. Does the platform provide guarantees about the things that the service provider purchases to the client to implement the service?

In case the service provider agrees on the payment of some costs of providing the service such as tools, equipment or items, the service provider only shall be responsible for these items and their quality and he must not consent to the provision of this service except he has made sure that the price covers its cost.

49. Who are the business partners?

The platform might enter into any agreements with any other parties for the performance or provision of services and we might attempt the involvement of the service providers in the provision of services with us.

50. Can business partners use service providers via the platform?

The platform might enter into any agreements with any other parties for the performance or provision of services and we might attempt the involvement of the service providers in the provision of services with us. The work partners might require the consent to the service providers who provide the acts or require certain qualifications and the platform might assist the work partners in finding the appropriately qualified service providers and the platform shall not provide any warranties that it will nominate all or some of the appropriately qualified service providers to the work partners.

51. Do business partners ask to sign a contract with the service provider?

The work partners might require the service providers to conclude a service provision contract before the commencement of the performance of the services.

52. What are the service provider's obligations in case of acceptance to implement works with business partners?

In case of the acceptance by the service provider to perform works with the work partner, he shall be bound by:

- The provision of services according to the contract executed between the service provider and the company ordering the service.

- In case of the contradiction by the contract with the terms of this agreement, the terms of the contract shall prevail.

- In case of the inexistence of a contract, this means that the parties have agreed on the performance of the terms of this agreement in connection with the service ordered.

53. Does the platform use an electronic payment service provider?

The platform shall use the payment service provider for operating the payment account of the user. In case we change the service provider contracted with, we might modify or add any conditions to this agreement.

54. What are the cases of cancellation of requests?

The orders shall be canceled in some cases as follows:

- The consent of the client and the service provider to the cancellation of the order.

- The cancellation of the order on the part of the client due to the lack of answer of the service provider, his non communication with the client for a long period of time or his breach of the agreement concluded between them.

- The cancellation of the order on the part of the service provider due to the unclearness of the orders of the client, the sudden change of his orders, or his breach of the agreement concluded between them.

- The cancellation of the orders due to making indecent personal acts.

- The administration of the platform shall be entitled to review all the canceled orders and to collect the fees of the platform or to return them to the parties according to our vision.

55. Does the platform refund payments in case the service is canceled before its implementation?

In case the order has been canceled for any reason by the client or the service provider or under this agreement before the commencement of the performance of the service and the reason for the cancellation is persuasive to the platform, it shall return the payments and fees to the parties. But in case the reason for cancellation isn’t persuasive to the administration of the platform, the order fees not be returned or these fees shall remain a debt for the parties till they are paid off.

56. What is the mechanism of refund money in case of cancellation of request?

In case of the order cancellation, the platform might determine to return the funds of the order to the wallet of the user or to return the funds in the same payment method used for the performance of payments via the platform.

57. What is the list of violations that require a temporary or permanent suspension of the account?

Your commission of any of the following acts shall be deemed to be a breach that results in the temporary or permanent suspension of your account:

- The illegal or inappropriate use of the platform “Maatloob”.

- Registration with us in more than one account. In this case, the platform “Maatloob” shall suspend all the accounts.

- The use by more than one person of an account of one user whether it is the account of the client or the account of the service provider.

- The registration with untrue data deceitful data or data belongs to another person whether this is done without his consent or the use of an untrue image or an image of third parties.

- The use of words that lead to misleading as for the user name such as the use of the word: Maatloob, professional, certified, trustworthy, or other names of services such as delivery, legal profession, translation, marketing, articles, etc.

- Causing harms to the website “Maatloob.com” and the application “Maatloob” or their users in any way.

- Publishing the content of messages with it text, files, attachments, and the other contents unavailable to other than the parties to the message.

- Publishing the messages of communication with the technical support of the platform “Maatloob”.

- The use of the service of messages and chatting for purposes other than the ones determined such as using it for the purpose of external communication, the provision of services for free, its use for a service other than the one ordered by the client or for purposes of exchanging the services instead of the provision of purchase orders.

- Purchase of services for purposes of positive assessment and in this case, the account of the client and the service provider shall be suspended.

- Purchase of services for purposes of negative assessment, and in this case the account of the client shall be suspended and the assessment shall be deleted.

- The agreement by the service provider and the client on the performance of illegal services.

- The delivery of the service to the client and getting the amount connected with the project without the full performance of the service.

- The use of an illegal payment method or, non-approved or stolen ones.

- The attempted deception to the platform “Maatloob”, its users, or third parties.

- The sale of the registered accounts in the platform “Maatloob” or any accounts registered in other websites, applications, platforms, or stores.

- Request for communication or dealing outside the platform “Maatloob” or the agreement thereupon.

- Placing, publishing, or sending any means of communication such as the mobile phone No, e-mail address or through the pages of the websites, the comments or messages.

- Carrying out the role of intermediary between the service provider and the client and getting money from the client and giving it to the service provider in this case the platform “Maatloob” shall suspend all the accounts participating in this process.

- doing wrong to anybody, person, institution, entity, state, organization, culture, the customs of peoples, religions, or the other wrongs.

- Publishing or transmitting the content of spam through the services of “Maatloob”, messages or comments.

- Publishing the service more than once even if the title of the service has changed.

- The deletion of the service due to the negative assessments obtained by the service provider.

- The cancellation of the service by the service provider or the client due to non-convincing or vague reasons.

- The sale of illegal, stolen, or limited products via the platform “Maatloob”.

- Publicizing the service via Awards, the use of proxy services or VPN services to change IP address, the places of the existence of the user, the development of software for controlling the account, the development or use of software administering the accounts or the entry of the platform “Maatloob”.

- In addition to the above, the non-compliance with the terms and conditions shall be deemed to be a breach required to be sanctioned as the platform “Maatloob” deems necessary to be imposed on the breaching person for ensuring the good operation of the platform.

58. Does the platform send an alert in case the account is temporarily or permanently suspended?

In case of making a decision on the temporary or permanent suspension of your account, we will send you a caution via your e-mail you provided us with while registering.

59. What are the terms of content added to the platform?

- The content must be accurate and describe the service required as well as including all the details desired by the client to be performed by the service provider.

- The content must be connected with the user and must not be copied from another website or application or connected with third parties.

- The content must be legal and must not contain any breach of the terms and conditions of the platform “Maatloob”.

60. Does the platform monitor content?

The platform administration shall reserve the right to oversee any content entered by the service provider or the client and this shall not be an obligation on it where it is difficult to oversee all the contents added to the platform. Thus, the platform shall reserve the right (without being bound by that) to delete, remove or edit any materials or contents entered into the platform and they are in contravention of the terms and conditions of the platform without having to get the consent of the user.

61. What sanctions does the platform impose on users?

- The platform shall be entitled to suspend the account of the user in breach temporarily or permanently in case of the commission by the user of any of the breaches referred to in “List of Breaches”

- In case of the notification by the service provider on the suspension of providing any of the services to the client and the non-compliance by the service provider therewith, the platform shall cancel the order and deduct the service amount from the account of the service provider.

- In case of the illegal provision of the service to the client or the unsatisfactory provision and the complaint by the client of the service, the platform administration shall investigate the complaint of the client and take the appropriate decision in view of the complaint according to the policy of complaints.

62. Can I review the services?

The client can assess the service provided by the service provider whether the assessment is positive or negative. The evaluation ranges from (one star to five stars). The evaluation shall be connected with each transaction done via the platform.

63. Who owns the intellectual property rights of the projects?

By default, and unless agreed upon before the beginning of the project to the contrary, the project owner owns the entire intellectual property rights and copyrights of the projects he received through "Maatloob". The service provider doesn’t have the right to impose additional rights on the project after starting to implement or deliver it.

64. How does the platform settle the disputes between the client and the service provider?

In case of dissatisfaction by the client in connection with the service provided, he can contact the administration of the platform “Maatloob” and present the problem and the platform will collect the information from the client and the service provider and review the correspondence then render its decision in relation to the complaint. The decision of the platform shall be rendered whether to confirm the service, to cancel the service or to confirm partially the services.

65. In case I am not satisfied with the platform's decision to settle the dispute, can I access justice?

In case of dissatisfaction by the parties in connection with the decision rendered by the platform for resolving the dispute, they shall be entitled to resort to the court having jurisdiction to resolve the dispute.

66. Does the platform provide arbitrators to settle disputes between the parties?

The platform makes available the service of providing a third party of resolving the dispute at the request of the parties who shall incur the costs of the third party that resolves the dispute.

67. What are the laws and courts competent to settle disputes arising from the application of the agreement between the platform and its users?

Agreement shall be governed by the laws in force in the state in which the platform is used. Judiciary in the state in which the platform is used shall have jurisdiction in connection with any dispute that might arise from the interpretation or the implementation of the provisions of the agreement.

68. Does the platform cooperate with law enforcement?

The platform shall be entitled in case of any illegal or deceptive activity, in general, to report it to the competent authorities for enforcing the relevant law. In case of the request by government authorities for help in revealing any crimes or illegal activities, the platform shall help them in a way that ensures the application of the law to the party in breach and in a way that relieves us of the liability for any illegal acts committed via the platform.

69. What is the main language of the platform usage agreement?

The main language of the agreement of the use of Platform “Maatloob” shall be the main language used by the state in which platform “Maatloob” has been used. In case of the translation of this agreement and the contradiction of any of its translated texts with the original text, the texts written herein shall prevail and the texts in contravention shall be excluded.

70. How do I communicate with platform administration?

In case you have questions or inquiries about the platform, contact us at any time via the e-mail: [email protected]

More info

You can invite a friend to get extra money in your matloob wallet after your friend complete registration with your code and complete his first task

Terms and Conditions

Welcome to Platform “Maatloob”.

 International Maatloob Company provides the platform “Maatloob” as an online platform that is an intermediary between the services provides on one hand and the customers on the other hand where it allows the customers to communicate with the service providers registered in the platform and to benefit from their service according to the following terms and conditions: 

Section 1: Definitions

Section 2: Our Services

Section 3: Legal limits of Our Services

Section 4: E. Contract

Section 5: Consent and Legal Capacity

Section 6: Registration of Account

Section 7: Documentation of Account

Section 8: Policy of Accepted Use

Section 9: Pricing Services

Section 10: Fees

Section 11: Wallet

Section 12: Commission and Payment

Section 13: Policy of Services

Section 14: Warranties

Section 15: Cancellation of Orders

Section 16: List of Breaches

Section 17: Policy of Content

Section 18: Management of Orders

Section 19: Sanctions

Section 20: Work Partners

Section 21: Payment Services Providers

Section 22: Cautions

Section 23: Assessments

Section 24: Intellectual Property Rights

Section 25: Contacts

Section 26: Notices

Section 27: Compensations

Section 28: Legal Liability

Section 29: Modifications and Cancellation

Section 30: Termination

Section 31: Settlement of Disputes

Section 32: Law and Competent Courts

Section 33: Language

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Section 1: Definitions

In this agreement unless otherwise determined by the context, the following terms shall have meanings referred to.

“Maatloob”, “Platform”, “We”, “Us” or “Our”: shall refer to the website “Maatloob.com” and the application “Maatloob” as well as the International Maatloob Company as a trade mark in more than one country.

“User”, “You” or “Your”: shall refer to the person who visits, uses or orders the services via the platform.

“Customer” shall refer to each person ordering services from the services providers via the platform.

“Service Provider” shall refer to each person registered in the platform for providing services to customers.

“Service” shall refer to the service ordered by the customer via the platform.

“Content” shall refer to all the information, data, images, attached files, pictures, videos, numbers, symbols, letters and all the contents made available by the platform, the user or us.

“Agreement” shall refer to this document with its terms and conditions, the privacy policy, all policies of providing services, all complementary, agreements and policies to your agreement with us.

Section 2: Our Services

1. The platform allows the customer to open a service order via the platform for ordering the service he wants and which must match with these terms and conditions and the service provider can show his offer in connection with the customer’s project.

2. The platform allows the customer to browse the personal and to have access to their assessments as well as communicating with them via messages, chatting and trading off in relation to all the offers shown and to select the most appropriate to him.

3. The platform allows the customer and the service provider to have an electronic wallet through which the customer can charge his credit in the platform and keep this credit for buying the services via the platform. Also, the service provider can keep his profits until he applies for withdrawing them.

Section 3: Legal limits of Our Services

1. The platform carries out the role of an intermediary between the customer on one hand and the service provider on the other hand, enables the service provider to show the offers, achieves the communication process and connects the parties as well as reserving their financial rights.

2. The platform doesn’t interfere with the provision of services in any way and this shall be the responsibility of the service provider only and also it doesn’t interfere with the determination of the customer’s orders and this shall be the responsibility of the customer only. The platform shall not incur any legal liability connected with the order or the provision of the service.

3. The platform shall not be dealt with as a publisher of any content published by the users via the platform and the publisher only shall incur the legal liability in view of the content provided by him via the platform and the platform makes available the service or reporting the content to relieve itself of the legal liability.

4. The technical services of the platform might be unavailable from time to another and they might work on some devices and might not work on the other ones. Thus, the user shall relieve us of any legal liability arising from not working in a temporary or permanent way or not supporting them by some devices.

Section 4: E. Contract

1. This agreement shall be deemed as an e- contract with all its terms and elements and it shall be enforceable vis a vis all the parties. Either party may not relieve himself of its legal effects. Your use of the platform or order of services via this platform shall be considered as an acceptance by you of this agreement and as an electronic signature of it.

2. The provisions of this agreement shall be divisible. In case one provision herein is deemed to be unfit to apply, this provision shall be excluded and the remaining provisions shall be enforceable against all the users of the platform.

3. The platform shall be entitled to assign this agreement to any other bodies or parties without having to take your consent. This means that all our rights and obligations shall be deemed to have been assigned to the assignee. In this case, the user shall remain to be bound by the terms herein.

4. This agreement contains all the terms and conditions that regulate the legal relationship between the platform on one hand and all the users of the application on the other hand. In case of the wish by the user to inquire any term herein, he has to communicate with us and we will give him clear answers to all inquires he has.

5. An electronic contract of services shall be concluded between the customer and the service provider. The offer provided by the service provider shall be deemed to be a legal offer and the acceptance by the customer of the offer shall be deemed to be a legal acceptance that forms the contract and the customer and the service provider shall be its parties who shall incur all its legal effects without any legal liability of the platform.

Section 5: Consent and Legal Capacity

You declare that you have the legal capacity necessary for the conclusion of this agreement and the consent to this agreement and you have the full legal authorities that are not restricted according to the following conditions:

1. It shall be stipulated as for the user of the platform “Maatloob” to be 18 years old or more and to have the legal capacity necessary for the conclusion of the contracts and not to have any of the impediments of capacity and we shall not be responsible for verifying the capacity of any user of the platform.

2. You declare that under your consent to the conclusion of this agreement, you shall not rely or depend on any promises, warranties or other emphasis by or on behalf of the platform “Maatloob” except what is provided for in this agreement.

Section 6: Registration of Account

The platform “Maatloob” makes available two types of accounts: Customer’s account and service provider’s account and the members shall be bound by the rules required in view of the account.

1. The use of the word “Maatloob” shall be prohibited to be in the account name and also shall be prohibited to be placed on the account profile.

2. The user shall get away from using any deceitful or misleading names.

3. The user shall provide us with the data of the account registration that might involve inter alia (name, address, e-mail, mobile phone No).

4. All the information you disclose shall be true, updated, correct, expressing yourself and matching with what is required in the registration form had by us.

5. The platform “Maatloob” shall be entitled to delete any accounts for a long time.

6. We shall be entitled to suspend your account at any time or to terminate it according to our vision in case we have doubts in connection of the existence of activities in contraction of this agreement or laws in force or causing any problems via the platform.

Section 7: Documentation of Account

1. Platform “Maatloob” will require from you at any time whether while registering or after it or after the suspension of your account to document your account had by us and you shall be bound in this case to provide all the official documents we require as well as adding your personal profile and fulfilling all the procedures required by the platform for verifying the ownership of the documents.

2. You agree that the services of documenting the account and verifying the identity might not be fully accurate because the information and data are provided by the user or the services of verifying identity are provided by other parties.

3. The platform shall be entitled to modify the services of documenting the account and verifying the identity at anytime.

4. The platform grants the services providers marks or ranks based on the number of services and assessments and these marks shall not mean a recommendation on the part of the platform or any warranty of the quality of the services. Thus, you have to make sure of the capability of the service provider to fulfill by yourself.

5. You shall be licensed by the platform only to use the services of documenting the accounts, marks and ranks in any other sites or applications or before any other bodies.

6. In case of documenting the account or issuing a mark or rank in a wrong way, the platform shall be entitled to with draw them and also shall be entitled to do so in case they have been granted based on misleading or wrong information on the part of the user.

Section 8: Policy of Accepted Use

The user can have access to the platform “Maatloob” at any time and the user shall be bound by our policy of accepted use.

1. The user shall be bound by the provisions herein including the terms and conditions as well as the privacy policy and by the provisions of the laws in force. In case the laws of your country prevent you from using our services or contradict with them or our terms and conditions, you have to stop using immediately our services.

2. The user shall legally use the services of the platform “Maatloob” and shall not create, make up or cause legal problems to the platform or any of its users.

3. The user shall not misuse specially the messages and chatting and shall not send any messages containing bad words or a wrong to another user or third parties.

4. The user (whether the service orderer or the service provider) shall not publish or send any of his means of communications except after accepting the offer submitted and assigning the task by the other party. The breach of this obligation shall be deemed to be an express breach of the use policy and it shall expose the account holder to some actions that might be taken by the platform “Maatloob” inter alia as follows:

·     Deleting the message containing the means of communications.

·     Deleting the required task.

·     Freezing temporarily or permanently the used account.

·     Reducing one of the assessment stars for the account holder.

·     The platform administration might levy a financial penalty on the account holder upon wishing to activate it once more after taking the promise required from him.

5. The user shall enter true data in the platform which expresses him and he shall be bound to update it in case of necessary change.

6. The user shall maintain the confidentiality of the data of his account in the platform and he shall be bound not to disclose his password to third parties and the user shall be fully liable for any use or activity done via his account.

7. The user shall provide the services by himself and he shall be prohibited from subleasing the account or allowing third parties to provide any services via his account.

8. The user shall notify us in case of discovering any activity or services that are unlawful in order for the platform to be able to take all the actions necessary for maintaining the platform and the users.

9. In all cases, the user shall be bound to follow all the instructions issued by the platform and he shall be bound to fulfill them and in case of breaching them, the platform shall be entitled to suspend temporarily or permanently his membership.

10. The user shall not be entitled to connect the platform with any acts he does or with promoting himself as one of our partners or representatives.

Section 9: Pricing Services

Upon showing the service required by the customer, the service provider shall submit his offer in connection with the project that is to be fulfilled and the service provider shall be at liberty to add the service price to his offer except when the customer has determined the maximum and minimum limit of the service price. Here, the service provider shall be bound that the price submitted by him is not less than or more than the minimum and maximum limit determined by the customer.

Section 10: Fees

1. The using fee of the platform shall be collected in a form of a commission collected according to the payment policy.

2. The platform shall provide the accounts to the customers and service providers for free and there shall be no fees in relation to the publication and the fees and the commission shall be collected from the customer and the service provider in case the bid becomes the service provider’s.

3. The customer shall incur the value added tax in case it is levied on the services he benefits from via the platform.

4. The customer and the service provider shall incur all banking fees and changes of payments as well as any other administrative expenses levied on the transfer or receipt of funds via the platform.

Section 11: Wallet

1. The customer can change his credit in the wallet he has in the platform and in this case he shall be bound to authenticate the electronic payment method used for charging the account and providing its ownership. In case the customer couldn’t do so, the platform shall return his funds and he will not be able to submit the service applications.

2. The customer can use his credit in the wallet for buying the services via the platform.

3. The wallet credit shall be fit for use within 12 months from the date of adding the credit to the user’s account, the date of buying or any expiry date determined by the law (connected with any legislative requirements determining otherwise).

4. The customer can not recover his credit in the wallet once more, exchange, recharge or transfer it to another account.

5. The platform might return the credit of the customer in cases provided for herein or any cases provided for in any legislations in force or in case the credit is lesser than the minimum limit of the value of the services required or in case of determining the maximum limit of the value of credit or discount.

6. The platform will not accept to deal with the promotion vouchers, distributed symbols or those being circulated and they shall be unfit for use and they shall be refused or cancelled.

7. The platform shall not accept and might refuse or cancel any credit in the wallet in case the payment method has not been authenticated or it has been used for purposes in contravention of the provisions herein or in case of the acts of forgery, deception or the other illegal acts.

8. The platform shall be entitled in case of any illegal or deceptive activity in general to report it to the competent authorities for enforcing the relevant law.

9. The platform shall be entitled to levy any additional value on the credit in the wallet and it shall not be recovered until the expiry date of using the credit or canceling it by the platform.

Section 12: Commission and Payment

1. The platform shall get a commission in connection with each order that has been done via the platform that shall determine the percentage of commission in relation to each order per se and the customer and the service provider shall be informed of the percentage of commission determined for the customer.

2. The commission determined for the customer shall be deducted from his credit in the wallet and the commission determined for the service provider shall be deducted from his profits from fulfilling the order.

3. In case the fulfillment of the service requires some costs fro completing the performance of the services, the cost incurred shall not be included in the calculation of any fees.

4. The fees of the service shall not include any fees or costs of third parties and these costs shall be subject to the agreement by the user with the third party.

5. After the performance by the service provider of the order and the receipt by the customer of it, the amount shall be transferred from the wallet of the customer to the wallet of the service provider and the platform shall transfer the dues of the service provider weekly or according to the plan of transfers followed by the platform.

6. In case of suspended accounts, the platform enable the service providers after ascertaining the lawfulness of the transactions done via the account to withdraw their profits within 60 days from the date of suspending the account.

7. You have to comply with the tax, legal and regulating obligations in relation to any payments done via the platform.

8. All the amounts and fees due to the platform shall be irrevocable and non-refundable except any cases determined or agreed upon by the platform.

9. In case of including a new service in the platform, the fees applied to this service shall be paid from the launch of the service.

10. The platform shall be entitled to take any suitable actions against any account registered in it to obtain all its financial rights.

Section 13: Policy of Services

The services ordered by the customer via the platform shall be subject to the following policy:

1. The service required must be legal and doesn’t conflict with the terms and conditions of the platform “Maatloob”.

2. The service must be what could be online agreed upon and performed in the way agreed upon between the customer and the service provider.

3. The service must be possible to be performed and mustn’t be impossible for any reason.

4. The services must be written in the language used in the application and in a clear and precise way.

5. The service mustn’t be copied from other persons.

6. Certain types of services shall be prohibited:

·     The services in contravention of Islamic law.

·     Sale of real states.

·     Low quality services.

·     Sale of online websites and pages.

·     Activation software and files.

·     Political, religious or sect related services.

·     Services connected with other parties in case they conflict with the conditions of these parties.

·     Services of providing religious fatwa.

·     Services of charging credit.

·     Services of regular or permanent subscriptions.

·     Services of financial transfers.

·     Services of crating accounts in games.

·     Services of intermediary as for purchasing from websites, applications or stores.

·     Services of redrafting the content of all types.

·     Services of copying the content and republishing it.

·     Services of collecting the scientific data without its sources.

·     Services of hosting or booking it.

·     Services of subscription to the internet.

·     Services of taking vote in connection with the competitions and the other competitive acts.

·     Services of hierarchy marketing or marketing in illegal way.

·     Spam messages and windows.

·     Services of advertising on suspicious websites and web pages.

·     Services of promoting in relation to persons and companies.

·     Services that are performed via software and in an automatic way without being performed by the service provider himself.

·     Forex services.

·     Interpretation of dreams, climination of magic, intermediary as for marriage.

·     Medical and pharmaceutical services.

·     Piracy and penetration courses.

·     Unclear or vague services.

·     Services of preparing the research for students, scientific dissertations and draft research.

·     Commission marketing to other websites or applications.

·     The services that require personal information that can’t be revealed such as the data of bank accounts, the full name and phone No.

·     Services of activating the accounts.

·     Any service that requires the dealing from outside the platform “Maatloob”.

7. The service required must be specific where it becomes easy to determine the volume of the work that is required to be done.

8. The period of the service provision must be determined where it is known when work is performed while consenting to the offer presented by the service provider.

9. The services required must be clear and does not contain any vague or inaccurate words or phrases that contain more than one meaning.

10. The services title must not be overstated and the non-repetition of the description or the use of symbols and forms.

11. The image in contravention of Islamic law must not be used.

12. The image of low quality or unclear image must not be used.

13. There must not be means of communication in the service order.

14. The service must not be ordered more than one time for the purpose of benefiting from the advantages made available by the platform “Maatloob” to the accounts such as the promotion of the account in case he purchases or fulfils a certain number of services.

15. The service provider shall not be entitled to impose any additional rights after the commencement of the performance of the service related to the customer and he shall be bound to perform the service according to the conditions agreed upon.

16. The provision of a certain service might require the determination of your location or the service might rely on the map. In this case, you shall be bound to reveal your location.

17. In case you are a service provider, you must have the right to provide the services according to the provisions of the laws applied to the region in which the service will be provided.

18. The service provider shall be bound not to assign the service to another service provider or to authorize third parties to perform it for a price or not.

19. The customer shall not be entitled to levy certain fees on the orders provided by him via the platform. Nevertheless, the parties shall be entitled to modify the prices agreed upon via the platform.

20. You shall not be entitled to ask for payment outside the platform and payment shall be made according to the system applied by the platform.

21. In case the service provider agrees on the payment of some costs of providing the service such as tools, equipment or items, the service provider only shall be responsible for these items and their quality and he must not consent to the provision of this service except he has made sure that the price cover its cost.

Section 14: Warranties

1. The platform shall not incur any legal liability in respect with the service required via the platform and the platform shall not provide any warranties in connection with the description of the services or their provision or the quality of the final work provided by the service provider.

2. The customer deals with the service provider under his personal liability without the provision by the platform of any warranties as regards the professionalism of the service provider, his previous experience or the truth of the identifying information he gave about himself.

3. The platform shall not provide any warranties that the user is the person he claims and the platform will not verify the personality of all the users in a complete way.

4. The platform shall not warrant that the services provided satisfy all the expectations of the customer or that the service will be satisfactory to the customer in a complete way.

5. The platform shall not warrant that the information provided via the platform will be accurate, true and updated and the user must verify the available information by himself.

6. Our services shall be provided as they are available and to the maximum limit permitted by law and the platform shall relieve itself of the legal liability for all the professional or personal acts and the activities done via the platform.

Section 15: Cancellation of Orders

The orders shall be cancelled in some cases as follows:

1. The consent of the customer and the service provider to the cancellation of the order.

2. The cancellation of the order on the part of the customer due to the lack of answer of the service provider, his non communication with the customer for a long period of time or his breach of the agreement concluded between them.

3. The cancellation of the order on the part of the service provider due to the unclearness of the orders of the customer, the sudden change of his orders or his breach of the agreement concluded between them.

4. The cancellation of the orders due to making indecent personal acts.

6. The administration of the platform shall be entitled to review all the cancelled orders and to collect the fees of the platform or to return them to the parties according to our vision.

Section 16: List of Breaches

Your commission of any of the following acts shall be deemed to be a breach that results in the temporary or permanent suspension of your account:

1. The illegal or inappropriate use of the platform “Maatloob”.

2. Registration with us in more than one account. In this case, the platform “Maatloob” shall suspend all the accounts.

3. The use by more than are one person of an account of one user whether it is the account of the customer or the account of the service provider.

4. The registration with untrue data deceitful data or data connected with another person whether this is done without his consent or the use of untrue image or an image of third parties.

5. The use of words that lead to misleading as for the user name such as the use of the word: Maatloob, professional, certified, trustworthy, or other names of services such as: delivery, legal profession, translation, marketing, articles, etc.

6. Causing harms to the website “Maatloob.com” and the application “Maatloob” or their users in any way.

7. Publishing the content of messages with it text, files, attachments and the other contents unavailable to other than the parties to the message.

8. Publishing the messages of communication with the technical support of the platform “Maatloob”.

9. The use of the service of messages and chatting for purposes other than the ones determined such as using it for the purpose of external communication, the provision of services for free, its use for a service other than the one ordered by the customer or for purposes of exchanging the services instead of the provision of purchase orders.

10. Purchase of services for purposes of positive assessment and in this case, the account of the customer and the service provider shall be suspended.

11. Purchase of services for purposes of negative assessment, and in this case the account of the customer shall be suspended and the assessment shall be deleted.

12. The agreement by the service provider and the customer on the performance of illegal services.

13. The delivery of the service to the customer and getting the amount connected with the project without the full performance of the service.

14. The use of illegal payment method or, non-approved or stolen one.

15. The attempted deception to the platform “Maatloob”, its users or third parties.

16. The sale of the registered accounts in the platform “Maatloob” or any accounts registered in other websites, applications, platforms or stores.

17. Request for communication or dealing outside the platform “Maatloob” or the agreement thereupon.

18. Placing, publishing or sending any means of communication such as the mobile phone No, e-mail address or through the pages of the websites, the comments or messages.

19. Carrying out the role of intermediary between the service provider and the customer and getting money from the customer and giving it to the service provider in this case the platform “Maatloob” shall suspend all the accounts participating in this process.

20. doing a wrong to any body, person, institution, entity, state, organization, culture, the customs of peoples, religions, or the other wrongs.

21. Publishing or transmitting the content of spam through the services of “Maatloob”, messages or comments.

22. Publishing the service more than once even if the title of the service has changed.

23. The deletion of the service due to the negative assessments obtained by the service provider.

24. The cancellation of the service by the service provider or the customer due to non-convincing or vague reasons.

25. The sale of illegal, stolen or limited products via the platform “Maatloob”.

26. Publicizing the service via Adwards, the use of proxy services or VPN services to change IP address, the places of the existence of the user, the development of software for controlling the account, the development or use of software administering the accounts or the entry of the platform “Maatloob”.

27. In addition to the above, the non-compliance with the terms and conditions shall be deemed to be a breach required to be sanctioned as the platform “Maatloob” deems necessary to be imposed on the breaching person for ensuring the good operation of the platform.

Section 17: Policy of Content

1. The content must be accurate and describe the service required as well as including all the details desired by the customer to be performed by the service provider.

2. The content must be connected with the user and must not be copied from another website or application or connected with third parties.

3. The content must be legal and must not contain any breach of the terms and conditions of the platform “Maatloob”.

4. The platform “Maatloob” shall entitled to delete any content in contravention of the terms and conditions without having recourse to the user.

5. The customer shall reserve the ownership of any content he has received from the service provider and this includes the intellectual property rights, copyrights and rights of trademarks.

6. The platform administration shall reserve the right to oversee any content entered by the service provider or the customer and this shall not be an obligation on it where it is difficult to oversee all the contents added to the platform. Thus, the platform shall reserve the right (without being bound by that) to delete, remove or edit any materials or contents entered to the platform and they are in contravention of the terms and conditions of the platform without having to get the consent of the user.

Section 18: Management of Orders

1. The service order shall be submitted by the customer and the service providers shall submit the offers connected with the service ordered by the customer. The customer compares among the prices determined by the service providers and what is provided by the service provider in return for the price he has determined.

2. The customer selects the price suitable to him and this means the selection of the service provider to perform the order and the order status will be transformed into being performed.

3. All the correspondence must be evidenced in the service application to reserve the rights of the two parties and the platform shall not admit any external correspondence between the parties.

4. The service provider shall perform the work according to the conditions and specifications specified by the customer then he delivers the service to the customer and the customer has to review it.

5. After the review by the customer of the service and the service provider shall give notice of the competition of work and the delivery of the order in a final way.

6. The customer can assess the service provided by the service provider whether the assessment is positive or negative.

7. In case the order has been cancelled for any reason by the customer or the service provider or under this agreement before the commencement of the performance of the service and the reason for the cancellation is persuasive to the platform, it shall return the payments and fees to the parties. But in case the reason for cancellation isn’t persuasive to the administration of the platform, the order fees not be returned or these fees shall remain a debt for the parties till they are paid off.

8. In case of the order cancellation, the platform might determine to return the funds of the order to the wallet of the user or to return the order in the same payment method used for the performance of payments via the platform.

Section 19: Sanctions

1. The platform shall be entitled to suspend the account of the user in breach temporarily or permanently in case of the commission by the user of any of the breaches referred to in “List of Breaches”

2. In case of the notification by the service provider on the suspension of providing any of the services to the customer and the non-compliance by the service provider therewith, the platform shall cancel the order and deduct the service amount from the account of the service provider.

3. In case of the illegal provision of the service to the customer or the unsatisfactory provision and the complaint by the customer of the service, the platform administration shall investigate the complaint of the customer and take the appropriate decision in view of the complaint according to the policy of complaints.

Section 20: Work Partners

1. The platform might enter into any agreements with any other parties for the performance or provision of services and we might attempt the involvement of the service providers in the provision of services with us and the service provider who agrees on the performance of such works acknowledges the right of the platform and the trading partner to sell the services provided to third parties in return for additional fees without having to require the consent of the service provider.

2. The work partners might require the consent to the service providers who provide the acts or require certain qualifications and the platform might assist the work partners in finding the appropriately qualified service providers and the platform shall not provide any warranties that it will nominate all or some of the appropriately qualified service providers to the work partners.

3. The work partners might require the service providers to conclude a service provision contract before the commencement of the performance of the services.

4. In case of the acceptance by the service provider to perform work with the work partner, he shall be bound by:

·     The provision of services according to the contract executed between the service provider and the company ordering the service.

·     In case of a contradiction by the contract with the terms of this agreement, the terms of the contract shall prevail.

·     In case of the inexistence of a contract, this means that the parties have agreed on the performance of the terms of this agreement in connection with the service ordered.

Section 21: Payment Services Providers

1. The platform shall use the payment service provider for operating the payment account of the user.

2. In case we change the service provider contracted with, we might modify or add any conditions to this agreement.

Section 22: Cautions

1. The platform might send cautions to you from time to another in relation to matters connected with management of orders or in case the matter so requires and we will send cautions to the e-mail you provided us with while registering your account in the platform.

2. In case of making a decision on the temporary or permanent suspension of your account, we will send you a caution via your e-mail you provided us with while registering.

Section 23: Assessments

The customer and the service provider shall be entitled to assess each other after the completion of the task and the assessments shall be subject to the following conditions:

1. The assessment must be objective and expressing the service that has been provided and its purpose shall not be doing wrong to the service provider/customer or paying him a complement.

2. The customer must use the appropriate and decent words as regards the assessment and also the service provider must assess in an appropriate way and in decent words.

3. The assessment expresses the point of view of the customer/service provider. Thus, the platform shall not warrant the precision or validity of the assessments of the customer/service provider.

4. The assessment is owned by the customer/service provider. Thus, the platform shall not intervene in deleting the assessment unless it breaches the terms and conditions of the platform “Maatloob”.

5. The service provider/customer shall be entitled to contact us in view of any abusive comment and platform administration shall delete the comment.

Section 24: Intellectual Property Rights

1. The platform “Maatloob” shall reserve its intellectual property rights connected with the website and the application with their elements and contents and this includes any (data, information, images, marks, manuscripts, symbols, letters, logos, videos, graphs).

2. The platform shall reserve its intellectual property rights in connection with all the elements of the platform and its contents and nobody shall be entitled to infringe the rights of the platform and this includes the prohibition from imitation, copy, modification or collecting any data or contents related to us.

3. The platform “Maatloob” shall be entitled to publish the content of the user and to place the logo “Maatloob” on it. Also, the user expressly agrees on being bound by the notices of the copyright which appears on its pages.

4. “Maatloob” and “Maatloob.com” are trademarks and service marks related to us and may not be used without having recourse to us and they may not be imitated, plagiarized, stolen or modified as well as not performing any acts in respect therewith without obtaining our consent.

5. The platform shall be entitled to publish its services under any subsidiary trademark connected with us.

6. We shall reserve all our intellectual property rights including the copyright and trademarks under the laws of protection on national and international intellectual property rights as well as the international agreements such as TRIPS Agreement and Berne Convention.

Section 25: Contacts

1. The platform “Maatloob” shall be entitled to contact you via the contact information you provided in view of your account and our various services.

2. You agree to be contacted by the platform “Maatloob” and the registration of your account in the platform shall be deemed to be an express consent by you to receiving contact by us.

3. In case you don’t desire to have contacts by the platform “Maatloob”, you have to give us notice thereof and we will suspend contacting you. But this might mean the full suspension of our services or some of our services to which you subscribe.

Section 26: Notices

1. We shall publish the notices desired by the platform “Maatloob” to be given to you via the platform or e-mail registered with us and you are presumed to have known of them once they are published or sent.

2. Any notices desired by the user to be given to the platform shall be given via our means of communication or through contacting the technical support of the platform.

Section 27: Compensations

1. The platform “Maatloob” shall not provide any types of compensations in cash or in kind in case any loss resulting from any service has been caused to you as a consequence of the service you obtained from the platform or you provided via the platform.

2. In case of your breach of our terms and conditions as well as causing harm by you to the platform “Maatloob”, we may impose fines and compensations on you in proportion to the damages caused to us and in this case we shall be entitled to deduct these fines and compensations from your credit available in the platform.

Section 28: Legal Liability

1. The user only shall be legally liable in case of his breach of the terms and conditions or any other laws in force without any legal or joint liability of the platform “Maatloob”.

2. The injured party by the users of the platform shall be entitled to have directly recourse against him without have recourse against the platform in any way. Services are provided by the services providers and customers only benefits from them and our role shall be limited to connecting between the parties.

3. The platform shall not incur any legal liability in case of the temporary or permanent suspension of the service of the website and the application as well as their malfunction on your device.

4. The platform shall not incur any legal liability for any content provided via the platform and it shall be the liability of the publisher of the content only.

5. The platform shall not incur any legal liability for any service illegally provided or in a way that does not match with the terms and conditions.

6. The platform shall not incur any legal liability in case of violating any of the intellectual property rights of the users of the platform or of third parties and the full liability shall lie on the perpetrator of the illegal act.

7. The platform shall not incur any legal liability in case of violating of the data or the privacy rights of the users of the platform or of third parties and the full liability shall lie on the perpetrator of the illegal act.

8. In case of the request by government authorities of the help as for revealing any crimes or illegal activities, the platform shall help them in a way that ensure the application of the law to the party in breach and in a way that relieves us of the liability for any illegal acts committed via the platform.

Section 29: Modifications and Cancellation

1. The platform shall be entitled to modify the terms and conditions, add any new terms or delete any existing ones and in this case, we update “Las Update” at the top of this document.

2. The platform shall be entitled to delete, modify any services or change the form of the platform, the method of administering it as well as changing its name or any content provided via this platform.

3. The modifications or the cancellation shall not require the consent of the user and this shall be done by the sole will of the platform and shall be directly applied. Thus, you have to have access to this document periodically.

4. In case you notice the existence of unclear terms or paragraphs or that they involve any errors, we hope that you inform us thereof and we will contact you to interpret any vagueness or correct any errors.

Section 30: Termination

1. The platform shall be entitled to terminate the account of the user or this agreement at any time and termination shall not affect any contracts concluded between the customer and the service provider or between the work partners and the service provider. Also, the services of third parties shall be subject to the terms and conditions they have agreed upon.

2. In case your account is terminated by the platform, you shall not be entitled to register once more in the platform except after obtaining an express consent from us.

3. In case of termination of this agreement, all the legal effects resulting from it shall apply at the time of its effectiveness. Also, the terms connected with the fees and the limited liability as well as the determination of the legal and judicial jurisdiction shall be in effect vis a vis the user even after the termination or expiry of this agreement.

Section 31: Settlement of Disputes

1. The users of the platform shall undertake to attempt the amicable settlement of any dispute arising between them. In case of not reaching a satisfactory resolution to the parties, they shall be entitled or either party shall be entitled to contact us as regards the problem and to present the information that proves his claims.

2. You know and agree that the resolution of any dispute between the users of the platform shall fall within the jurisdiction of the platform “Maatloob” and its decision shall be rendered based on the information submitted by the parties.

3. In case of the dissatisfaction by the customer in connection with the service provided, he can contact the administration of the platform “Maatloob” and present the problem and the platform will collect the information from the customer and the service provider and review the correspondence then render its decision in relation to the complaint.

4. The decision of the platform shall be rendered whether to confirm the service, to cancel the service or to confirm partially the services.

5. In case of the dissatisfaction by the parties in connection with the decision rendered by the platform for resolving the dispute, they shall be entitled to resort to the court having jurisdiction to resolve the dispute.

6. The platform makes available the service of providing a third party of resolving the dispute at the request of the parties who shall incur the costs of the third party that resolves the dispute.

7. In case the platform has provided information about the other parties to the dispute to one of the users, this user shall be fully liable for maintaining the confidentiality of this data and shall incur the legal liability in case of using it in contravention of the provisions of this agreement.

Section 32: Law and Competent Courts

1. This agreement shall be governed by the laws in force in the state in which the platform is used.

2. Judiciary in the state in which the platform is used shall have jurisdiction in connection with any dispute that might arise from the interpretation or the implementation of the provisions of this agreement.

3. In case any of the provisions hereof is not in force is not legal or enforceable, the legality and enforceability of the other provisions hall not be affected by this provision.

Section 33: Language

The main language of the agreement of the use of Platform “Maatloob” shall be the main language used by the state in which platform “Maatloob” has been used. In case of the translation of this agreement and the contradiction of any of its translated texts with the original text, the texts written herein shall prevail and the texts in contravention shall be excluded.

Terms and Conditions

Welcome to Platform “Maatloob”.

 International Maatloob Company provides the platform “Maatloob” as an online platform that is an intermediary between the services provides on one hand and the customers on the other hand where it allows the customers to communicate with the service providers registered in the platform and to benefit from their service according to the following terms and conditions: 

Section 1: Definitions

Section 2: Our Services

Section 3: Legal limits of Our Services

Section 4: E. Contract

Section 5: Consent and Legal Capacity

Section 6: Registration of Account

Section 7: Documentation of Account

Section 8: Policy of Accepted Use

Section 9: Pricing Services

Section 10: Fees

Section 11: Wallet

Section 12: Commission and Payment

Section 13: Policy of Services

Section 14: Warranties

Section 15: Cancellation of Orders

Section 16: List of Breaches

Section 17: Policy of Content

Section 18: Management of Orders

Section 19: Sanctions

Section 20: Work Partners

Section 21: Payment Services Providers

Section 22: Cautions

Section 23: Assessments

Section 24: Intellectual Property Rights

Section 25: Contacts

Section 26: Notices

Section 27: Compensations

Section 28: Legal Liability

Section 29: Modifications and Cancellation

Section 30: Termination

Section 31: Settlement of Disputes

Section 32: Law and Competent Courts

Section 33: Language

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Section 1: Definitions

In this agreement unless otherwise determined by the context, the following terms shall have meanings referred to.

“Maatloob”, “Platform”, “We”, “Us” or “Our”: shall refer to the website “Maatloob.com” and the application “Maatloob” as well as the International Maatloob Company as a trade mark in more than one country.

“User”, “You” or “Your”: shall refer to the person who visits, uses or orders the services via the platform.

“Customer” shall refer to each person ordering services from the services providers via the platform.

“Service Provider” shall refer to each person registered in the platform for providing services to customers.

“Service” shall refer to the service ordered by the customer via the platform.

“Content” shall refer to all the information, data, images, attached files, pictures, videos, numbers, symbols, letters and all the contents made available by the platform, the user or us.

“Agreement” shall refer to this document with its terms and conditions, the privacy policy, all policies of providing services, all complementary, agreements and policies to your agreement with us.

Section 2: Our Services

1. The platform allows the customer to open a service order via the platform for ordering the service he wants and which must match with these terms and conditions and the service provider can show his offer in connection with the customer’s project.

2. The platform allows the customer to browse the personal and to have access to their assessments as well as communicating with them via messages, chatting and trading off in relation to all the offers shown and to select the most appropriate to him.

3. The platform allows the customer and the service provider to have an electronic wallet through which the customer can charge his credit in the platform and keep this credit for buying the services via the platform. Also, the service provider can keep his profits until he applies for withdrawing them.

Section 3: Legal limits of Our Services

1. The platform carries out the role of an intermediary between the customer on one hand and the service provider on the other hand, enables the service provider to show the offers, achieves the communication process and connects the parties as well as reserving their financial rights.

2. The platform doesn’t interfere with the provision of services in any way and this shall be the responsibility of the service provider only and also it doesn’t interfere with the determination of the customer’s orders and this shall be the responsibility of the customer only. The platform shall not incur any legal liability connected with the order or the provision of the service.

3. The platform shall not be dealt with as a publisher of any content published by the users via the platform and the publisher only shall incur the legal liability in view of the content provided by him via the platform and the platform makes available the service or reporting the content to relieve itself of the legal liability.

4. The technical services of the platform might be unavailable from time to another and they might work on some devices and might not work on the other ones. Thus, the user shall relieve us of any legal liability arising from not working in a temporary or permanent way or not supporting them by some devices.

Section 4: E. Contract

1. This agreement shall be deemed as an e- contract with all its terms and elements and it shall be enforceable vis a vis all the parties. Either party may not relieve himself of its legal effects. Your use of the platform or order of services via this platform shall be considered as an acceptance by you of this agreement and as an electronic signature of it.

2. The provisions of this agreement shall be divisible. In case one provision herein is deemed to be unfit to apply, this provision shall be excluded and the remaining provisions shall be enforceable against all the users of the platform.

3. The platform shall be entitled to assign this agreement to any other bodies or parties without having to take your consent. This means that all our rights and obligations shall be deemed to have been assigned to the assignee. In this case, the user shall remain to be bound by the terms herein.

4. This agreement contains all the terms and conditions that regulate the legal relationship between the platform on one hand and all the users of the application on the other hand. In case of the wish by the user to inquire any term herein, he has to communicate with us and we will give him clear answers to all inquires he has.

5. An electronic contract of services shall be concluded between the customer and the service provider. The offer provided by the service provider shall be deemed to be a legal offer and the acceptance by the customer of the offer shall be deemed to be a legal acceptance that forms the contract and the customer and the service provider shall be its parties who shall incur all its legal effects without any legal liability of the platform.

Section 5: Consent and Legal Capacity

You declare that you have the legal capacity necessary for the conclusion of this agreement and the consent to this agreement and you have the full legal authorities that are not restricted according to the following conditions:

1. It shall be stipulated as for the user of the platform “Maatloob” to be 18 years old or more and to have the legal capacity necessary for the conclusion of the contracts and not to have any of the impediments of capacity and we shall not be responsible for verifying the capacity of any user of the platform.

2. You declare that under your consent to the conclusion of this agreement, you shall not rely or depend on any promises, warranties or other emphasis by or on behalf of the platform “Maatloob” except what is provided for in this agreement.

Section 6: Registration of Account

The platform “Maatloob” makes available two types of accounts: Customer’s account and service provider’s account and the members shall be bound by the rules required in view of the account.

1. The use of the word “Maatloob” shall be prohibited to be in the account name and also shall be prohibited to be placed on the account profile.

2. The user shall get away from using any deceitful or misleading names.

3. The user shall provide us with the data of the account registration that might involve inter alia (name, address, e-mail, mobile phone No).

4. All the information you disclose shall be true, updated, correct, expressing yourself and matching with what is required in the registration form had by us.

5. The platform “Maatloob” shall be entitled to delete any accounts for a long time.

6. We shall be entitled to suspend your account at any time or to terminate it according to our vision in case we have doubts in connection of the existence of activities in contraction of this agreement or laws in force or causing any problems via the platform.

Section 7: Documentation of Account

1. Platform “Maatloob” will require from you at any time whether while registering or after it or after the suspension of your account to document your account had by us and you shall be bound in this case to provide all the official documents we require as well as adding your personal profile and fulfilling all the procedures required by the platform for verifying the ownership of the documents.

2. You agree that the services of documenting the account and verifying the identity might not be fully accurate because the information and data are provided by the user or the services of verifying identity are provided by other parties.

3. The platform shall be entitled to modify the services of documenting the account and verifying the identity at anytime.

4. The platform grants the services providers marks or ranks based on the number of services and assessments and these marks shall not mean a recommendation on the part of the platform or any warranty of the quality of the services. Thus, you have to make sure of the capability of the service provider to fulfill by yourself.

5. You shall be licensed by the platform only to use the services of documenting the accounts, marks and ranks in any other sites or applications or before any other bodies.

6. In case of documenting the account or issuing a mark or rank in a wrong way, the platform shall be entitled to with draw them and also shall be entitled to do so in case they have been granted based on misleading or wrong information on the part of the user.

Section 8: Policy of Accepted Use

The user can have access to the platform “Maatloob” at any time and the user shall be bound by our policy of accepted use.

1. The user shall be bound by the provisions herein including the terms and conditions as well as the privacy policy and by the provisions of the laws in force. In case the laws of your country prevent you from using our services or contradict with them or our terms and conditions, you have to stop using immediately our services.

2. The user shall legally use the services of the platform “Maatloob” and shall not create, make up or cause legal problems to the platform or any of its users.

3. The user shall not misuse specially the messages and chatting and shall not send any messages containing bad words or a wrong to another user or third parties.

4. The user (whether the service orderer or the service provider) shall not publish or send any of his means of communications except after accepting the offer submitted and assigning the task by the other party. The breach of this obligation shall be deemed to be an express breach of the use policy and it shall expose the account holder to some actions that might be taken by the platform “Maatloob” inter alia as follows:

·     Deleting the message containing the means of communications.

·     Deleting the required task.

·     Freezing temporarily or permanently the used account.

·     Reducing one of the assessment stars for the account holder.

·     The platform administration might levy a financial penalty on the account holder upon wishing to activate it once more after taking the promise required from him.

5. The user shall enter true data in the platform which expresses him and he shall be bound to update it in case of necessary change.

6. The user shall maintain the confidentiality of the data of his account in the platform and he shall be bound not to disclose his password to third parties and the user shall be fully liable for any use or activity done via his account.

7. The user shall provide the services by himself and he shall be prohibited from subleasing the account or allowing third parties to provide any services via his account.

8. The user shall notify us in case of discovering any activity or services that are unlawful in order for the platform to be able to take all the actions necessary for maintaining the platform and the users.

9. In all cases, the user shall be bound to follow all the instructions issued by the platform and he shall be bound to fulfill them and in case of breaching them, the platform shall be entitled to suspend temporarily or permanently his membership.

10. The user shall not be entitled to connect the platform with any acts he does or with promoting himself as one of our partners or representatives.

Section 9: Pricing Services

Upon showing the service required by the customer, the service provider shall submit his offer in connection with the project that is to be fulfilled and the service provider shall be at liberty to add the service price to his offer except when the customer has determined the maximum and minimum limit of the service price. Here, the service provider shall be bound that the price submitted by him is not less than or more than the minimum and maximum limit determined by the customer.

Section 10: Fees

1. The using fee of the platform shall be collected in a form of a commission collected according to the payment policy.

2. The platform shall provide the accounts to the customers and service providers for free and there shall be no fees in relation to the publication and the fees and the commission shall be collected from the customer and the service provider in case the bid becomes the service provider’s.

3. The customer shall incur the value added tax in case it is levied on the services he benefits from via the platform.

4. The customer and the service provider shall incur all banking fees and changes of payments as well as any other administrative expenses levied on the transfer or receipt of funds via the platform.

Section 11: Wallet

1. The customer can change his credit in the wallet he has in the platform and in this case he shall be bound to authenticate the electronic payment method used for charging the account and providing its ownership. In case the customer couldn’t do so, the platform shall return his funds and he will not be able to submit the service applications.

2. The customer can use his credit in the wallet for buying the services via the platform.

3. The wallet credit shall be fit for use within 12 months from the date of adding the credit to the user’s account, the date of buying or any expiry date determined by the law (connected with any legislative requirements determining otherwise).

4. The customer can not recover his credit in the wallet once more, exchange, recharge or transfer it to another account.

5. The platform might return the credit of the customer in cases provided for herein or any cases provided for in any legislations in force or in case the credit is lesser than the minimum limit of the value of the services required or in case of determining the maximum limit of the value of credit or discount.

6. The platform will not accept to deal with the promotion vouchers, distributed symbols or those being circulated and they shall be unfit for use and they shall be refused or cancelled.

7. The platform shall not accept and might refuse or cancel any credit in the wallet in case the payment method has not been authenticated or it has been used for purposes in contravention of the provisions herein or in case of the acts of forgery, deception or the other illegal acts.

8. The platform shall be entitled in case of any illegal or deceptive activity in general to report it to the competent authorities for enforcing the relevant law.

9. The platform shall be entitled to levy any additional value on the credit in the wallet and it shall not be recovered until the expiry date of using the credit or canceling it by the platform.

Section 12: Commission and Payment

1. The platform shall get a commission in connection with each order that has been done via the platform that shall determine the percentage of commission in relation to each order per se and the customer and the service provider shall be informed of the percentage of commission determined for the customer.

2. The commission determined for the customer shall be deducted from his credit in the wallet and the commission determined for the service provider shall be deducted from his profits from fulfilling the order.

3. In case the fulfillment of the service requires some costs fro completing the performance of the services, the cost incurred shall not be included in the calculation of any fees.

4. The fees of the service shall not include any fees or costs of third parties and these costs shall be subject to the agreement by the user with the third party.

5. After the performance by the service provider of the order and the receipt by the customer of it, the amount shall be transferred from the wallet of the customer to the wallet of the service provider and the platform shall transfer the dues of the service provider weekly or according to the plan of transfers followed by the platform.

6. In case of suspended accounts, the platform enable the service providers after ascertaining the lawfulness of the transactions done via the account to withdraw their profits within 60 days from the date of suspending the account.

7. You have to comply with the tax, legal and regulating obligations in relation to any payments done via the platform.

8. All the amounts and fees due to the platform shall be irrevocable and non-refundable except any cases determined or agreed upon by the platform.

9. In case of including a new service in the platform, the fees applied to this service shall be paid from the launch of the service.

10. The platform shall be entitled to take any suitable actions against any account registered in it to obtain all its financial rights.

Section 13: Policy of Services

The services ordered by the customer via the platform shall be subject to the following policy:

1. The service required must be legal and doesn’t conflict with the terms and conditions of the platform “Maatloob”.

2. The service must be what could be online agreed upon and performed in the way agreed upon between the customer and the service provider.

3. The service must be possible to be performed and mustn’t be impossible for any reason.

4. The services must be written in the language used in the application and in a clear and precise way.

5. The service mustn’t be copied from other persons.

6. Certain types of services shall be prohibited:

·     The services in contravention of Islamic law.

·     Sale of real states.

·     Low quality services.

·     Sale of online websites and pages.

·     Activation software and files.

·     Political, religious or sect related services.

·     Services connected with other parties in case they conflict with the conditions of these parties.

·     Services of providing religious fatwa.

·     Services of charging credit.

·     Services of regular or permanent subscriptions.

·     Services of financial transfers.

·     Services of crating accounts in games.

·     Services of intermediary as for purchasing from websites, applications or stores.

·     Services of redrafting the content of all types.

·     Services of copying the content and republishing it.

·     Services of collecting the scientific data without its sources.

·     Services of hosting or booking it.

·     Services of subscription to the internet.

·     Services of taking vote in connection with the competitions and the other competitive acts.

·     Services of hierarchy marketing or marketing in illegal way.

·     Spam messages and windows.

·     Services of advertising on suspicious websites and web pages.

·     Services of promoting in relation to persons and companies.

·     Services that are performed via software and in an automatic way without being performed by the service provider himself.

·     Forex services.

·     Interpretation of dreams, climination of magic, intermediary as for marriage.

·     Medical and pharmaceutical services.

·     Piracy and penetration courses.

·     Unclear or vague services.

·     Services of preparing the research for students, scientific dissertations and draft research.

·     Commission marketing to other websites or applications.

·     The services that require personal information that can’t be revealed such as the data of bank accounts, the full name and phone No.

·     Services of activating the accounts.

·     Any service that requires the dealing from outside the platform “Maatloob”.

7. The service required must be specific where it becomes easy to determine the volume of the work that is required to be done.

8. The period of the service provision must be determined where it is known when work is performed while consenting to the offer presented by the service provider.

9. The services required must be clear and does not contain any vague or inaccurate words or phrases that contain more than one meaning.

10. The services title must not be overstated and the non-repetition of the description or the use of symbols and forms.

11. The image in contravention of Islamic law must not be used.

12. The image of low quality or unclear image must not be used.

13. There must not be means of communication in the service order.

14. The service must not be ordered more than one time for the purpose of benefiting from the advantages made available by the platform “Maatloob” to the accounts such as the promotion of the account in case he purchases or fulfils a certain number of services.

15. The service provider shall not be entitled to impose any additional rights after the commencement of the performance of the service related to the customer and he shall be bound to perform the service according to the conditions agreed upon.

16. The provision of a certain service might require the determination of your location or the service might rely on the map. In this case, you shall be bound to reveal your location.

17. In case you are a service provider, you must have the right to provide the services according to the provisions of the laws applied to the region in which the service will be provided.

18. The service provider shall be bound not to assign the service to another service provider or to authorize third parties to perform it for a price or not.

19. The customer shall not be entitled to levy certain fees on the orders provided by him via the platform. Nevertheless, the parties shall be entitled to modify the prices agreed upon via the platform.

20. You shall not be entitled to ask for payment outside the platform and payment shall be made according to the system applied by the platform.

21. In case the service provider agrees on the payment of some costs of providing the service such as tools, equipment or items, the service provider only shall be responsible for these items and their quality and he must not consent to the provision of this service except he has made sure that the price cover its cost.

Section 14: Warranties

1. The platform shall not incur any legal liability in respect with the service required via the platform and the platform shall not provide any warranties in connection with the description of the services or their provision or the quality of the final work provided by the service provider.

2. The customer deals with the service provider under his personal liability without the provision by the platform of any warranties as regards the professionalism of the service provider, his previous experience or the truth of the identifying information he gave about himself.

3. The platform shall not provide any warranties that the user is the person he claims and the platform will not verify the personality of all the users in a complete way.

4. The platform shall not warrant that the services provided satisfy all the expectations of the customer or that the service will be satisfactory to the customer in a complete way.

5. The platform shall not warrant that the information provided via the platform will be accurate, true and updated and the user must verify the available information by himself.

6. Our services shall be provided as they are available and to the maximum limit permitted by law and the platform shall relieve itself of the legal liability for all the professional or personal acts and the activities done via the platform.

Section 15: Cancellation of Orders

The orders shall be cancelled in some cases as follows:

1. The consent of the customer and the service provider to the cancellation of the order.

2. The cancellation of the order on the part of the customer due to the lack of answer of the service provider, his non communication with the customer for a long period of time or his breach of the agreement concluded between them.

3. The cancellation of the order on the part of the service provider due to the unclearness of the orders of the customer, the sudden change of his orders or his breach of the agreement concluded between them.

4. The cancellation of the orders due to making indecent personal acts.

6. The administration of the platform shall be entitled to review all the cancelled orders and to collect the fees of the platform or to return them to the parties according to our vision.

Section 16: List of Breaches

Your commission of any of the following acts shall be deemed to be a breach that results in the temporary or permanent suspension of your account:

1. The illegal or inappropriate use of the platform “Maatloob”.

2. Registration with us in more than one account. In this case, the platform “Maatloob” shall suspend all the accounts.

3. The use by more than are one person of an account of one user whether it is the account of the customer or the account of the service provider.

4. The registration with untrue data deceitful data or data connected with another person whether this is done without his consent or the use of untrue image or an image of third parties.

5. The use of words that lead to misleading as for the user name such as the use of the word: Maatloob, professional, certified, trustworthy, or other names of services such as: delivery, legal profession, translation, marketing, articles, etc.

6. Causing harms to the website “Maatloob.com” and the application “Maatloob” or their users in any way.

7. Publishing the content of messages with it text, files, attachments and the other contents unavailable to other than the parties to the message.

8. Publishing the messages of communication with the technical support of the platform “Maatloob”.

9. The use of the service of messages and chatting for purposes other than the ones determined such as using it for the purpose of external communication, the provision of services for free, its use for a service other than the one ordered by the customer or for purposes of exchanging the services instead of the provision of purchase orders.

10. Purchase of services for purposes of positive assessment and in this case, the account of the customer and the service provider shall be suspended.

11. Purchase of services for purposes of negative assessment, and in this case the account of the customer shall be suspended and the assessment shall be deleted.

12. The agreement by the service provider and the customer on the performance of illegal services.

13. The delivery of the service to the customer and getting the amount connected with the project without the full performance of the service.

14. The use of illegal payment method or, non-approved or stolen one.

15. The attempted deception to the platform “Maatloob”, its users or third parties.

16. The sale of the registered accounts in the platform “Maatloob” or any accounts registered in other websites, applications, platforms or stores.

17. Request for communication or dealing outside the platform “Maatloob” or the agreement thereupon.

18. Placing, publishing or sending any means of communication such as the mobile phone No, e-mail address or through the pages of the websites, the comments or messages.

19. Carrying out the role of intermediary between the service provider and the customer and getting money from the customer and giving it to the service provider in this case the platform “Maatloob” shall suspend all the accounts participating in this process.

20. doing a wrong to any body, person, institution, entity, state, organization, culture, the customs of peoples, religions, or the other wrongs.

21. Publishing or transmitting the content of spam through the services of “Maatloob”, messages or comments.

22. Publishing the service more than once even if the title of the service has changed.

23. The deletion of the service due to the negative assessments obtained by the service provider.

24. The cancellation of the service by the service provider or the customer due to non-convincing or vague reasons.

25. The sale of illegal, stolen or limited products via the platform “Maatloob”.

26. Publicizing the service via Adwards, the use of proxy services or VPN services to change IP address, the places of the existence of the user, the development of software for controlling the account, the development or use of software administering the accounts or the entry of the platform “Maatloob”.

27. In addition to the above, the non-compliance with the terms and conditions shall be deemed to be a breach required to be sanctioned as the platform “Maatloob” deems necessary to be imposed on the breaching person for ensuring the good operation of the platform.

Section 17: Policy of Content

1. The content must be accurate and describe the service required as well as including all the details desired by the customer to be performed by the service provider.

2. The content must be connected with the user and must not be copied from another website or application or connected with third parties.

3. The content must be legal and must not contain any breach of the terms and conditions of the platform “Maatloob”.

4. The platform “Maatloob” shall entitled to delete any content in contravention of the terms and conditions without having recourse to the user.

5. The customer shall reserve the ownership of any content he has received from the service provider and this includes the intellectual property rights, copyrights and rights of trademarks.

6. The platform administration shall reserve the right to oversee any content entered by the service provider or the customer and this shall not be an obligation on it where it is difficult to oversee all the contents added to the platform. Thus, the platform shall reserve the right (without being bound by that) to delete, remove or edit any materials or contents entered to the platform and they are in contravention of the terms and conditions of the platform without having to get the consent of the user.

Section 18: Management of Orders

1. The service order shall be submitted by the customer and the service providers shall submit the offers connected with the service ordered by the customer. The customer compares among the prices determined by the service providers and what is provided by the service provider in return for the price he has determined.

2. The customer selects the price suitable to him and this means the selection of the service provider to perform the order and the order status will be transformed into being performed.

3. All the correspondence must be evidenced in the service application to reserve the rights of the two parties and the platform shall not admit any external correspondence between the parties.

4. The service provider shall perform the work according to the conditions and specifications specified by the customer then he delivers the service to the customer and the customer has to review it.

5. After the review by the customer of the service and the service provider shall give notice of the competition of work and the delivery of the order in a final way.

6. The customer can assess the service provided by the service provider whether the assessment is positive or negative.

7. In case the order has been cancelled for any reason by the customer or the service provider or under this agreement before the commencement of the performance of the service and the reason for the cancellation is persuasive to the platform, it shall return the payments and fees to the parties. But in case the reason for cancellation isn’t persuasive to the administration of the platform, the order fees not be returned or these fees shall remain a debt for the parties till they are paid off.

8. In case of the order cancellation, the platform might determine to return the funds of the order to the wallet of the user or to return the order in the same payment method used for the performance of payments via the platform.

Section 19: Sanctions

1. The platform shall be entitled to suspend the account of the user in breach temporarily or permanently in case of the commission by the user of any of the breaches referred to in “List of Breaches”

2. In case of the notification by the service provider on the suspension of providing any of the services to the customer and the non-compliance by the service provider therewith, the platform shall cancel the order and deduct the service amount from the account of the service provider.

3. In case of the illegal provision of the service to the customer or the unsatisfactory provision and the complaint by the customer of the service, the platform administration shall investigate the complaint of the customer and take the appropriate decision in view of the complaint according to the policy of complaints.

Section 20: Work Partners

1. The platform might enter into any agreements with any other parties for the performance or provision of services and we might attempt the involvement of the service providers in the provision of services with us and the service provider who agrees on the performance of such works acknowledges the right of the platform and the trading partner to sell the services provided to third parties in return for additional fees without having to require the consent of the service provider.

2. The work partners might require the consent to the service providers who provide the acts or require certain qualifications and the platform might assist the work partners in finding the appropriately qualified service providers and the platform shall not provide any warranties that it will nominate all or some of the appropriately qualified service providers to the work partners.

3. The work partners might require the service providers to conclude a service provision contract before the commencement of the performance of the services.

4. In case of the acceptance by the service provider to perform work with the work partner, he shall be bound by:

·     The provision of services according to the contract executed between the service provider and the company ordering the service.

·     In case of a contradiction by the contract with the terms of this agreement, the terms of the contract shall prevail.

·     In case of the inexistence of a contract, this means that the parties have agreed on the performance of the terms of this agreement in connection with the service ordered.

Section 21: Payment Services Providers

1. The platform shall use the payment service provider for operating the payment account of the user.

2. In case we change the service provider contracted with, we might modify or add any conditions to this agreement.

Section 22: Cautions

1. The platform might send cautions to you from time to another in relation to matters connected with management of orders or in case the matter so requires and we will send cautions to the e-mail you provided us with while registering your account in the platform.

2. In case of making a decision on the temporary or permanent suspension of your account, we will send you a caution via your e-mail you provided us with while registering.

Section 23: Assessments

The customer and the service provider shall be entitled to assess each other after the completion of the task and the assessments shall be subject to the following conditions:

1. The assessment must be objective and expressing the service that has been provided and its purpose shall not be doing wrong to the service provider/customer or paying him a complement.

2. The customer must use the appropriate and decent words as regards the assessment and also the service provider must assess in an appropriate way and in decent words.

3. The assessment expresses the point of view of the customer/service provider. Thus, the platform shall not warrant the precision or validity of the assessments of the customer/service provider.

4. The assessment is owned by the customer/service provider. Thus, the platform shall not intervene in deleting the assessment unless it breaches the terms and conditions of the platform “Maatloob”.

5. The service provider/customer shall be entitled to contact us in view of any abusive comment and platform administration shall delete the comment.

Section 24: Intellectual Property Rights

1. The platform “Maatloob” shall reserve its intellectual property rights connected with the website and the application with their elements and contents and this includes any (data, information, images, marks, manuscripts, symbols, letters, logos, videos, graphs).

2. The platform shall reserve its intellectual property rights in connection with all the elements of the platform and its contents and nobody shall be entitled to infringe the rights of the platform and this includes the prohibition from imitation, copy, modification or collecting any data or contents related to us.

3. The platform “Maatloob” shall be entitled to publish the content of the user and to place the logo “Maatloob” on it. Also, the user expressly agrees on being bound by the notices of the copyright which appears on its pages.

4. “Maatloob” and “Maatloob.com” are trademarks and service marks related to us and may not be used without having recourse to us and they may not be imitated, plagiarized, stolen or modified as well as not performing any acts in respect therewith without obtaining our consent.

5. The platform shall be entitled to publish its services under any subsidiary trademark connected with us.

6. We shall reserve all our intellectual property rights including the copyright and trademarks under the laws of protection on national and international intellectual property rights as well as the international agreements such as TRIPS Agreement and Berne Convention.

Section 25: Contacts

1. The platform “Maatloob” shall be entitled to contact you via the contact information you provided in view of your account and our various services.

2. You agree to be contacted by the platform “Maatloob” and the registration of your account in the platform shall be deemed to be an express consent by you to receiving contact by us.

3. In case you don’t desire to have contacts by the platform “Maatloob”, you have to give us notice thereof and we will suspend contacting you. But this might mean the full suspension of our services or some of our services to which you subscribe.

Section 26: Notices

1. We shall publish the notices desired by the platform “Maatloob” to be given to you via the platform or e-mail registered with us and you are presumed to have known of them once they are published or sent.

2. Any notices desired by the user to be given to the platform shall be given via our means of communication or through contacting the technical support of the platform.

Section 27: Compensations

1. The platform “Maatloob” shall not provide any types of compensations in cash or in kind in case any loss resulting from any service has been caused to you as a consequence of the service you obtained from the platform or you provided via the platform.

2. In case of your breach of our terms and conditions as well as causing harm by you to the platform “Maatloob”, we may impose fines and compensations on you in proportion to the damages caused to us and in this case we shall be entitled to deduct these fines and compensations from your credit available in the platform.

Section 28: Legal Liability

1. The user only shall be legally liable in case of his breach of the terms and conditions or any other laws in force without any legal or joint liability of the platform “Maatloob”.

2. The injured party by the users of the platform shall be entitled to have directly recourse against him without have recourse against the platform in any way. Services are provided by the services providers and customers only benefits from them and our role shall be limited to connecting between the parties.

3. The platform shall not incur any legal liability in case of the temporary or permanent suspension of the service of the website and the application as well as their malfunction on your device.

4. The platform shall not incur any legal liability for any content provided via the platform and it shall be the liability of the publisher of the content only.

5. The platform shall not incur any legal liability for any service illegally provided or in a way that does not match with the terms and conditions.

6. The platform shall not incur any legal liability in case of violating any of the intellectual property rights of the users of the platform or of third parties and the full liability shall lie on the perpetrator of the illegal act.

7. The platform shall not incur any legal liability in case of violating of the data or the privacy rights of the users of the platform or of third parties and the full liability shall lie on the perpetrator of the illegal act.

8. In case of the request by government authorities of the help as for revealing any crimes or illegal activities, the platform shall help them in a way that ensure the application of the law to the party in breach and in a way that relieves us of the liability for any illegal acts committed via the platform.

Section 29: Modifications and Cancellation

1. The platform shall be entitled to modify the terms and conditions, add any new terms or delete any existing ones and in this case, we update “Las Update” at the top of this document.

2. The platform shall be entitled to delete, modify any services or change the form of the platform, the method of administering it as well as changing its name or any content provided via this platform.

3. The modifications or the cancellation shall not require the consent of the user and this shall be done by the sole will of the platform and shall be directly applied. Thus, you have to have access to this document periodically.

4. In case you notice the existence of unclear terms or paragraphs or that they involve any errors, we hope that you inform us thereof and we will contact you to interpret any vagueness or correct any errors.

Section 30: Termination

1. The platform shall be entitled to terminate the account of the user or this agreement at any time and termination shall not affect any contracts concluded between the customer and the service provider or between the work partners and the service provider. Also, the services of third parties shall be subject to the terms and conditions they have agreed upon.

2. In case your account is terminated by the platform, you shall not be entitled to register once more in the platform except after obtaining an express consent from us.

3. In case of termination of this agreement, all the legal effects resulting from it shall apply at the time of its effectiveness. Also, the terms connected with the fees and the limited liability as well as the determination of the legal and judicial jurisdiction shall be in effect vis a vis the user even after the termination or expiry of this agreement.

Section 31: Settlement of Disputes

1. The users of the platform shall undertake to attempt the amicable settlement of any dispute arising between them. In case of not reaching a satisfactory resolution to the parties, they shall be entitled or either party shall be entitled to contact us as regards the problem and to present the information that proves his claims.

2. You know and agree that the resolution of any dispute between the users of the platform shall fall within the jurisdiction of the platform “Maatloob” and its decision shall be rendered based on the information submitted by the parties.

3. In case of the dissatisfaction by the customer in connection with the service provided, he can contact the administration of the platform “Maatloob” and present the problem and the platform will collect the information from the customer and the service provider and review the correspondence then render its decision in relation to the complaint.

4. The decision of the platform shall be rendered whether to confirm the service, to cancel the service or to confirm partially the services.

5. In case of the dissatisfaction by the parties in connection with the decision rendered by the platform for resolving the dispute, they shall be entitled to resort to the court having jurisdiction to resolve the dispute.

6. The platform makes available the service of providing a third party of resolving the dispute at the request of the parties who shall incur the costs of the third party that resolves the dispute.

7. In case the platform has provided information about the other parties to the dispute to one of the users, this user shall be fully liable for maintaining the confidentiality of this data and shall incur the legal liability in case of using it in contravention of the provisions of this agreement.

Section 32: Law and Competent Courts

1. This agreement shall be governed by the laws in force in the state in which the platform is used.

2. Judiciary in the state in which the platform is used shall have jurisdiction in connection with any dispute that might arise from the interpretation or the implementation of the provisions of this agreement.

3. In case any of the provisions hereof is not in force is not legal or enforceable, the legality and enforceability of the other provisions hall not be affected by this provision.

Section 33: Language

The main language of the agreement of the use of Platform “Maatloob” shall be the main language used by the state in which platform “Maatloob” has been used. In case of the translation of this agreement and the contradiction of any of its translated texts with the original text, the texts written herein shall prevail and the texts in contravention shall be excluded.

Privacy policy

Last Updated: January 27, 2023

Introduction

Thanks for your trust in the Platform “Maatloob”.

Platform “Maatloob” attempts to protect your personal data. Thus, we have drafted this policy in order to clarify to our users the data we collect about the users and how we manage this data as well as the limits of its use and the obligations of the parties in connection with the privacy of their data.

This policy should be well-read before the use of the platform and the policy contains the following terms:

Section 1: Data provided to us by the user

Section 2: Data Collected by us about the user

Section 3: Keeping and Storing Data

Section 4: Safety of Data

Section 5: Cookies Policy

Section 6: Limits of Using Your Data

Section 7: Disclosure of Your Data

Section 8: Data Seen by Service Users About You

Section 9: Modifications

Section 10: Deleting your personal data & permanently deleting your account

Section 11: Contacting Us

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Section 1: Data provided to us by the user

The user shall provide us with some data via a platform “Maatloob”:

1. The data provided to us by the user (Customer, Service provider) while registering his account in the platform and this data includes (name, e-mail, mobile phone No, state, address, other contact details, date of birth, gender, credit card, account details, your current location, the location you wish to carry out the tasks in, occupation, practical expertise, CV, qualifications, education, skills, interests).

2. Make available an image or video clip to be connected with your identifier of the user.

3. Data of documenting the account which might include (national identity, personal profile, and passport).

4. Data of electronic payment which might include the bank account or the methods of electronic payment.

5. Data provided to us by the user while publishing services or assessments.

Section 2: Data Collected by us about the user

1. Data collected by the platform while resolving any dispute arising between the customer and the service provider.

2. Contact data of the user contacting us via the platform.

3. Data collected by the platform while reporting by you of the problem facing your use of the platform.

4. Information we collect automatically about the use of our services. We might receive some information from the internet browser and your personal computer including the correlation definition files and similar techniques the use of our services and this includes:

·     Computer and contact information such as statistics connected with views of pages, movement of passage from and to our services, URL address, IP address, unique device identifier, browsing record, and web record information.

·     Information about your use of our services including the date and time you visit our services, pages you visit, amount of time you spend on showing or using services, number of times you return to the services, clicks, and information about using the websites, the e-mail you open or redirect, or your move to our services.

·     In the case, you use the service of empowering your geographic location, we might collect and process information about your actual location for example the signals of GPS sent from your mobile phone.

·     Information we get from other sources.

5. In addition to the data collected by us about you, we also receive data from certain external bodies such as social media connected with your account including (Twitter, LinkedIn, and Facebook) and any other websites you empower from one time to another.

6. We receive data about you from ID verifying bodies such as the service providers and the other companies.

Section 3: Keeping and Storing Data

1. We store the data within the databases of Platform “Maatloob” and you know and agree that these databases are stored on our servers and you authorize us to deal with the companies providing the hosting services and also you authorize us to store this data on behalf of you and it might be stored outside the state to which you belong.

2. In case you have changed your personal data, you must update your account according to these changes in order for us to be able to make our records full, precise, and updated.

3. We shall keep your personal data since this is necessary for the purposes of collecting or processing it legally or since this is necessary in light of our legal obligations or for allowing us to follow up, defend or pursue the lawsuits.

Section 4: Safety of Data

1. On our part, we shall undertake within the limits legally permitted not to reveal your confidential data or to use it in a way that contradicts your right to privacy. Also, we shall undertake not to circulate your data or to sell it to third parties.

2. The platform attempts to protect the privacy of your personal data. Thus, we have taken security measures for keeping your data and making available a password to your account for ensuring your privacy and safety. But you know that the internet is not a fully safe means and penetrations or illegal acts might occur beyond our control. As a result, the platform shall not ensure the absolute security of information and data or that our systems will be fully free from any external obstructions or can not be harmed by viruses.

3. You know that the platform controls only the data collected by it about the user or the data provided by the user. But the data directly provided by the user to another user is not controlled by us. Thus, you provide this data to other users under your personal liability without any legal liability of the platform.

4. You know that the platform receives your data directly and in an encrypted manner once submitted through Maatloob official website or Maatloob application, so we advise you not to use any pages or intermediate tools that do not belong to Maatloob platform to submit your data through it, and you must access the application directly by installing it or visiting our website and providing any required data related to your account. 

5. You shall be fully liable for maintaining the safety of your password and/or the information of your account.

Section 5: Cookies Policy

Cookies are small text files stored on your device once you visit the platform and they don’t appear in the form of software and don’t bear viruses or spying techniques at all. Their files are used for the following purposes:

1. Cookies are used for the purposes of providing services where they assist us in understanding the method of visitors using our platform as well as the other users.

2. Cookies help us discover the errors and fix them and also they help us develop our platform and provide better content that suits the user as well as providing a better service.

3. Cookies help you find the data you need while using the platform.

4. You can control the settings of cookies via your device or mobile phone and control them in the way that suits you.

5. We have no control over the correlation definition files belonging to other bodies and you promise to have access to the policies of privacy and using the cookies files belonging to these bodies.

Section 6: Limits of Using Your Data

We shall be bound always to protect your privacy. Thus, we shall use your personal data for the following purposes:

1. To enable you to use our services in the best way and to give you always the best.

2. To identify and document your account for allowing you to have access to the services for ensuring the protection of our interests and the legitimate interests of users as well as ensuring that our services are safe.

3. To enable you to create your account in the platform “Maatloob” and to contact us and other users via it.

4. To process the data you provide via our services such as verifying that your e-mail or phone No is active and fit for use as well as being owned by you.

5. To show your profile to the other users who have the identifier of your use and you shall make it available by uploading your profile to your account via the platform.

6. To enable the customer to charge his credit in the wallet and to enable the service provider to receive his dues.

7. For purposes of accounting, invoicing, and marketing on the part of the external service providers and the involvement of the service providers in assisting us in providing the services ordered by you via the platform.

8. To receive the questions, complaints, and inquiries from you and to answer them.

9. To resolve the complaints submitted by the customer including having access to the content of the service provided and all the correspondence between the customer and the service provider.

10. To receive your comments and assessments of the service you have received via our platform and to answer them.

11. To conduct research through processing your answer to the questionnaires offered via the platform and through the requests for comments via the platform.

12. To provide you with information about the services you have ordered via our platform or inform you of the offers or make available the services you order.

13. For purposes of internal work such as the improvement of our services.

14. To expand the base of users with us by informing the prospective users of the services provided by us.

15. To allocate the content or any advertisement shown in relation to the services and to permit the transmission of the content in connection with the services such as posts and any advertisements of external bodies where this content and advertisements are wholly intended to the users that this content might be suitable for them.

16. It is our legitimate interest to provide you with the content and advertisements designed according to your concern.

17. We contact you for informing you of the changes that might take place in relation to our services and this serves your legitimate interests and ours in making you informed of the changes connected with the service.

18. To develop our relations with the service providers belonging to us for providing the verification services (internal or external) you obtained through the services.

19. To understand how you and the other users react to our services and this serves our legitimate interests, the interests of our partners, and the service providers belonging to us.

20. To collect the notes and assessments about you to make available a gross classification of each user and that will be publicly shown with your personal file you should know that the other users might depend on this classification when taking a decision connected with whether he will contacting or not.

Section 7: Disclosure of Your Data

1. You know and agree that your data might be had access by the platform administration, our employees, or partners for purposes of performing the services.

2. We might share your data with the bodies participating with us in the service provision for protection from the risks of credit, acts of deception, and electronic piracy.

3. We might share your data in case we are required to disclose your personal data or to share it for protecting the rights and property or the safety of Platform “Maatloob” or our employees or others.

4. We might reveal your data in case we are required to disclose your personal data or to share it for complying with any legal obligation or for imposing or applying our terms and conditions or any other agreement.

5. We might reveal your data in case of rendering a judicial decision or an order by a competent judicial body to do so.

6. We might reveal your data in case of a decision rendered by public authorities to do so.

Section 8: Data Seen by Service Users About You

1. The users of the platform can follow up on your content published via our services including the tasks or elements required to be made available or the price offers comments or notes.

2. Publishing any general content in the forum or contracting others via the platform or forums belonging to it.

3. Your identifier of use and all materials you publish are seen by the other users and they are available for the users of the internet.

4. Based on the above, we can encourage you to be cautious when publishing.

5. The platform doesn’t control the information made available by the user as for the available services to the public and the platform shall not incur any liability in case of revealing this personal and non-personal data or using it.

Section 9: Modifications

1. We shall be entitled to modify our privacy policy at any time and we shall update “Last Updated” at the top of this document.

2. The continuing of your use of the platform after updating this policy shall be deemed to be an express consent by you to these modifications and a legal acceptance by you of the new practices and provisions.

3. In case you don’t agree to the new modifications or updates, you have to immediately stop using the platform.

4. It is desired to have access to the privacy policy from one time to another to have access to its provisions and updates.

Section 10: Deleting your personal data & permanently deleting your account

Please remember that this process is permanent and cannot be reversed.  We recommend reviewing your orders and messages before you request so you can retrieve any files and information you might need in the future.

Notes:

• You can't delete your personal data or close an account when you have available funds (Maatloob Balance or Earned Revenues).  These funds must be refunded or withdrawn before the account can be closed.

• You can't delete your personal data or close an account while you own an open task. Or have an assigned task to you. You need to cancel all your task before requesting to delete your personal data or account.

In order to delete your personal data or account from our servers, Maatloob application, and websites, you need to send an email to [email protected] including the following title “delete my personal data” in the subject and highlight the reason for such request in the email’s body.

Upon receiving your request Maatloob support team will review the case to make sure the account has no obligation then will proceed to delete your personal data & account within 3 business days you will receive an email to confirm the deletion completion accordingly.

Section 11: Contacting Us

In case you have questions or inquiries about this policy or the method by which we treat your personal data, contact us at any time via the e-mail: [email protected]

Privacy policy

Last Updated: January 27, 2023

Introduction

Thanks for your trust in the Platform “Maatloob”.

Platform “Maatloob” attempts to protect your personal data. Thus, we have drafted this policy in order to clarify to our users the data we collect about the users and how we manage this data as well as the limits of its use and the obligations of the parties in connection with the privacy of their data.

This policy should be well-read before the use of the platform and the policy contains the following terms:

Section 1: Data provided to us by the user

Section 2: Data Collected by us about the user

Section 3: Keeping and Storing Data

Section 4: Safety of Data

Section 5: Cookies Policy

Section 6: Limits of Using Your Data

Section 7: Disclosure of Your Data

Section 8: Data Seen by Service Users About You

Section 9: Modifications

Section 10: Deleting your personal data & permanently deleting your account

Section 11: Contacting Us

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Section 1: Data provided to us by the user

The user shall provide us with some data via a platform “Maatloob”:

1. The data provided to us by the user (Customer, Service provider) while registering his account in the platform and this data includes (name, e-mail, mobile phone No, state, address, other contact details, date of birth, gender, credit card, account details, your current location, the location you wish to carry out the tasks in, occupation, practical expertise, CV, qualifications, education, skills, interests).

2. Make available an image or video clip to be connected with your identifier of the user.

3. Data of documenting the account which might include (national identity, personal profile, and passport).

4. Data of electronic payment which might include the bank account or the methods of electronic payment.

5. Data provided to us by the user while publishing services or assessments.

Section 2: Data Collected by us about the user

1. Data collected by the platform while resolving any dispute arising between the customer and the service provider.

2. Contact data of the user contacting us via the platform.

3. Data collected by the platform while reporting by you of the problem facing your use of the platform.

4. Information we collect automatically about the use of our services. We might receive some information from the internet browser and your personal computer including the correlation definition files and similar techniques the use of our services and this includes:

·     Computer and contact information such as statistics connected with views of pages, movement of passage from and to our services, URL address, IP address, unique device identifier, browsing record, and web record information.

·     Information about your use of our services including the date and time you visit our services, pages you visit, amount of time you spend on showing or using services, number of times you return to the services, clicks, and information about using the websites, the e-mail you open or redirect, or your move to our services.

·     In the case, you use the service of empowering your geographic location, we might collect and process information about your actual location for example the signals of GPS sent from your mobile phone.

·     Information we get from other sources.

5. In addition to the data collected by us about you, we also receive data from certain external bodies such as social media connected with your account including (Twitter, LinkedIn, and Facebook) and any other websites you empower from one time to another.

6. We receive data about you from ID verifying bodies such as the service providers and the other companies.

Section 3: Keeping and Storing Data

1. We store the data within the databases of Platform “Maatloob” and you know and agree that these databases are stored on our servers and you authorize us to deal with the companies providing the hosting services and also you authorize us to store this data on behalf of you and it might be stored outside the state to which you belong.

2. In case you have changed your personal data, you must update your account according to these changes in order for us to be able to make our records full, precise, and updated.

3. We shall keep your personal data since this is necessary for the purposes of collecting or processing it legally or since this is necessary in light of our legal obligations or for allowing us to follow up, defend or pursue the lawsuits.

Section 4: Safety of Data

1. On our part, we shall undertake within the limits legally permitted not to reveal your confidential data or to use it in a way that contradicts your right to privacy. Also, we shall undertake not to circulate your data or to sell it to third parties.

2. The platform attempts to protect the privacy of your personal data. Thus, we have taken security measures for keeping your data and making available a password to your account for ensuring your privacy and safety. But you know that the internet is not a fully safe means and penetrations or illegal acts might occur beyond our control. As a result, the platform shall not ensure the absolute security of information and data or that our systems will be fully free from any external obstructions or can not be harmed by viruses.

3. You know that the platform controls only the data collected by it about the user or the data provided by the user. But the data directly provided by the user to another user is not controlled by us. Thus, you provide this data to other users under your personal liability without any legal liability of the platform.

4. You know that the platform receives your data directly and in an encrypted manner once submitted through Maatloob official website or Maatloob application, so we advise you not to use any pages or intermediate tools that do not belong to Maatloob platform to submit your data through it, and you must access the application directly by installing it or visiting our website and providing any required data related to your account. 

5. You shall be fully liable for maintaining the safety of your password and/or the information of your account.

Section 5: Cookies Policy

Cookies are small text files stored on your device once you visit the platform and they don’t appear in the form of software and don’t bear viruses or spying techniques at all. Their files are used for the following purposes:

1. Cookies are used for the purposes of providing services where they assist us in understanding the method of visitors using our platform as well as the other users.

2. Cookies help us discover the errors and fix them and also they help us develop our platform and provide better content that suits the user as well as providing a better service.

3. Cookies help you find the data you need while using the platform.

4. You can control the settings of cookies via your device or mobile phone and control them in the way that suits you.

5. We have no control over the correlation definition files belonging to other bodies and you promise to have access to the policies of privacy and using the cookies files belonging to these bodies.

Section 6: Limits of Using Your Data

We shall be bound always to protect your privacy. Thus, we shall use your personal data for the following purposes:

1. To enable you to use our services in the best way and to give you always the best.

2. To identify and document your account for allowing you to have access to the services for ensuring the protection of our interests and the legitimate interests of users as well as ensuring that our services are safe.

3. To enable you to create your account in the platform “Maatloob” and to contact us and other users via it.

4. To process the data you provide via our services such as verifying that your e-mail or phone No is active and fit for use as well as being owned by you.

5. To show your profile to the other users who have the identifier of your use and you shall make it available by uploading your profile to your account via the platform.

6. To enable the customer to charge his credit in the wallet and to enable the service provider to receive his dues.

7. For purposes of accounting, invoicing, and marketing on the part of the external service providers and the involvement of the service providers in assisting us in providing the services ordered by you via the platform.

8. To receive the questions, complaints, and inquiries from you and to answer them.

9. To resolve the complaints submitted by the customer including having access to the content of the service provided and all the correspondence between the customer and the service provider.

10. To receive your comments and assessments of the service you have received via our platform and to answer them.

11. To conduct research through processing your answer to the questionnaires offered via the platform and through the requests for comments via the platform.

12. To provide you with information about the services you have ordered via our platform or inform you of the offers or make available the services you order.

13. For purposes of internal work such as the improvement of our services.

14. To expand the base of users with us by informing the prospective users of the services provided by us.

15. To allocate the content or any advertisement shown in relation to the services and to permit the transmission of the content in connection with the services such as posts and any advertisements of external bodies where this content and advertisements are wholly intended to the users that this content might be suitable for them.

16. It is our legitimate interest to provide you with the content and advertisements designed according to your concern.

17. We contact you for informing you of the changes that might take place in relation to our services and this serves your legitimate interests and ours in making you informed of the changes connected with the service.

18. To develop our relations with the service providers belonging to us for providing the verification services (internal or external) you obtained through the services.

19. To understand how you and the other users react to our services and this serves our legitimate interests, the interests of our partners, and the service providers belonging to us.

20. To collect the notes and assessments about you to make available a gross classification of each user and that will be publicly shown with your personal file you should know that the other users might depend on this classification when taking a decision connected with whether he will contacting or not.

Section 7: Disclosure of Your Data

1. You know and agree that your data might be had access by the platform administration, our employees, or partners for purposes of performing the services.

2. We might share your data with the bodies participating with us in the service provision for protection from the risks of credit, acts of deception, and electronic piracy.

3. We might share your data in case we are required to disclose your personal data or to share it for protecting the rights and property or the safety of Platform “Maatloob” or our employees or others.

4. We might reveal your data in case we are required to disclose your personal data or to share it for complying with any legal obligation or for imposing or applying our terms and conditions or any other agreement.

5. We might reveal your data in case of rendering a judicial decision or an order by a competent judicial body to do so.

6. We might reveal your data in case of a decision rendered by public authorities to do so.

Section 8: Data Seen by Service Users About You

1. The users of the platform can follow up on your content published via our services including the tasks or elements required to be made available or the price offers comments or notes.

2. Publishing any general content in the forum or contracting others via the platform or forums belonging to it.

3. Your identifier of use and all materials you publish are seen by the other users and they are available for the users of the internet.

4. Based on the above, we can encourage you to be cautious when publishing.

5. The platform doesn’t control the information made available by the user as for the available services to the public and the platform shall not incur any liability in case of revealing this personal and non-personal data or using it.

Section 9: Modifications

1. We shall be entitled to modify our privacy policy at any time and we shall update “Last Updated” at the top of this document.

2. The continuing of your use of the platform after updating this policy shall be deemed to be an express consent by you to these modifications and a legal acceptance by you of the new practices and provisions.

3. In case you don’t agree to the new modifications or updates, you have to immediately stop using the platform.

4. It is desired to have access to the privacy policy from one time to another to have access to its provisions and updates.

Section 10: Deleting your personal data & permanently deleting your account

Please remember that this process is permanent and cannot be reversed.  We recommend reviewing your orders and messages before you request so you can retrieve any files and information you might need in the future.

Notes:

• You can't delete your personal data or close an account when you have available funds (Maatloob Balance or Earned Revenues).  These funds must be refunded or withdrawn before the account can be closed.

• You can't delete your personal data or close an account while you own an open task. Or have an assigned task to you. You need to cancel all your task before requesting to delete your personal data or account.

In order to delete your personal data or account from our servers, Maatloob application, and websites, you need to send an email to [email protected] including the following title “delete my personal data” in the subject and highlight the reason for such request in the email’s body.

Upon receiving your request Maatloob support team will review the case to make sure the account has no obligation then will proceed to delete your personal data & account within 3 business days you will receive an email to confirm the deletion completion accordingly.

Section 11: Contacting Us

In case you have questions or inquiries about this policy or the method by which we treat your personal data, contact us at any time via the e-mail: [email protected]

FAQ

1. What is Maatloob platform?

“Maatloob” is an online platform that is an intermediary between the services providers on one hand and the clients on the other hand where it allows the clients to communicate with the service providers registered in the platform and to benefit from their service.

2. What are “Maatloob” platform services?

The platform allows the client to open a service order via the platform for ordering the service he wants and which must match with terms and conditions and the service provider can show his offer in connection with the client’s project.

3. Is there a specific age required to use the platform?

It shall be stipulated as for the user of the platform “Maatloob” to be 18 years old or more and to have the legal capacity necessary for the conclusion of the contracts and not to have any of the impediments of capacity and we shall not be responsible for verifying the capacity of any user of the platform.

4. How do I communicate with service providers?

The platform allows the client to browse the personal and to have access to their assessments as well as communicating with them via messages, chatting, and trading off in relation to all the offers shown and to select the most appropriate to him.

5. Does Maatloob platform provide an electronic wallet?

The platform allows the client and the service provider to have an electronic wallet.

6. What are the advantages of an electronic wallet?

The client can charge his credit in the wallet and keep this credit for buying the services via the platform. Also, the service provider can keep his profits until he applies for withdrawing them.

7. Does the balance deposited in my wallet have a validity period for use?

There is no validity period for the balance, and the user can use it at any time.

8. Can I recover the funds deposited in my wallet?

The client can recover his balance deposited in the wallet after deducting the transfer fees upon deposit as well as the transfer of funds fees to him again upon withdrawal, which are fees imposed by banks and credit cards. The platform might return the credit of the client in cases provided for herein or any cases provided for in any legislation in force or in case the credit is lesser than the minimum limit of the value of the services required or in case of determining the maximum limit of the value of credit or discount.

9. Why can't I withdraw my balance?

You cannot withdraw the balance that related to tasks advertised and they are in progress by service providers.

10. Does the platform accept to deal by promotional coupons as a substitute for charging the balance of the wallet?

The platform will not accept to deal with the promotion vouchers, distributed symbols or those being circulated and they shall be unfit for use and they shall be refused or canceled.

11. What are the reasons for refusing to deal with the wallet balance?     

The platform shall not accept and might refuse or cancel any credit in the wallet in case the payment method has not been authenticated or it has been used for purposes in contravention of the provisions herein or in case of the acts of forgery, deception, or the other illegal acts.

12. What is the role of Maatloob platform in the provision of services?

The platform carries out the role of an intermediary between the client on one hand and the service provider, on the other hand, enables the service provider to show the offers, achieves the communication process, and connects the parties as well as reserving their financial rights.

13. Is an electronic contract concludes between the client and the service provider?

An electronic contract of services shall be concluded between the client and the service provider. The offer provided by the service provider shall be deemed to be a legal offer and the acceptance by the client of the offer shall be deemed to be a legal acceptance that forms the contract and the client and the service provider shall be its parties who shall incur all its legal effects without any legal liability of the platform.

14. How can I create an account in “Maatloob” platform?

You can create an account on the platform by getting into the home page and clicking on the "Create Account" icon, and you must enter your mobile number, your email address, and password, then click on the "Registration" icon or via Google account, Facebook account or Apple account for iPhone users.

15. Can I delete my account or change the username in Required?

Unfortunately, the account cannot be deleted nor the username can be changed even if the account is new.

16. What is the data of registering the membership of the user in the platform?

The data provided to us by the user (Client, Service provider) while registering his account in the platform include (name, e-mail, mobile phone No, state, address, other contact details, date of birth, gender, the location you wish to carry out the tasks in, occupation, practical expertise, CV, qualifications, education, skills, interests).

17. How is my personal data kept?

We store the data within the databases of Platform “Maatloob” and you know and agree that these databases are stored on our servers and you authorize us to deal with the companies providing the hosting services and also you authorize us to store this data on behalf of you.

18. How to submit a service request via the platform?

The service order shall be submitted by the client and the service providers shall submit the offers connected with the service ordered by the client. The client compares the prices determined by the service providers and what is provided by the service provider in return for the price he has determined.

19. Does the platform send service request alerts?

The platform might send a notification from time to another in relation to matters connected with the list of orders or in case the matter so requires and we will send a notification to the e-mail you provided us with while registering your account in the platform.

20. How do I guarantee that the service is implemented in the manner agreed upon?

All the correspondence must be evidenced in the service application to reserve the rights of the two parties and the platform shall not admit any external correspondence between the parties.

21. Can I, as a client, review the service after receiving it?

The service provider shall perform the work according to the conditions and specifications specified by the client then he delivers the service to the client and the client has to review it. After the review by the client of the service and the service provider shall give notice of the competition of work and the delivery of the order in a final way.

22. Is my account be documented on the platform?

 “Maatloob” platform will require from you at any time whether while registering or after it or after the suspension of your account to document your account had by us and you shall be bound in this case to provide all the official documents we require as well as adding your personal profile and fulfilling all the procedures required by the platform for verifying the ownership of the documents.

23. Does the client have to document his account to charge his balance in the wallet?

The client can charge his balance in the platform before documenting his account, however, the platform may change this policy in the future.

24. Does the platform give service providers marks or ranks in the platform?

The platform grants the services providers marks or ranks based on the number of services and assessments and these marks shall not mean a recommendation on the part of the platform or any warranty of the quality of the services. In case of documenting the account or issuing a mark or rank in a wrong way, the platform shall be entitled to withdraw them and also shall be entitled to do so in case they have been granted based on misleading or wrong information on the part of the user.

25. Does account documentation, giving ranks, and marks grant rights outside the platform?

You shall be licensed by the platform only to use the services of documenting the accounts, marks and ranks in any other sites or applications or before any other bodies.

26. Can the service provider exchange the means of communication with clients?

The user (whether the service orderer or the service provider) shall not publish or send any of his means of communications except after accepting the offer submitted and assigning the task by the other party.

27. Why can't I add links to the offers I make?

It is not allowed to add links to offers, but you can add links through your profile.

28. What actions are taken in case of breach of the obligation not to exchange means of communication?

The breach of this obligation shall be deemed to be an express breach of the use policy and it shall expose the account holder to some actions that might be taken by the platform “Maatloob” inter alia as follows:

·        Deleting the message containing the means of communications.

·        Deleting the required task.

·        Freezing temporarily or permanently the used account.

·        Reducing one of the assessment stars for the account holder.

·        The platform administration might levy a financial penalty on the account holder upon wishing to activate it once more after taking the promise required from him.

29. How are services priced?

Upon showing the service required by the client, the service provider shall submit his offer in connection with the project that is to be fulfilled and the service provider shall be at liberty to add the service price to his offer except when the client has determined the maximum and minimum limit of the service price. Here, the service provider shall be bound that the price submitted by him is not less than or more than the minimum and maximum limit determined by the client.

30. Are fees be imposed on using the platform?

The platform shall provide the accounts to the clients and service providers for free and there shall be no fees in relation to the publication and the fees and the commission shall be collected from the client and the service provider in case the bid becomes the service provider.

31. Is VAT be imposed on services?

The client shall incur the value added tax in case it is levied on the services he benefits from via the platform.

32. Who bear the fees of transferring or receiving of funds?

The client and the service provider shall incur all banking fees and changes of payments as well as any other administrative expenses levied on the transfer or receipt of funds via the platform.

33. What is the platform commission from the value of the services?

The platform shall get a commission in connection with each order that has been done via the platform that shall determine the percentage of commission in relation to each order per se and the service provider shall be informed of the percentage of commission determined for the client.

34. Does the platform deducts a commission from the client?

The platform does not deduct a commission from the client, but it is only deducted from the service provider.

35. How the commission due is deducted from the service provider?

The commission determined for the service provider shall be deducted from his profits from fulfilling the order.

36. Are fees be imposed on costs paid by the service provider to complete implementing the service?

In case the fulfillment of the service requires some costs for completing the performance of the services, the cost incurred shall not be included in the calculation of any fees.

37. Are fees be imposed on costs or fees of the third parties?